Technology Excellence Week


Driving a Pathway to True Operational Excellence through Digital Technologies and the Cloud

Returning September 21-23, 2020

Ozge Saritosun Kurtoglu


VP Strategy and Insights, Global Product Pearson

Conference Day One

Tuesday, September 24th, 2019

14:00 Understanding Customer Preferences and Utilizing AI to Create Better Engagement with Customers

  • Journey from manual to tech-enabled measurement
  • Positive culture transformation through employee engagement
  • Embedding AI into the business to understand how learners learn best and predict the best way for each customer to interact with our systems
  • Building a measurement program that creates value for the front line first and foremost

15:00 Panel Discussion: Learn How to Approach Innovation and Collaboration Within your Digital Strategies to Drive Successful Enterprise Architecture Transformation

·         The evolution of continuous improvement in the digital age
·         Redesigning a modern profession
·         Approaching the schematics of digital strategies
·         Keeping the momentum going with customer experience and efficiency
·         Advancing into a cloud -based future

Check out the incredible speaker line-up to see who will be joining Ozge.

Download The Latest Agenda