Nikhita Iyar leads the Strategic Business Development team at Moxtra. Moxtra’s Customer Collaboration Platform powers your OneStop Digital Channel, in every customer's pocket. Moxtra-powered private digital channels provide a one-stop experience for your customers to reach into your organization and get premier service, anytime, anywhere. A Moxtra-powered digital channel makes it extremely easy and convenient for customers to do business with an organization, whilst enabling organizations to manage staff to be responsive. Nikhita works with businesses across verticals to help them deliver a premier service experience to their customers through their own private digital channels. Being a key team member at Moxtra, Nikhita has helped the company grow its business over the course of Moxtra’s journey in a number of different industries. She is responsible for driving partnerships and designing solutions in financial services, mortgage, insurance, real estate, legal, talent management, entertainment, luxury lifestyle, design, architecture, fashion, event planning, automotive, distribution, retailer management, and more. Nikhita has worked closely with several of the world’s leading organizations to help them power their own digital channel and deliver a seamless, premier service experience to their clients. Nikhita’s goal is to help businesses across the world power their own digital branch to stay in continuous connection with their customers.
Day One
10:00 AM Fireside Chat: Leveraging Digital Channels to Build Persistent Customer Relationships in the Mobile Era
Traditional Mortgage processes are involved, document heavy workflows. As today’s businesses prepare for their future in today’s digital landscape, mortgage firms and their client-centric operations must also evolve to meet consumer expectations. However, the right digital strategy is crucial in order to maintain a centralized, secure service, while offering customers convenient access to the organization.
In this session, Moxta’s Nikhita Iyar will discuss the evolving customer journey in the mortgage space, the challenges in building a digital strategy for mortgage firms, and how businesses can transform to become digitally resilient. Iyar will demonstrate how your brand can be redefined through digital and the importance of offering your customers your own branded OneStop portal that is managed and secure. With a focus on providing customers with the ultimate convenient experience, digital resilience is timely in today’s Covid-19 landscape, and beyond.
In Partnership With :
©2024 IQPC. All rights reserved.
