Improving the Customer Experience with All-Digital Frameworks at Pearson
Technology doesn’t just support the back-end functions of an organization. In the digital age in which 90% of learners use some form of a digital tool, it’s important to tailor our businesses technological strategies to improve the customer experience. To learn more about how this can be achieved in a large scale organization, we sat down with Ozge Saritosun Kurtoglu, the current Vice President of Pricing Strategy and Insights at Pearson Corporation. In this exclusive interview, discover:
How Pearson are building customer-centric strategies
Current customer expectations and what you can do to meet them
Why customers should be at the heart of digital transformations
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