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Enhancing Customer Experience and Efficiency through Automation, Self Service and Data
16 - 17 February 2021 | Free to attend
Mortgage providers are faced with a challenging environment with increased competition, uncertain market conditions, increased regulatory requirements and in many instances higher costs.
In this context, end-to-end digital mortgage processes offer the best means by which to achieve the sometimes contradictory goals of improving customer experience while enhancing efficiency and reducing costs.
With that in mind, PEX Live: Digital Mortgage Process will be focused on:
Self-service – enhancing the ability of customers to get access to the information that they want, when they want
Automation – reducing the burden of low value, high volume activities
Integration – ensuring thatinformation can be effectively shared between all the stakeholders within the mortgage process
Process Mining – leveraging systems data to identify bottlenecks and inefficiencies in existing processes
Mobile – providing services across the channel of choice for an increasing number of customers
Four Reasons to Attend
Hear the best case studies from across the globe
Access the content on demand and watch in your own time
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