From Discovery to Enhancement: Optimising your Processes to
Unlock Value Across the Entire Organisation

14 - 16 September, 2020 | Online Event - Central European Time (CET) 

Vivek Khurana

Global Automation Service Lead Pfizer

Vivek is passionate about Technology and has been working in this space for over 18 years. Using management, technology and human sciences knowledge along with his experience he focuses on tools that make it easier to get things done. He has handled key management positions with a diverse set of technology projects. Vivek has earned his Bachelor’s Degree in Information Technology from University of Delhi, India and a Masters in Computer Science from Texas Tech University. Additionally, he is PMP and ITIL v3 certified. Currently, he is pursuing his MBA from Rutgers University.

Conference Day One - All Timings in CEST

11:30 AM ENABLING YOUR OPERATIONS TO REALISE BUSINESS AND CUSTOMER VALUE THROUGH PROCESS INTELLIGENCE AND CONTENT INTELLIGENCE

With access to real-time data about exactly how your processes are currently working and the content that fuels them, Process Intelligence and Content Intelligence empower you to make facts-based decisions where it matters most: customer experience, competitive advantage, visibility, and compliance. This session will help you gain practical insights to how your organisation may:


  • Gain visibility to highly dynamic, complex digital process behaviors through end-to-end process visualisation;
  • Connect your organisation from customer journey to the operational processes that underpin them;
  • Rapidly assess, quantify and accelerate your operations and automation transformation without being a data scientist;
  • Reduce enterprise risk exposure by applying content skills and process intelligence to drive transparency, collaboration and automation;
  • Monitor process performance in near real time, to assist you in triggering remediation processes; and
  • Ensure that your processes work at peak efficiency.  

Check out the incredible speaker line-up to see who will be joining Vivek.

Download The Latest Agenda