Technology Excellence Week

Driving a Pathway to True Operational Excellence through Digital Technologies and the Cloud

Returning September 21-23, 2020

The Top 5 Technologies to Implement in 2019

By: TEX Week

Digital technologies are increasingly becoming the must have tools when it comes to achieving operational excellence, leading to the coining of the term technology excellence. But as the significance of technologies in business grows, the amount of solutions available on the market also continues to grow. So, where should organizations start on their technology excellence journey?

The Technology Excellence Report: The Current State of TEX shared with us the top technologies that organizations across the globe are currently planning to implement over the next 12 months. From this, we have decided to share with you the top five technologies we think you should be implementing in order to get ahead with your digital transformation and keep up with global competition when it comes to utilizing technologies. Discover the top five below.

1. Robotic Process Automation (RPA) - 55%

Robotic Process Automation is not a new tool, businesses across the globe have been implementing automation technologies at a fast pace over the past few years. RPA helps organizations to automate repetitive and mundane tasks that had previously been completed by the human side of the workforce. This shift in responsibility now leaves the human workforce available to complete more innovative and value-adding tasks. Because of automation technologies, businesses are seeing significant cost, resource and time savings as well as a more productive workforce. More often than not, RPA is also seen as the first step in digital transformation. But how can you implement RPA successfully over the next 12 months?

Organizations need to be convinced that the tool can work, while a lot of this is down to overcoming cultural issues, a lot can be achieved through having a solid implementation strategy. When implementing RPA you should remember to:

  • Identify the processes that will yield the greatest benefits, this is often related to cost, time and resource savings.

  • At the start, select simple process to automate and work your way up.

  • Convince everyone related in the process that the tool can work, including related functions such as IT and HR.

  • Think carefully about the specific tool you want to use. Never skip research into the market.

  • Run a pilot and learn from it.

2. Business Process Management (BPM) Suites - 54%

Business Process Management Suites are an aid in helping organizations to implement process improvement initiatives. Suites are tools that support the end-to-end process of BPM from the discovery, all the way up to the analysis. There are many benefits that come with using a suite tool; these can include improvements in agility, insights and most importantly, collaboration. More than any other solution, BPM Suites enable business and IT professionals to collaborate on projects. Where collaboration between process and IT is a common problem for many organizations, implementing Business Process Management Suites can help to overcome collaboration challenges.

Aside from helping to improve collaboration, BPM suite can play a significant role in  helping organizations to successfully achieve Operational Excellence. The insights, information and solutions that BPM Suites can offer organizations can help them to understand the necessary changes on a deeper level. This level of understanding means that the changes to the process are far more likely to be accurate and therefore, more likely to be successful.

3. Workflow Software - 46%

Workflow software is used by organizations to improve methods that could help to improve methods that could help enhance how a business' processes function and are optimized. Similar to automation technologies, workflow software can now automate, the rules, steps and flow of processes, removing the responsibility from the human workforce. It's resemblance to Robotic Process Automation is largely the reason why so many companies plan to implement the tool throughout 2019. Workflow can help to promote organizational change, educated decision making and process re-engineering.

But how should you go about implementing workflow software in your organization?

  1. Define Objectives: Jumping into the implementation of a technology haphazardly without understanding what you really want to achieve from it can lead to significant wasted time. Before you implement a tool it's really important to understand what you want from it, this way your use of the technology can be tailored to your long-term objectives.

  2. Utilize Metrics: Similar to defining your objectives, it's important to understand the process you want the software to aid utilize metrics relating to it such as; revenue generation, labor hours and amount of errors. Utilizing metrics can help you to utilize the software.

  3. Management Buy-in: As with any other technology implementation, it's important to gain the support of management. Having this support makes a hard process simpler.

4. Business Intelligent Software - 31%

Business Intelligence Software can help organizations to prepare accessible reports that provide insights into the business. This tool is designed to find, unify, analyse and present various sets of complex data. In the modern-day business environment, data is more important than ever before. Business Intelligence Software is the perfect tool to leverage big data and simplify complex analysis processes, allowing all areas of an organization to confidently utilize data in a way that promotes success.

Current Business Intelligence technologies are becoming increasingly easier to implement and integrate into existing systems, making them more accessible. Most organizations are utilizing the technology to aid them in identifying opportunities as well as potential problems, generating insights at a quicker rate, linking data sets and measuring performance. In an age where businesses rely on data, this tool can really help take the initial step into data management and data flow.

5. Data Management - 28%

Many data management technologies, in their current form, are falling behind when it comes to analyzing images and social media date as well as the ever important big data. Data management technologies are therefore going through a complete transformation in order to ensure more efficient and effective ways of analysis. As organization rely more on analytics, it's time for businesses to reconsider the data management tools they are currently using.

With many options for data management solutions out there and many different implementation routes, the process can seem complicated. But how should organizations go about implementing data management tools within their organizations? Similar to all other technologies, having the buy-in of senior executives as well as fully understanding the process are two initial steps that need to be taken. More than ever before, businesses need to understand that though these technologies can be effective, new skill sets are needed in order to implement the tools successfully. There is now a huge demand for individuals with significant skills in the data science space.