September 23 - 25, 2019
Royal Sonesta Hotel, Cambridge, MA

Conference Day One

7:30 am - 8:00 am Registration & Welcome Refreshments


8:00 am - 8:10 am Chair's welcome address


8:20 am - 8:40 am VISIONARY KEYNOTE: Why Enterprise Architects Are So Crucial for Effective Business Transformation

  • Designing a business which is streamlined, secure and well-equipped for the demands of the 21st century and anticipating what the future will bring for Process Engineering
  • How will business structure and resources change as businesses migrate from older systems to new?
  • Learning from newly-founded digital-age companies at the forefront of the market to gauge what the future structure of all legacy companies could soon look like
Jeanette Wade, CFO at Ascentria Care Alliance

Jeanette Wade

CFO
Ascentria Care Alliance

Essential wisdom and insight from prominent industry leaders
·         How to align cross-company initiatives to form a cohesive approach across OPEX, Technology and Operations
·         Achieving clear consistent strategies for technology excellence - prescriptive and preventative
·         Allocating adequate resource to planning, sponsorship, budgeting, and prioritizing greatest needs for change
·         Justifying the need for enterprise mobility and cloud migration
Ashok Ramaraj, Architect, Inventory Intelligence - Simplify & Automate Inventory at Walmart

Ashok Ramaraj

Architect, Inventory Intelligence - Simplify & Automate Inventory
Walmart

Max Kimble, Group Manager, Infrastructure Technology Services, North American IT Operations at Toyota Motor North America

Max Kimble

Group Manager, Infrastructure Technology Services, North American IT Operations
Toyota Motor North America

Ajay Kapoor, Vice President of Global Marketing, Digital, DTC, and CX at Helen of Troy

Ajay Kapoor

Vice President of Global Marketing, Digital, DTC, and CX
Helen of Troy

9:10 am - 9:40 am EXPERT INSIGHT: Reimagining How People, Data, and Processes Work to Create Value for Customers and Maintain a Competitive Advantage

A case study presented by a Microsoft client 

9:40 am - 10:10 am Understanding Data, Optimizing Business and Enhancing CX using AI, Automation, and Robotics

As more and more technologies enter the market, it's tempting to dive headfirst into the excitement, but the key is to invest wisely in solutions and strategies that will meet your firm's specific business needs.
Ilian Radoytsov, Sales Director at Auraportal

Ilian Radoytsov

Sales Director
Auraportal

10:10 am - 10:40 am EXPERT INSIGHT: Routes to Achieving True Business Excellence & Keeping Operations Secure




10:40 am - 11:00 am Coffee Break & Exhibition visit


11:00 am - 11:30 am PANEL DEBATE: How Will Automation and Digital Transformation Revolutionize Businesses? How Will Businesses Change?

  • The Enterprise Architect’s challenge – how can you combine systems to really work for your company take the best of what’s already there and optimize it through adding extra kit?
  • Solving the legacy dilemma: Is it better to buy off the shelf, establish new links and build bespoke, or work with modernizing the systems that you have already got?
  • Revolutionizing the business through effective Process Automation – how much is enough?
  • Do all roads now lead to technology? Enterprise Architects and IT specialists are crucial but which job roles are now at risk?
  • Will Process Engineers have a role in the business of the future? How must they adapt to survive?
  • Will Automation also replace jobs? If so, whose?
Gene Shadrin, Manager, Architecture Services at Honda North America

Gene Shadrin

Manager, Architecture Services
Honda North America

Lee Green, Chief Architect at Blue Cross Blue Shield of Massachusetts

Lee Green

Chief Architect
Blue Cross Blue Shield of Massachusetts

Rell Richards, Senior User Experience Lead at Desert Financial Bank

Rell Richards

Senior User Experience Lead
Desert Financial Bank

11:30 am - 12:00 pm EXPERT INSIGHT: The Age of The Customer – Optimizing Your Operational Excellence Initiatives



12:00 pm - 1:00 pm Lunch Break & Networking



Intelligent Automation

1:00 pm - 1:30 pm CASE STUDY: Advocating Intelligent Automation of Business Processes
·         Achieving an automation mindset
·         Contact management within automation
·         Reviewing what functions can be intelligently automated to enhance business practice and increase workflow productivity
·         Experiences of utilizing RPA and intelligent technologies at Honda
Gene Shadrin, Manager, Architecture Services at Honda North America

Gene Shadrin

Manager, Architecture Services
Honda North America

Intelligent Automation

1:30 pm - 2:00 pm VISIONARY KEYNOTE: Evolving Business Culture and Integrating New Technology into Operations and Processes
·         Driving Enterprise Excellence, Business Transformation and Steering a Pathway to Change
·         In order to make real, lasting, impactful change in any organization, it’s important to get the framework right. Join us as we discuss methods for implementing change within an organization.
·         Getting staff on board with new internal business transformation initiatives and transforming internal culture
·         Identifying engagement and delivery methodologies for implementing change
·         Achieve a framework for effective measurement on both Return On Investment and total Value Of Investment
·         Bringing about changes as swiftly and efficiently as possible
Palanikumar Duraisamy, Lead Enterprise Architect at Boeing

Palanikumar Duraisamy

Lead Enterprise Architect
Boeing

Intelligent Automation

2:00 pm - 2:30 pm Panel Discussion: Lessons Learned From Scaling-up RPA and Introducing Intelligent Automation
  • Reasons for and against expanding process automation
  • Case study: the bump in the road of RPA development
  • How to overcome the hurdles
  • What Intelligent Automation practices should be applied at the present time? What is safe to automate, and what can make the biggest difference to business operations
Rama Potturu, Director Of Enterprise Architecture at Silicon Valley Bank

Rama Potturu

Director Of Enterprise Architecture
Silicon Valley Bank

Milan Kumar, Global CIO at WABCO

Milan Kumar

Global CIO
WABCO

Palanikumar Duraisamy, Lead Enterprise Architect at Boeing

Palanikumar Duraisamy

Lead Enterprise Architect
Boeing

Process Excellence

1:00 pm - 1:30 pm CASE STUDY: Overcoming The Legacy Hurdle to Enable your Business to Thrive in the Decades Ahead
·         Discover an agile approach to modernizing legacy applications with process orchestration
·         Learn how to compose a cost effective plan for identifying and preserving critical application data so applications can truly be decommissioned
·         Digital Data Debt: Explore practical ways that companies achieve their transformation goals while avoiding digital data (and technical) debt
Lee Green, Chief Architect at Blue Cross Blue Shield of Massachusetts

Lee Green

Chief Architect
Blue Cross Blue Shield of Massachusetts

Process Excellence

1:30 pm - 2:00 pm CASE STUDY: Impact Measurement to Enhance the Potential for Scale & Governance
·         Utilizing AI, ML and Analytics for effective impact measurement and operational excellence in internal functions
·         Transforming devops and automation to ensure better portfolio management
·         Collecting information as software develops (such as runtime telemetry) to govern more closely what is in the portfolio
Julie Kiley, Enterprise Architect Cloud Technologies at JP Morgan Chase

Julie Kiley

Enterprise Architect Cloud Technologies
JP Morgan Chase

Process Excellence

2:00 pm - 2:30 pm Panel Discussion: Learn How to Approach Innovation and Collaboration Within your Digital Strategies to Drive Successful Enterprise Architecture Transformation
·         The evolution of continuous improvement in the digital age
·         Redesigning a modern profession
·         Approaching the schematics of digital strategies
·         Keeping the momentum going with customer experience and efficiency
·         Advancing into a cloud -based future
Ashok Ramaraj, Architect, Inventory Intelligence - Simplify & Automate Inventory at Walmart

Ashok Ramaraj

Architect, Inventory Intelligence - Simplify & Automate Inventory
Walmart

Hauke Schupp, SVP, Operational Excellence at Rushmore Loan Management Services

Hauke Schupp

SVP, Operational Excellence
Rushmore Loan Management Services

Chiranjoy Das, VP of Product Engineering at Randall Reilly

Chiranjoy Das

VP of Product Engineering
Randall Reilly

Customer-Centric Business Transformation

1:00 pm - 1:30 pm CASE STUDY: Enhancing Business Structure and Technology to Better Serve the Customer
  • Increasing technology innovation to better serve the customer and drive the industry to new levels
  • Achieving our goals with speed, accuracy and transparency
  • Vision for the future – making personalization and product diversity a standard part of the way we work
Alan Eddie, EVP, Chief Technology Officer at AST Financial

Alan Eddie

EVP, Chief Technology Officer
AST Financial

Joe Spadaford, Executive Vice President at AST Financial

Joe Spadaford

Executive Vice President
AST Financial

Customer-Centric Business Transformation

1:30 pm - 2:00 pm Understanding Customer Preferences and Utilizing AI to Create Better Engagement with Customers
  • Journey from manual to tech-enabled measurement
  • Positive culture transformation through employee engagement
  • Embedding AI into the business to understand how learners learn best and predict the best way for each customer to interact with our systems
  • Building a measurement program that creates value for the front line first and foremost
Ozge Saritosun Kurtoglu, VP Strategy and Insights, Global Product at Pearson

Ozge Saritosun Kurtoglu

VP Strategy and Insights, Global Product
Pearson

Customer-Centric Business Transformation

2:00 pm - 2:30 pm Panel Discussion: Prioritizing Customer Journey Mapping to Re-Engineer your customer’s experience
  • The changing customer journey and the role of integrating the physical and digital footprint.
  • The role of digital transformation in the retail value chain - how companies are digitizing their organizations to disrupt and innovate.
  • The futurist's perspective - the customer journey in retail 2030. With the impact of 3D printing of goods, the hyper-longevity of human life spans to 110+ years and the role of shopper intelligence and the 'quantified self'

2:30 pm - 3:00 pm Technology Test-Drive Session

Take up the opportunity to experience the latest digital and cloud-based business transformation technologies for yourself with hands-on sessions for delegates vendor booths.

3:00 pm - 3:20 pm Networking & Afternoon Break


3:20 pm - 3:50 pm IDG A: Advantages of AI for Operational Excellence (STRATEGIC)

  • Why RPA, Artificial intelligence (AI) and Machine Learning isn’t an end in itself, but rather a strategic capability that organizations can develop and mature
  • Working out how to move from pilots and short-term plans to large-scale implementations of AI – what is the best strategy for scaling AI operations?
Max Kimble, Group Manager, Infrastructure Technology Services, North American IT Operations at Toyota Motor North America

Max Kimble

Group Manager, Infrastructure Technology Services, North American IT Operations
Toyota Motor North America

3:50 pm - 4:20 pm IDG E: How digitalization is changing your employees, their processes and ways of working (STRATEGIC)

·     Getting buy-in from an employee population to drive process improvement
·     Proactive data processes vs reactive
·     Agile thinking – contributed solutions

4:20 pm - 4:50 pm IDG I: Design Thinking to Solve Legacy Systems and Processes (STRATEGIC)

·     Understanding the basics of design thinking
·     Delivering continuous improvement through strategic deployment
·     Utilization of analytics to redesign your transformational approach
Julie Kiley, Enterprise Architect Cloud Technologies at JP Morgan Chase

Julie Kiley

Enterprise Architect Cloud Technologies
JP Morgan Chase

3:20 pm - 3:50 pm IDG B: The digital journey – natural progression vs disruptive change (STRATEGIC)

·       Initiating transformation in a structured environment
·       Discovering operational excellence through a prism
·       Identifying innovative strategies to enhance industry and organizational architecture
Ali Orr Cox, General Manager at B2T Training

Ali Orr Cox

General Manager
B2T Training

3:50 pm - 4:20 pm IDG F: Do “best practices” kill your operational excellence? (STRATEGIC)

·       Identifying the limitations of structuring “best practices”
·       Understanding the effect on potential growth and innovation
·       Achieving a balance between corporate foundations, and operational excellence

4:20 pm - 4:50 pm IDG J: Strategizing Business Architecture for Technology Excellence (STRATEGIC)

·       Evolving your approach to business architecture
·       Driving process innovation into your business framework
·       Enable transformational initiatives to generate agile thinking 

3:20 pm - 3:50 pm IDG C: Digitally transforming your processes (TACTICAL)

·       Identifying where to digitally transform in your business
·       Discover when its necessary to use plug-in applications
·       Redesigning your processes for new technology
Raj Narayanaswamy, Senior Enterprise Architect at Delta Dental of California

Raj Narayanaswamy

Senior Enterprise Architect
Delta Dental of California

3:50 pm - 4:20 pm IDG G: Utilising Blockchain for Best Practice Data Control (TACTICAL)

·       How can blockchain help to secure operations and enable better control over data?
·       Results of research conducted into the market to date, and examples of how blockchain is being positively applied by end users in industry at the moment
Aman Ali Pogaku, Blockchain & VR Researcher at Wright State University

Aman Ali Pogaku

Blockchain & VR Researcher
Wright State University

4:20 pm - 4:50 pm IDG K: Legacy Systems: Their Digitizing Efforts Through Enterprise Architecture Strategies (TACTICAL)

·        Techniques for improving the bottom line
·        Maneuvering a constrained system
·        Achieving data quality reports and regulation compliance
Manisha Singh, Global Director- Digital HR Systems (Employee Experience and Digital Innovation) at Schneider Electric

Manisha Singh

Global Director- Digital HR Systems (Employee Experience and Digital Innovation)
Schneider Electric

3:20 pm - 3:50 pm IDG D: Quick Wins for Workflow Management (TACTICAL)

·        Buying time for your internal processes
·        Making sure you know if you should apply a process before actually doing it
·        Developing talent management and learning solutions
·        Achieving successful integration of new workflow processes
Maria Cavero, Consultant, Business Process Reengineering at Fidelity Investments

Maria Cavero

Consultant, Business Process Reengineering
Fidelity Investments

3:50 pm - 4:20 pm IDG H: Enterprise Architecture, Digitalization and its Impact on end-to-end Supply Chain strategy (TACTICAL)

  • The key ingredients for employee engagement
  • How process maintenance adds strategic value to the supply chain
  • Assessing the possibilities of IoT

4:20 pm - 4:50 pm IDG L: Deliver real ROI with Intelligent Automation

  • How to prepare for Intelligent Automation implementation
  • What are the most effective approaches to implementing Intelligent Automation
  • Center of Excellence role. How to drive effective Intelligent RPA adoption across organization 
Alex Burak, RPA Solutions Consultant at IBA Group

Alex Burak

RPA Solutions Consultant
IBA Group

         Mining and reaping big data analytics to achieve better operations and deliver better quality of service
         How data discovery can be intelligently applied to maximise ROI
         Gathering and storing personal data – what are the legalities and implications in the GDPR era?
         How can companies keep data secure? Can Blockchain help?
Murtaza Cherewala, Director - Enterprise Architecture at Sunovion Pharmaceuticals

Murtaza Cherewala

Director - Enterprise Architecture
Sunovion Pharmaceuticals

Milan Kumar, Global CIO at WABCO

Milan Kumar

Global CIO
WABCO

Manisha Singh, Global Director- Digital HR Systems (Employee Experience and Digital Innovation) at Schneider Electric

Manisha Singh

Global Director- Digital HR Systems (Employee Experience and Digital Innovation)
Schneider Electric

5:30 pm - 5:40 pm Closing Remarks

5:40 pm - 6:10 pm Evening Drinks & Networking Session