The greatest barrier to digital transformation most often is IT and efforts like citizen development and SaaS are often attempted because businesses try to bypass IT “in order to get things done.” However, success for any top-down business process is dependent on IT. Faced with this realization, in this session, discover how Echo Investments case study on:

• How they reworked their approach to solution development and included IT
• Adopted tools and techniques for better communication and greater responsiveness
• Collaborated between professionals and “citizens”