Certified Process Professional Master
Online Training Course
Spring 2022, TBC
Limited Spaces Available - Spring 2022, TBC
Participants of the Certified Process Professional Master online training course will learn a customer centric approach to manage processes that you can either use brand new, or integrate (and significantly improve) your existing methods such as Lean Six Sigma, Business Process Management / Re-engineering and Customer Experience Management.
You'll leave with a different approach to analyzing and executing process so that you can release significant costs, improve service dramatically and grow revenues. Simultaneously, within days.
You'll participate in a fantastic hands-on experience during this globally acclaimed, live and interactive online program that gives you access to over 50 new tools and techniques within the customer centric approach - the CEMMethod®. The trainings innovative experiential learning system will allow you to work alone or with your colleagues to uncover dramatic improvements within minutes.
Course Start Date: Spring 2022, TBC
Course Length: Four days, with five hours training per day
Course Price: $3,945
- Who would benefit most from the training? The course is ideal for key change enablers such as Business Analysts, Process Analysts/Engineers, Project Managers, Change Managers and Operational Managers.
- What format is the training? Its a live training platform online with our expert trainer, Steve Towers.
- How many people can participate? We have only limited numbers, as the course is interactive, so we can maintain our quality of training.
- What are the requirements to enter the course? At least 3 years commercial experience, however no previous qualifications are required.
- Is the course accredited? Yes, by the PMI (Process Management Institute)
- What time does the course start each day? 8am ET / 1pm GMT / 2pm CET
Agenda at a Glance:
- Day 1: Introduction to Customer Centricity for Process Professionals
- Day 2: A Process Approach for Customer Experience Design Techniques
- Day 3: How to Drastically Improve a Process and Innovate using the Customer Experience Innovation Method
- Day 4 (am): Process Performance Management
- Day 4 (pm): Digital Capability
Date: Spring 2022, TBC
Price: $3,945
Location: Online
Course length: 20 hours
Steve Towers - About the Trainer
PEX Network's lead coach, Steve Towers, is an experienced business transformation leader with over 40 years of success in driving and achieving organizational goals in both the private and public sectors in various key 'C' leadership and top-level consulting positions. Recognized across industries including BPM, EA, CX, & LSS.
An inspirational speaker with Amazon Number One Best-selling books, Steve previously worked for Citibank, leading restructuring and business transformation programs in the US, EMEA, and APAC.
What will participants learn from the CEMMethod on this course?
How to drastically improve a process/ product and innovate using the Customer Experience Innovation method.
How to ensure that processes are aligned to business and customer outcomes
Why technology should be driven by experience design, and how to determine system capability requirements from the Process Performance Landscape.
The method for rapid current state process mapping, and performing the key process diagnostics for customer centric improvement.
An understanding of the key concepts of customer centricity and the history of Business Process Management as we understand the links between process and Customer Experience
9,000+
executives trained
3,400+
companies participated
26
years of training experience
132
countries (the training has been delivered to)
50+
Industries (the training has been delivered to)
Fully Accredited by the PMI
The Certified Process Professional Master Course is an accredited training program, accredited by the Process Management Institute.
Testimonials
Customizable to meet your organization's needs
We can provide customizable courses that are industry and regional specific to meet your needs. Simply get in touch for a quote, and provide us the details of what specific customizations you would be looking for.
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