Technology Excellence Week


Driving a Pathway to True Operational Excellence through Digital Technologies and the Cloud

Returning September 21-23, 2020

Conference Day One

7:30 - 8:15 Registration & Welcome Refreshments


8:15 - 8:20 Chair's welcome address


8:20 - 8:40 VISIONARY KEYNOTE: Why Enterprise Architects Are So Crucial for Effective Business Transformation

Jeanette Wade - CFO, Ascentria Care Alliance
  • Designing a business which is streamlined, secure and well-equipped for the demands of the 21st century and anticipating what the future will bring for Process Engineering
  • How will business structure and resources change as businesses migrate from older systems to new?
  • Learning from newly-founded digital-age companies at the forefront of the market to gauge what the future structure of all legacy companies could soon look like
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Jeanette Wade

CFO
Ascentria Care Alliance

Essential wisdom and insight from prominent industry leaders

8:40 - 9:10 KEYNOTE LEADERSHIP PANEL: Uniting the Business Around Digital Transformation, Technology Excellence and Moving Forward Together

Jeanette Wade - CFO, Ascentria Care Alliance
Palanikumar Duraisamy - Lead Enterprise Architect, Boeing
Jared Gorai - Director, Regions & Chapters, International Institute of Business Analysis
·         How to align cross-company initiatives to form a cohesive approach across OPEX, Technology and Operations
·         Achieving clear consistent strategies for technology excellence - prescriptive and preventative
·         Allocating adequate resource to planning, sponsorship, budgeting, and prioritizing greatest needs for change
·         Justifying the need for enterprise mobility and cloud migration
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Jeanette Wade

CFO
Ascentria Care Alliance

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Palanikumar Duraisamy

Lead Enterprise Architect
Boeing

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Jared Gorai

Director, Regions & Chapters
International Institute of Business Analysis

9:10 - 9:40 EXPERT INSIGHT: The New Culture of Work: Going from Visio Process Diagrams to Mobile-Friendly Business Apps

Ajoy Basu - Principal, Alpha2infinity
In today’s world, we are all adapting to new ways of working.  Given the ever-increasing need for quick, creative solutions, this session will show you how to embrace the new culture of Work Management and understand the benefits of leveraging Microsoft technologies to create quick business-driven solutions for your organization and their changing requests.  Your organization can go from Visio process diagrams to working mobile-friendly business apps. In this voice of the customer session, Ajoy will share how he has used Microsoft Visio, Teams, and Power Apps to solve the need to better track the Quality Inspection process. 
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Ajoy Basu

Principal
Alpha2infinity

9:40 - 10:10 Understanding Data, Optimizing Business and Enhancing CX using AI, Automation, and Robotics

Peter Sluka - Chief Data Officer, New York Community Bank
As more and more technologies enter the market, it's tempting to dive headfirst into the excitement, but the key is to invest wisely in solutions and strategies that will meet your firm's specific business needs.
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Peter Sluka

Chief Data Officer
New York Community Bank

10:10 - 10:40 EXPERT INSIGHT: How cloud offerings are helping State Governments

Mike Syversen - Director, BPM Platform Services - TSS, Commonwealth of Massachusetts

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Mike Syversen

Director, BPM Platform Services - TSS
Commonwealth of Massachusetts

10:40 - 11:00 Coffee Break & Exhibition visit


  • The Enterprise Architect’s challenge – how can you combine systems to really work for your company take the best of what’s already there and optimize it through adding extra kit?
  • Solving the legacy dilemma: Is it better to buy off the shelf, establish new links and build bespoke, or work with modernizing the systems that you have already got?
  • Revolutionizing the business through effective Process Automation – how much is enough?
  • Do all roads now lead to technology? Enterprise Architects and IT specialists are crucial but which job roles are now at risk?
  • Will Process Engineers have a role in the business of the future? How must they adapt to survive?
  • Will Automation also replace jobs? If so, whose?
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Gene Shadrin

Manager, Architecture Services
Honda North America

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Lee Green

Chief Architect
Blue Cross Blue Shield of Massachusetts

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Mike Kowalsky

Chief Architect
Dana Farber Cancer Institute

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Ravi Chaudhary

Director -- Operational Excellence and Robotics
Watts Water

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Andrew Dennison

Senior Operations Leader, Analytics and Business Process Management
Putnam Investments

Paul Long

Senior Account Executive
UiPath

12:00 - 12:30 Technology Test-Drive Session

Take up the opportunity to experience the latest digital and cloud-based business transformation technologies for yourself with hands-on sessions for delegates vendor booths. 

12:30 - 13:30 Lunch Break & Networking



TRACK A: Intelligent Automation

13:30 - 14:00 CASE STUDY: Advocating Intelligent Automation of Business Processes
Gene Shadrin - Manager, Architecture Services, Honda North America
·         Achieving an automation mindset
·         Contact management within automation
·         Reviewing what functions can be intelligently automated to enhance business practice and increase workflow productivity
·         Experiences of utilizing RPA and intelligent technologies at Honda
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Gene Shadrin

Manager, Architecture Services
Honda North America

TRACK A: Intelligent Automation

14:00 - 14:30 VISIONARY KEYNOTE: Evolving Business Culture and Integrating New Technology into Operations and Processes
Palanikumar Duraisamy - Lead Enterprise Architect, Boeing
·         Driving Enterprise Excellence, Business Transformation and Steering a Pathway to Change
·         In order to make real, lasting, impactful change in any organization, it’s important to get the framework right. Join us as we discuss methods for implementing change within an organization.
·         Getting staff on board with new internal business transformation initiatives and transforming internal culture
·         Identifying engagement and delivery methodologies for implementing change
·         Achieve a framework for effective measurement on both Return On Investment and total Value Of Investment
·         Bringing about changes as swiftly and efficiently as possible
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Palanikumar Duraisamy

Lead Enterprise Architect
Boeing

TRACK A: Intelligent Automation

14:30 - 15:00 CASE STUDY: Enhancing Business Structure and Technology to Better Serve the Customer
Alan Eddie - EVP, Chief Technology Officer, AST Financial
Joe Spadaford - Executive Vice President, AST Financial
  • Increasing technology innovation to better serve the customer and drive the industry to new levels
  • Achieving our goals with speed, accuracy and transparency
  • Vision for the future – making personalization and product diversity a standard part of the way we work
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Alan Eddie

EVP, Chief Technology Officer
AST Financial

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Joe Spadaford

Executive Vice President
AST Financial

  • Reasons for and against expanding process automation
  • Case study: the bump in the road of RPA development
  • How to overcome the hurdles
  • What Intelligent Automation practices should be applied at the present time? What is safe to automate, and what can make the biggest difference to business operations
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Alan Eddie

EVP, Chief Technology Officer
AST Financial

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Palanikumar Duraisamy

Lead Enterprise Architect
Boeing

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Joe Spadaford

Executive Vice President
AST Financial

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Peter Sluka

Chief Data Officer
New York Community Bank

TRACK B: Process Excellence

13:30 - 14:00 CASE STUDY: Overcoming The Legacy Hurdle to Enable your Business to Thrive in the Decades Ahead
Lee Green - Chief Architect, Blue Cross Blue Shield of Massachusetts
·         Discover an agile approach to modernizing legacy applications with process orchestration
·         Learn how to compose a cost effective plan for identifying and preserving critical application data so applications can truly be decommissioned
·         Digital Data Debt: Explore practical ways that companies achieve their transformation goals while avoiding digital data (and technical) debt
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Lee Green

Chief Architect
Blue Cross Blue Shield of Massachusetts

TRACK B: Process Excellence

14:00 - 14:30 Understanding Customer Preferences and Utilizing AI to Create Better Engagement with Customers
Ozge Saritosun Kurtoglu - VP Strategy and Insights, Global Product, Pearson
  • Journey from manual to tech-enabled measurement
  • Positive culture transformation through employee engagement
  • Embedding AI into the business to understand how learners learn best and predict the best way for each customer to interact with our systems
  • Building a measurement program that creates value for the front line first and foremost
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Ozge Saritosun Kurtoglu

VP Strategy and Insights, Global Product
Pearson

TRACK B: Process Excellence

14:30 - 15:00 CASE STUDY: Advantages of Tracking, Managing and Automating Critical Business Processes
Brenda Zwaagstra - Director of Sales Operations, Ledcor
John Bratincevic - Co-Founder, Calabash
·         Advantages of tracking, managing and automating critical business processes or operational workflows with greater efficiency, speed and ease
·         Collecting data accurately, analyzing that data in real time, and take immediate action through automated tasks, alerts or even emails
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Brenda Zwaagstra

Director of Sales Operations
Ledcor

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John Bratincevic

Co-Founder
Calabash

·         The evolution of continuous improvement in the digital age
·         Redesigning a modern profession
·         Approaching the schematics of digital strategies
·         Keeping the momentum going with customer experience and efficiency
·         Advancing into a cloud -based future
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Chiranjoy Das

VP of Product Engineering
Randall Reilly

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Aman Ali Pogaku

Blockchain & VR Researcher
Wright State University

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Sofiene Kamoun

General Director, Strategic Initiatives
Videotron

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Ashok Ramaraj

Lead Engineer / Architect , Scan and Go
Walmart

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Ozge Saritosun Kurtoglu

VP Strategy and Insights, Global Product
Pearson

15:40 - 16:00 Networking & Afternoon Break


  • Why RPA, Artificial intelligence (AI) and Machine Learning isn’t an end in itself, but rather a strategic capability that organizations can develop and mature
  • Working out how to move from pilots and short-term plans to large-scale implementations of AI – what is the best strategy for scaling AI operations?
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Norbert Majerus

Managing Director
Norbert Majerus Consulting Ltd

·     Getting buy-in from an employee population to drive process improvement
·     Proactive data processes vs reactive
·     Agile thinking – contributed solutions
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Paul Halstead

Senior Director of IT
Ascentria Care Alliance

·       Initiating transformation towards true business agility in a structured legacy environment
·       Discovering operational excellence through new agile methods
·       Identifying innovative strategies to enhance industry and organizational architecture
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Ali Orr Cox

General Manager
B2T Training

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Scott Helmers

Partner
Harvard Computing Group

·     Understanding the basics of design thinking
·     Delivering continuous improvement through strategic deployment
·     Utilization of analytics to redesign your transformational approach
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Lee Green

Chief Architect
Blue Cross Blue Shield of Massachusetts

·       Identifying where to digitally transform in your business
·       Discover when its necessary to use plug-in applications
·       Redesigning your processes for new technology
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Adrienne Hume

Director
Darktrace

·        Techniques for improving the bottom line
·        Maneuvering a constrained system
·        Achieving data quality reports and regulation compliance
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Jeanette Wade

CFO
Ascentria Care Alliance

·        Buying time for your internal processes
·        Making sure you know if you should apply a process before actually doing it
·        Developing talent management and learning solutions
·        Achieving successful integration of new workflow processes
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Maria Cavero

Consultant, Business Process Reengineering
Fidelity Investments

  • How to prepare for Intelligent Automation implementation
  • What are the most effective approaches to implementing Intelligent Automation
  • Center of Excellence role. How to drive effective Intelligent RPA adoption across organization 
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Alex Burak

RPA Solutions Consultant
IBA Group

17:40 - 18:10 PANEL DISCUSSION: Interactive Discussion Group Findings

The table leaders take to the stage to summarise their discoveries from the Interactive Discussion Group session and share them with each other.

18:10 - 18:10 Closing Remarks

18:15 - 20:15 Evening Drinks & Networking Session