Pre-Conference Focus Day
10:25 am - 10:45 am Registration and Welcome Coffee
11:20 am - 11:45 am Presentation: Process Mining & Discovery in Financial Services
11:45 am - 11:55 am Networking Break
11:55 am - 12:15 pm Presentation: Process Mining & Diagnostics for Insurance. Case Studies: ivari, Texas Life, and Wilton Re.
12:15 pm - 12:40 pm Presentation: Case Study: Practical Implementation of Process Mining at Major Canadian Bank
12:40 pm - 1:40 pm Networking Lunch
1:30 pm - 3:00 pm IDG: Process Mining for RPA
How to understand actual employee processes? choose what process to automate? How to generate input specifications for the bots?
1:30 pm - 3:00 pm IDG: Process Mining and Diagnostics for Transformation
How to stabilize operations and accelerate customer services impacted by transformational changes?
1:30 pm - 3:00 pm IDG: Process Mining for Client Experience Improvement
How reduce error in servicing customers? How to accelerate customer services while reducing the operating cost?
1:30 pm - 3:00 pm IDG: Process Mining for Process Improvement
How to streamline process improvement? How to assure the adoption of improved processes?