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Enhancing Customer Experience and Efficiency through Automation, Self Service and Data

Mortgage providers are faced with a challenging environment with increased competition, uncertain market conditions, increased regulatory requirements and in many instances higher costs.

In this context, end-to-end digital mortgage processes offer the best means by which to achieve the sometimes contradictory goals of improving customer experience while enhancing efficiency and reducing costs.

With that in mind, PEX Live: Digital Mortgage Process will be focused on:

  • Self-service – enhancing the ability of customers to get access to the information that they want, when they want
  • Automation – reducing the burden of low value, high volume activities
  • Integration – ensuring that information can be effectively shared between all the stakeholders within the mortgage process
  • Process Mining – leveraging systems data to identify bottlenecks and inefficiencies in existing processes
  • Mobile – providing services across the channel of choice for an increasing number of customers

    Four Reasons to Attend

  • Hear the best case studies from across the globe
  • Access the content on demand and watch in your own time
  • Assess the latest technological innovations 
  • It is 100% free to attend

Featured Speakers

Agenda 2021

16 February
09:00ET | 14:00 BST | 15:00CEST
Developing a Roadmap to Enable a Digital Mortgage and Create a Sustainable, Simple Solution
Srikant Iyer, Head of Home Lending Originations Product Strategy & Transformation, Wells Fargo 

10:00 ET | 15:00 BST | 16:00CEST Fireside Chat: Leveraging Digital Channels to Build Persistent Customer Relationships in the Mobile Era
Nikhita Iyar, Strategic Business Development Team Manager, Moxtra 

11:00 ET | 16:00 BST |17:00CEST
Maximising the Technology Adoption Journey to Deliver ROI and Positive Net Gain  
Katherine Campbell, Chief Digital Officer, Assurance Financial

12:00 ET | 17:00 BST | 18:00CEST 
Cultivating an Internal Collaborative Approach to Execute a Seamless End-to-End Digital Mortgage Process Ecosystem and Experience
Amitabh Ghatak, Chief Product Officer, Molo Finance

PEX Network Live | Who attends our online events 

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Who should attend? 

 Digital Mortgage Process is designed for Heads / General Managers / Directors of


Mortgage Operations



Customer Experience


Loan Origination

Business Improvement

PEX Network Live | By the numbers  

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PEX Live: RPA 2020 

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PEX Live: BPM 2020

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PEX Live: OPEX 2020 

PEX Network Live | How it works  


Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place


Step 2: Confirmation email
This will be dispatched upon registration and will contain login information


Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues


Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers

Get involved with PEX Network Live 

For more information on how PEX Network is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!

Francesca ThirleyOnline Sales, PEX Network