Technology Excellence Week


Driving a Pathway to True Operational Excellence through Digital Technologies and the Cloud

Returning September 21-23, 2020

Conference Day Two

8:00 - 8:35 Morning Coffee & Refreshments

8:35 - 8:45 Chair's Welcome Address

8:45 - 9:15 VISIONARY KEYNOTE: Learnings from a Fully Digital, Cloud-Centric Company

Sofiene Kamoun - General Director, Strategic Initiatives, Videotron
  • Why fully digital companies already have an advantage over legacy companies as their systems are more transparent, open and the company is naturally set up for joined-up thinking
  • Advice from the front line – what older companies can learn from Silicon Valley, and advantages of having a more open, collaborative approach where all units work together instead of in silos
  • Using this technology to better serve the customer - greater visibility into systems also means visibility into the company’s pain points (meaning greater personalization, swifter optimization of services, quicker time to market and happier customers all round – a win-win for all!)
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Sofiene Kamoun

General Director, Strategic Initiatives
Videotron

9:15 - 9:45 VISIONARY KEYNOTE: Enterprise Architecture: It’s All About the Customer

Nick Reed - SVP Customer Success, BiZZdesign
  • Digital Transformation is not about getting the newest technology and not about implementing the latest industry practices, the key is to leverage technology and data to serve the customer better, using radically different business operating models
  • Enterprises are striving to become more innovative, more agile, and more customer centric. Customer centricity requires a new approach to EA, whereby customers are placed at the heart of all planning and development efforts. It also requires new techniques to best support agile ways of working and continuous delivery.
  • Determining how EA and EA Teams can insert themselves in the customer centric experience
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Nick Reed

SVP Customer Success
BiZZdesign

  • How do you utilize cloud principles, RPA, analytics and cognitive computing to best effect to gain a deeper understanding of customers, markets and processes?
  • What powerful enterprise search tools are out there that can help to pinpoint relevant data and content at the right moment to make better decisions for the business
  • How can businesses optimize their businesses most cost-effectively? Where are the priorities?
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Jinal Shah

Manager, Enterprise Architecture COE
3M

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Scott Whitmire

Research Supervisor, System Architect
The Mayo Clinic

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Sofiene Kamoun

General Director, Strategic Initiatives
Videotron

10:15 - 10:45 From Models to Data: The Rise of Data-Driven Architecture

Mark Hemphill - Director of Sales, LeanIX
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Mark Hemphill

Director of Sales
LeanIX

10:45 - 11:00 Technology Test-Drive Session

Take up the opportunity to experience the latest digital and cloud-based business transformation technologies for yourself with hands-on sessions for delegates vendor booths.

11:00 - 11:30 Networking Break & Prize Draw

TRACK A: Intelligent Automation

11:30 - 11:55 CASE STUDY: Integrating Machine-Learning, Automation and AI into Standard Business Practice
Scott Whitmire - Research Supervisor, System Architect, The Mayo Clinic
·         Sorting and unifying enterprise initiatives before relying on mass data
·         Understanding pitfalls, and managing risk more efficiently
·         Adopting real-time analysis for operational excellence
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Scott Whitmire

Research Supervisor, System Architect
The Mayo Clinic

TRACK A: Intelligent Automation

11:55 - 12:25 CASE STUDY: Transforming the Business to Better Meet Customer Needs
Denise Forrester - Director of Data Services, Randall Reilly
·         Taking data to the public and enriching it for maximum contact generation usefulness
·         Fixing the backend to ensure best-possible quality of service delivery
·         Working with a shoestring budget – identifying which actions will make the biggest customer impact
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Denise Forrester

Director of Data Services
Randall Reilly

TRACK A: Intelligent Automation

12:25 - 12:55 CASE STUDY: Agile Strategies for Rapid Digitalization
Stephan Blasilli - Head of Global Lean Operations & Corporate Initiatives, EDP Renewables
·         Reforming the unstructured processes with intelligent business process technology
·         Rolling out an RPA programme and BPM platform so that robots can fulfill 450 basic jobs per week (scheduling electricity, paying invoices etc)
·         Methodologies can apply to archive rapid success such as MVPs, actionable metrics, rapid adoption, and validated learning
·         Freeing up staff capacity, removing annoying, repetitive jobs, reducing task errors, increasing staff reliability and productivity
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Stephan Blasilli

Head of Global Lean Operations & Corporate Initiatives
EDP Renewables

TRACK B: Process Excellence

11:30 - 11:55 CASE STUDY: Business Model Agility - Technology and Cultural Transformation
Alisa Sheyn - VP of Development Productivity, Pluralsight
·         Exploring the architecture for enterprise alignment
·         Re-designing data architecture across the foundation of the business
·         Identifying which technology to deploy architecture re-design
·        Preparing the culture for a more agile business model
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Alisa Sheyn

VP of Development Productivity
Pluralsight

TRACK B: Process Excellence

11:55 - 12:25 CASE STUDY: The Importance of Customer-Centric Business Transformation and Enhanced Customer Insights to shape your operational excellence
Eric Pope - VP Operations, US Synthetic
·         Why it is important to remember that technology is just a tool towards success, not a means to an end in itself; customer satisfaction is still the main goal
·         Understanding the customer at the end of the digital chain
·         Working business innovation and enterprise minded culture into a legacy company
·         How to re-invigorate enterprise architecture across the business
·         Implementing agile and resilient frameworks for continuous value delivery
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Eric Pope

VP Operations
US Synthetic

TRACK B: Process Excellence

12:25 - 12:55 Blockchain – The Paradigm Shift in the Enterprises
Aman Ali Pogaku - Blockchain & VR Researcher, Wright State University
  • Difference between public and private blockchains.
  • Approach towards creating a blockchain solution and various design considerations.
  • Various industries that Blockchain can impact.
  • Successful enterprise blockchain use-case implementations.
  • Further areas of research in enterprise blockchain solutions.
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Aman Ali Pogaku

Blockchain & VR Researcher
Wright State University

12:55 - 13:45 Lunch & Networking Break

13:45 - 14:15 CASE STUDY: Optimizing Business Architecture for True Technology Excellence

Chris Mayer - Executive VP and Chief Innovation Officer, Suffolk Construction Company
·         Evolving your approach to business architecture
·         Driving process innovation into your business framework
·         Enable transformational initiatives to generate agile thinking
·         Where does AI and VR fit in? Detailing transformation operations to date
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Chris Mayer

Executive VP and Chief Innovation Officer
Suffolk Construction Company

14:15 - 14:45 Devising an Effective Change-Management Journey

Tulika Biswas - Information Technology Program Manager, AVID Technology Inc
  • Identifying key transformational players
  • Discover implementation of agile methodology in governance
  • Achieving a sustainable and continuous improvement culture
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Tulika Biswas

Information Technology Program Manager
AVID Technology Inc

  • Maintaining, Migrating and Updating Legacy Systems to Benefit the Business Long-Term
  • Will there be Process Engineers in the digital era or will technology replace need for them? What should their role be? Moving from a Legacy Environment and Tackling the Skills Gap – How Must Staffing
  • Which technologies should be prioritized in the quest towards true enterprise excellence
  • Changing internal business culture and uniting business segments for a more joined-up approach: How do you get people to think differently?
  • Where will we all be in 2025? How ready are we for the demands of the future?
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Tulika Biswas

Information Technology Program Manager
AVID Technology Inc

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Aman Ali Pogaku

Blockchain & VR Researcher
Wright State University

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Chris Mayer

Executive VP and Chief Innovation Officer
Suffolk Construction Company

15:30 - 15:30 End of Technology Excellence Week 2019