During this incredibly sensitive time, brands must be mindful of the decisions they make as the impact on customer loyalty and employee experience may last long after this health epidemic blows over. Read our article exploring COVID-19: Customer care and employee experience in times of widespread social stress for more details on how many businesses are starting to contemplate how this outbreak could shift customer needs and employee expectations.
The digital workplace has advanced significantly throughout the past decade and as we move into a new era of remote working, why not learn more about the subject? This detailed infographic gives you a snapshot of key statistics and trends, including: what we know, today's challenges, managing email, duplicating work, searching for information and more.
We interviewed a number of industry thought leaders responsible for their company’s digital workplace strategy and asked them to walk us through their digital workplace journey through the past decade and to outline their predictions for the new decade. They each provided a brief overview of how the digital workplace has, and continues to evolve before moving on to the three elements that make up the digital workplace landscape: Technology, Processes and People.
We had the chance to hear from Brett Caldon, CEO of Workgrid Software, and gain expert insights into how IT plays a significant role in employee experience and the future of the digital workplace. Brett is Head of Business Operations for Workgrid Software, a tech start-up and wholly owned subsidiary of Liberty Mutual Insurance. In an era of disruption and evolving customer and employee expectations, he is responsible for solving for emerging business needs by delivering innovative technology and software products to support the enterprise.
We had the pleasure of sitting down with Gina Gallo, CEO of Stratix, to discuss her expert insights into how mobility helps drive the digital transformation change and help connect the employee experience to that of the customers.
We interviewed four leaders from the automation space to divulge their insights into their company’s automation strategy, automation journey, the impact this has on their business, the role their solution providers play in their automation, and much more.
Automation won’t improve business processes unless companies apply the technologies strategically, and spend as much time on the people left behind.
Ahead of the 2019 OPEX Exchange, attendees were asked what their highest priority challenges are for 2019 and areas they plan to invest in the next 6-12 months.
Download the infographic to see the full results.
A new era of business reinvention is dawning. Organizations are facing an unprecedented convergence of technological, social and regulatory forces. As artificial intelligence, automation, Internet of Things, blockchain and 5G become pervasive, their combined impact will reshape standard business architectures. The “outside-in” digital transformation of the past decade is giving way to the “inside-out” potential of data exploited with these exponential technologies.
At April 2019's OPEX Exchange, we were delighted to welcome so many of the leading Operational Excellence professionals to gather in one place from a whole array of sectors to discuss and debate business transformation and continuous improvement strategies for 2019 and beyond.
Across two days, our attendees gathered together for exclusive case study presentations, thought-provoking panel discussions and in-depth interactive Think Tanks and roundtables to enable idea sharing and benchmarking at the highest level.
Download the report for all the details!
If you missed the OPEX Exchange in July, you don’t need to worry because we’ve put together the highlights from in one detailed report. You’ll discover which of your peers attended, what their investment priorities and interest areas were and how you can get involved in the 2019 edition of the Exchanges.
Don’t miss out on all the highlights and key findings
At the last OPEX Exchange, we heard from Mollie Bell, Former Chief Transformation and Engagement Officer at Credit Union National Association; Donald Kuk, Chief Transformation Officer at Mednax as they share their top tips.
Ahead of the OPEX Exchange this April, we spoke with our Chair for the event, Angela Garinger, Director of Corporate Solutions at ThoughtExchange, to get her thoughts and opinions on the future of Operational Excellence and her insights into Change Management.
We had the chance to speak with Josh Crone, VP & CTO of Software Products at Acadia to get his expert insights into the future of Operational Excellence.
Understand how your Workforce learns and influence behavior change.
Ahead of the 2018 Exchange in Georgia in July, attendees were asked what their top challenges were and where they plan to spend their budget over the next 6 - 18 months. Download the guide to find out more.