· The benefits for continuously improving processes, getting end-to-end operations visibility, better visualizing the customer journey, and reducing manual labour and cost
· Support strategic decision making and aligning OPEX with organizational goals
· Deliver value to stakeholders, customers and the workforce with greater intelligence
· How business is reacting to a prolonged pandemic
· Delivering end-to-end process intelligence in time for tomorrow’s change
· Leveraging Machine Learning to analyze process improvement before you implement
· Move from formalizing and improving business process with BPM, to understanding their efficiency and performance through process intelligence
· Recognize the difference between data science and analytics and process intelligence
· Level-up from analysing standardized repetitive processes to complex, agile and interweaved processes that can be continuously monitored and improved
· Using Process Intelligence when the landscape of daily operations is clouded, to make crucial strategic decisions with solid insights
· Better prepare for the future with real time access to data on what has historically happened in your organization, is happening right now, and predictions of what is likely to happen
· Manage workforce productivity and employee performance under new and unusual working conditions