Technology Excellence Week


Driving a Pathway to True Operational Excellence through Digital Technologies and the Cloud

Returning September 21-23, 2020

Eric Pope


VP Operations US Synthetic

Conference Day Two

Wednesday, September 25th, 2019

11:55 CASE STUDY: The Importance of Customer-Centric Business Transformation and Enhanced Customer Insights to shape your operational excellence

·         Why it is important to remember that technology is just a tool towards success, not a means to an end in itself; customer satisfaction is still the main goal
·         Understanding the customer at the end of the digital chain
·         Working business innovation and enterprise minded culture into a legacy company
·         How to re-invigorate enterprise architecture across the business
·         Implementing agile and resilient frameworks for continuous value delivery

Check out the incredible speaker line-up to see who will be joining Eric.

Download The Latest Agenda