September 23 - 25, 2019
Royal Sonesta Hotel, Cambridge, MA

Pre-Conference Focus Day

10:25 am - 10:45 am Registration and Welcome Coffee

10:45 am - 10:55 am Chair's Welcome

Scott Gorman, SVP, New Business & Product Development at ivari Canada

Scott Gorman

SVP, New Business & Product Development
ivari Canada

10:55 am - 11:20 am Presentation: Process Mining and Diagnostics as New Paradigm in Operational Excellence

Sofia Passova, Ph.D., CEO at StereoLOGIC

Sofia Passova, Ph.D.

CEO
StereoLOGIC

11:20 am - 11:45 am Presentation: Process Mining & Discovery in Financial Services

David Hadd, SVP Director Corporate Continuous Improvement at Webster Bank

David Hadd

SVP Director Corporate Continuous Improvement
Webster Bank

11:45 am - 11:55 am Networking Break

11:55 am - 12:15 pm Presentation: Process Mining & Diagnostics for Insurance. Case Studies: ivari, Texas Life, and Wilton Re.

Scott Gorman, SVP, New Business & Product Development at ivari Canada

Scott Gorman

SVP, New Business & Product Development
ivari Canada

12:15 pm - 12:40 pm Presentation: Case Study: Practical Implementation of Process Mining at Major Canadian Bank

David Andrew Whyte, SVP of Corporate Centre Technology at Canadian Imperial Bank of Commerce

David Andrew Whyte

SVP of Corporate Centre Technology
Canadian Imperial Bank of Commerce

12:40 pm - 1:40 pm Networking Lunch

1:30 pm - 3:00 pm IDG: Process Mining for RPA

How to understand actual employee processes? choose what process to automate? How to generate input specifications for the bots?  

1:30 pm - 3:00 pm IDG: Process Mining and Diagnostics for Transformation

How to stabilize operations and accelerate customer services impacted by transformational changes?

1:30 pm - 3:00 pm IDG: Process Mining for Client Experience Improvement

How reduce error in servicing customers? How to accelerate customer services while reducing the operating cost?  

1:30 pm - 3:00 pm IDG: Process Mining for Process Improvement

How to streamline process improvement? How to assure the adoption of improved processes?

3:00 pm - 3:15 pm Networking Refreshment Break

3:15 pm - 4:00 pm Panel Discussion: Process Mining as a universal approach for deep understanding of your “AS-IS” and “To-Be” processes and the ROI of your innovation initiatives.

4:00 pm - 4:25 pm Final Keynote: How to quickly start Process Mining and win - RPA, BPM, Large Transformation, CX and Operational Excellence

Stan Passov, SVP Product at StereoLOGIC

Stan Passov

SVP Product
StereoLOGIC

4:25 pm - 4:35 pm Close of Focus Day

4:35 pm - 4:35 pm Drinks Reception