Connie Moore

Selling Business Process Transformation to the C-Suite

Reminder: improving or transforming a business process is not the end goal; delighting customers to affect business outcomes that drive corporate performance is.

by: Connie Moore
Published: March 29, 2012
Tags: Connie Moore, Forrester

Connie Moore

Embrace Big Process Thinking To Drive Business Transformation

What will business processes look like in 2020? asks columnist Connie Moore of Forrester Research. Hint: it's big. The five tenets of big process thinking firms will need to be thinking about.

by: Connie Moore
Published: February 17, 2012
Tags: Forrester Research, Big Data, Connie Moore

Connie Moore

What? You Want Me To Go First?

There's a lot of reasons that you might want to avoid being the first company or department to change, says contributor Connie Moore. Afterall, "pioneers get an arrow in their backs." But here's why you should consider going first.

by: Connie Moore
Published: December 15, 2011
Tags: change

Claire Schooley

Making Change Management Work: Three Practitioners Offer Some Guidance

Change management from the people perspective is too often a forgotten component of business process transformation. Three business leaders share their perspectives on what makes change management work.

by: Claire Schooley
Published: October 13, 2011
Tags: BPM, Forrester, Claire Schooley, Change Management, Ronald Sharpe, Cabela, Wade Wallinger, Tom Coleman, Sloan, Chevron

Claire Schooley

Seven In Ten Change Management Initiatives Fail - Four Ways To Not Be One Of Them

Organizations often fail to realize the impact of change on the employees it will affect, and do not plan and execute carefully enough to address the people issues through all phases of business process change management, says Forrester Anayst Claire Schooley. Four ways to make your change management efforts work.

by: Claire Schooley
Published: September 8, 2011
Tags: Forrester, Change Management, change efforts, Claire Schooley, BPM

Alexander Peters

Role of the Business Architect in Leading Customer-Centric Transformation

You may have heard the term "business architect" in your travels; if you haven’t, you soon will, says Forrester analyst Alexander Peters. Here's the three activities that they should be doing.

by: Alexander Peters
Published: September 27, 2011
Tags: Forrester, Alexander Peters, BPM, Forrester Research, process architecture, Business Architect, business technology

Clay Richardson

"Big Process Thinking" Will Power The Next Generation Of Business Transformation

Business process pros need to embrace "big process thinking," writes Forrester analyst Clay Richardson. Four predictions on what this would look like.

by: Clay Richardson
Published: September 16, 2011
Tags: Forrester