Why OPEX and Business Functions Need to Unite to Achieve Transformation

28 - 30 September, 2020 | Amsterdam, The Netherlands

Tuesday, 8 October 2019

7:30 am - 8:00 am Registration Opens

According to the Workplace Trends Millennial leadership Survey, 91% of millennials aspire to be a leader and out of that, 52% were women. When asked about the type of leader they aspire to be, 63% chose “transformational”, which means they seek to challenge and inspire their followers with a sense of purpose and excitement.
 
This interactive breakfast workshop gives you the opportunity to connect and forge meaningful relationships with female leaders in the OPEX & Business Transformation space. Diversity in any organization is no longer a nice to have with numerous studies now highlighting that companies with diverse leadership teams are more profitable – up to 5% more profitable in fact. This workshop is a forum to create an informal network with your peers, understand how other companies are practically going about diversifying their workforce and take home practical skills to help your own career.
 
  • Develop yours and your employees personal brand and leadership skills to drive a company through a transformation and influence the bottom line
  • Create a recruitment strategy that encourages diversity, builds technological capabilities and promotes leadership qualities
  • Why the role of digital is important and how to increase the number of women with technology skill sets
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Stephanie van Doorn

Senior Program Manager
Rainforest Alliance

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Lisa Norcross

Vice President, Operational Excellence
E.ON

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Dr. Iris Kaib

Vice President Corporate First Choice Office
Deutsche Post DHL


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Peter Evans

Lego Continuous Improvement Director
LEGO

9:10 am - 9:40 am Ensure your processes, transformation initiatives and structures maintain pace with expectations and sustainable growth

Anne-Sophie Andre - Head of Global Process Architecture, BP
• Start with strategic intent and connect it to operations to improve customer interactions and experience
• Effectively work with business units to hit the right combination between solving problems and measuring performance in OPEX interventions
• Move from mechanical process design to business outcome driven alignment of ways of working, mindset and competencies
• So, are Waterfall and Lean Six Sigma over and done with?
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Anne-Sophie Andre

Head of Global Process Architecture
BP

9:40 am - 10:10 am From Continuous Improvement to Continuous Innovation: The future of CI in a digitalized world

Dr. Iris Kaib - Vice President Corporate First Choice Office, Deutsche Post DHL
• First Lean, then digital?
• Where is Continuous Improvement heading towards?
• How can we prepare us today for a more agile and innovative future
• The future role of Operations Excellence
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Dr. Iris Kaib

Vice President Corporate First Choice Office
Deutsche Post DHL

10:10 am - 10:25 am Train Your Mind: Build your way to better business and transform insight and awareness into commitment and shared goals

Ondrey Novotny - LCI Business Partner, Business Service Operations, LEGO
The LEGO® SERIOUS PLAY® methodology is an innovative process designed to enhance innovation and business performance. Based on research which shows that this kind of hands-on, minds-on learning produces a deeper, more meaningful understanding of the world and its possibilities, the LEGO® SERIOUS PLAY® methodology deepens the reflection process and supports an effective dialogue – for everyone in the organization.
 
Each participant will be given a pack of 6 LEGO Duplo bricks of 6 different colours. The moderator will teach the group how to use the LEGO bricks as an icebreaker in their own workshops and meetings to spice things up!
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Ondrey Novotny

LCI Business Partner, Business Service Operations
LEGO

• How can you use process analytics to accelerate insight creation and what insights to look out for?
• How process analytics improves decision-making and operational efficiency
• How to make process analytics part of your business strategy to maintain pace with your changing needs?
• Access real-time data to respond to customer behaviour and market dynamics faster


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Nadine De Decker

Director Strategic Partnership Improvements
Johnson & Johnson

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Martin Rowlson

Global Head of Process Excellence
Uber

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Paul White

Operational Excellence Director
Serco

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Anne-Sophie Andre

Head of Global Process Architecture
BP

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Simen Munter

Chief Operating Officer, Personal Banking
Nordea

11:00 am - 11:30 am Solution Insights Demonstration

11:30 am - 11:50 am Networking Break & "Organizational Optimization" Book Signing @ the Optimize Consulting stand!

11:50 am - 12:20 pm We have dealt enough with processes in the last couple of months. Now let’s get back to business.

Harald Schoppe - Senior Director, CoE Process Management Methods & Tools LH Group, Deutsche Lufthansa AG
  • How to look past organisational politics to achieve what you need to achieve
  • Remove the disconnect between lean initiatives and process management in the business units
  • Changing organisational structures by establishing three centres of excellence
  • Transcend the objectives of the centres of excellence into the business units
  • Win the war: Align senior business leaders with OPEX and ensure the C-suite see value
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Harald Schoppe

Senior Director, CoE Process Management Methods & Tools LH Group
Deutsche Lufthansa AG

12:20 pm - 12:40 pm Keynote: How precise knowledge of employee operations can simplify your transformation effort and reduce the risk. Successful business cases

Stan Passov - Senior Vice President Product Management, StereoLOGIC
Scott Gorman - Senior Vice President, New Business, Underwriting & Product Management, ivari insurance



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Stan Passov

Senior Vice President Product Management
StereoLOGIC

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Scott Gorman

Senior Vice President, New Business, Underwriting & Product Management
ivari insurance


According to Celonis research, almost half (45%) of C-suite executives are struggling with digital transformation, and 8 in 10 business leaders admit they fail to review internal processes when embarking on a digital transformation journey.
 
To achieve operational excellence you need to understand your internal processes and make data-based decisions about how to optimize them. Without this insight, you are operating in the dark.
 
Join Celonis at OPEX to understand how businesses are using process mining technology to identify bottlenecks in businesses processes, reduce operational friction and identify areas where digital transformation will return the greatest ROI.

Group 2

 

Track A: Transformation

1:40 pm - 2:10 pm End-to-end digital transformation journey: from strategy to execution
Julien Stolin - Head of Change Europe, Hiscox
  • How adaptability, profitability and scalability have precipitated Hiscox’s digital transformation
  • What digitalisation means for your operating model
  • Why a multidisciplinary approach is required to achieve success
  • Balancing foundations with innovation and technologies such as RPA and AI
  • How to scale up transformation across different business units in Europe
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Julien Stolin

Head of Change Europe
Hiscox

Chair: Roy Garnham, Operational Regional Director, IBM

Track A: Transformation

2:10 pm - 2:20 pm Post Presentation Interaction

Chair: Roy Garnham, Operational Regional Director, IBM

Track A: Transformation

2:20 pm - 2:50 pm Align the business, operations and process teams to achieve excellence
Nancy Sachdeva - Process Automation CoE Lead, Uniper
·   The role of the business design team: Business Process Management, automation (RPA) and front-to-end redesign
·   Why you need to align the process CoE with business units, auditors and operational excellence
·   Aligning the evolution of OPEX with the revolution of Process
 
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Nancy Sachdeva

Process Automation CoE Lead
Uniper

Chair: Roy Garnham, Operational Regional Director, IBM

Track A: Transformation

2:50 pm - 3:00 pm Post Presentation Interaction

Chair: Roy Garnham, Operational Regional Director, IBM

Track A: Transformation

3:00 pm - 3:30 pm Next Generation Transformation: Simplify, automate, augment
Roy Garnham - Operational Regional Director, IBM
• Set aligned breakthrough initiatives that cumulatively disrupt how work is done today
• Task your CI team to deploy a transformation system that is agile, enables technology, delivers ROI and delights customers
• Changing behaviours: Walk the talk and inspire all in the value chain
• Align the whole organisation by fullyintegrating the “Simplify - Automate – Augment” principle to channel investments
• Utilise new digital solutions, such as Process Mining, RPA, AI and Big Data, to improve stakeholder outcomes and deliver a fantastic customer experience
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Roy Garnham

Operational Regional Director
IBM

Chair: Roy Garnham, Operational Regional Director, IBM

Track A: Transformation

3:30 pm - 3:40 pm Post Presentation Interaction
Chair: Roy Garnham, Operational Regional Director, IBM

Process Optimisation

1:40 pm - 2:10 pm Support quality and continuous improvement through processes and data
Ashutosh Pandey - Head of Strategic Quality Transformation, Nokia
• The controls and mind sets needed to drive quality
• How to put the right processes and controls in place that are needed to drive continuous improvement and improve quality
• Leverage your growing data landscape to drive continuous improvement and quality
• Why data and the process landscape are imperative for quality and continuous improvement
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Ashutosh Pandey

Head of Strategic Quality Transformation
Nokia

Chair: Rob Maguire, Partner, Baringa Partners

Process Optimisation

2:10 pm - 2:20 pm Post Presentation Interaction

Chair: Rob Maguire, Partner, Baringa Partners

Process Optimisation

2:30 pm - 3:00 pm Standardise and harmonise your processes to turn an IT project into a process-driven one
Robbert Brakel - Corporate Director Summit & Process Transformation, FrieslandCampina
·   How we harmonised the companies processes and systems
·   Why change and leadership are vital to turn an IT project into a process-driven one
·   Create a harmonised template that ensures traceability of product and response time to quality issues
·   Changing our strategy from programme deployment to reducing speed of final roll out as we hit critical mass
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Robbert Brakel

Corporate Director Summit & Process Transformation
FrieslandCampina

Chair: Rob Maguire, Partner, Baringa Partners

Process Optimisation

2:50 pm - 3:00 pm Post Presentation Interaction

Chair: Rob Maguire, Partner, Baringa Partners

Process Optimisation

3:00 pm - 3:30 pm Process and Business Owners delivering performance together in a digital world
Mayank Saxena - Chief Architect, Enterprise Architecture & Data Management, ABN AMRO
  • Manage change when integrating companies: Consolidate people and maintain high levels of performance
  • Business process assessment: maturity and development, defining value flows and establishing sustainable and predictive BPM
  • Collaboratively develop lean end-to-end processes by connecting organisations and IT Systems up to Maturity Level 4 to ensure efficient implementation of the company strategy in line with a central Business Performance Management System
  • Implement and monitor process performance indicators to continuously improve sustainability
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Mayank Saxena

Chief Architect, Enterprise Architecture & Data Management
ABN AMRO

Chair: Rob Maguire, Partner, Baringa Partners

Process Optimisation

3:30 pm - 3:40 pm Post Presentation Interaction
Chair: Rob Maguire, Partner, Baringa Partners

Behavioural Change (Track Hosted by Optimize Consulting)

1:40 pm - 2:10 pm Turning challenges with transformation into opportunities for evolution, not revolution
Dina Patel - Head of Performance Excellence, Business Transformation, S&P Global Ratings
Tim Chamberlain - Global Head of Strategic Operations, S&P Global Ratings
-          What challenges transformation programs can face
-          How to adapt transformation strategies to meet changing business needs
-          Why evolution rather than revolution in transformation journeys can yield sustainable outcomes
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Dina Patel

Head of Performance Excellence, Business Transformation
S&P Global Ratings

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Tim Chamberlain

Global Head of Strategic Operations
S&P Global Ratings

Behavioural Change (Track Hosted by Optimize Consulting)

2:10 pm - 2:20 pm Post Presentation Interaction

Behavioural Change (Track Hosted by Optimize Consulting)

2:20 pm - 2:50 pm Building a Learning Culture
Stephanie van Doorn - Senior Program Manager, Rainforest Alliance
  • See together, understand together, act together
  • Why it’s important that we have a safe environment to experiment, and make mistakes
  • Why preventing silo thinking is important to drive a collaborative culture
  • Ensure your entire organization understands the priorities and what their role is in achieving those goals

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Stephanie van Doorn

Senior Program Manager
Rainforest Alliance

Behavioural Change (Track Hosted by Optimize Consulting)

2:50 pm - 3:00 pm Post Presentation Interaction

Behavioural Change (Track Hosted by Optimize Consulting)

3:00 pm - 3:30 pm Organizational Optimization: The Holistic Transformation
Lee Winters - Sr. Director of Strategy Optimization, Optimize Consulting
Robert Hutcherson - CEO/Founder, Optimize Consulting
Why the need for Optimization?
• Assessing the Current State of your Organization
• Transforming your Organization to a Future State of Optimization


Lee Winters

Sr. Director of Strategy Optimization
Optimize Consulting

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Robert Hutcherson

CEO/Founder
Optimize Consulting

Behavioural Change (Track Hosted by Optimize Consulting)

3:30 pm - 3:40 pm Post Presentation Interaction

Technology

1:40 pm - 2:10 pm Complement operational excellence with new technology to deliver customer satisfaction
Patrick Houbrigts - Global CS Service Innovation & Design Director, Booking.com
  • Embrace new technology in an evolving OPEX world
  • How to remain customer centric while keeping your employees happy
  • Why people are imperative for maximising new technology and what they need to understand about data
  • Build your own data scientists and AI team to deliver operational excellence 
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Patrick Houbrigts

Global CS Service Innovation & Design Director
Booking.com

Chair: Patrick Houbrigts, Director of Operational Excellence, Booking.com

Technology

2:10 pm - 2:40 pm Post Presentation Interaction

Chair: Patrick Houbrigts, Director of Operational Excellence, Booking.com

Technology

2:20 pm - 2:50 pm Using Advanced Process Analytics to become more competitive
Heymen Jansen - Group Vice President, Head of Advanced Process Analytics Quality & Supply Chain, ABB Group
  • Continually strive for standardization and find ways to measure performance across an E2E Value Chain
  • Core Processes Analytics transforming Descriptive Analytics into Digital Transformation
  • Reduce variability and make use of Best Practices thru collaboration across the business
  • Capitalize on management support to drive Continuous Improvements across the organization
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Heymen Jansen

Group Vice President, Head of Advanced Process Analytics Quality & Supply Chain
ABB Group

Chair: Patrick Houbrigts, Director of Operational Excellence, Booking.com

Technology

2:50 pm - 3:00 pm Post Presentation Interaction



     
Chair: Patrick Houbrigts, Director of Operational Excellence, Booking.com

Technology

3:10 pm - 3:40 pm Enterprise-level service: Reference architecture and building a technical transformation strategy
·   Create a technology strategy and reference architecture that suits the business needs
·   Produce a digital process strategy that can transform the business ideas into technical capabilities and a standard architecture
·   Promoting the strategic capabilities throughout the organisation
·   Build a governance model to secure a more holistic view


Chair: Patrick Houbrigts, Director of Operational Excellence, Booking.com

Technology

3:30 pm - 3:40 pm Post Presentation Interaction
Chair: Patrick Houbrigts, Director of Operational Excellence, Booking.com
•         In pursuing higher levels of performance and productivity in your organization through RPA and AI technology, will your employees suffer?  
•         What are the challenges to making work ‘human’?
•         Are we addressing these challenges by enabling our human teams to succeed and helping reskill our displaced human workforce?
•         What do you want the future of work to look like?


3:40 pm - 4:10 pm Networking Break

4:10 pm - 5:00 pm The Joy of Work: 30 Ways to Fix Your Work Culture and Fall in Love with Your Job Again

Bruce Daisley - VP, EMEA, Twitter
Bruce’s team is responsible for the development of Twitter across Europe, Middle East and Africa. He also runs the top Business podcast, Eat Sleep Work Repeat and his first book - about improving work and our work cultures - was published by Penguin Random House in spring 2019.
Learn from the 2014 CEO “Fantasy Hire”, a top 10 most important Digital influencer and a top 500 Influencer in Britain on how to fix your culture and fall in love with your job again!
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Bruce Daisley

VP, EMEA
Twitter

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Peter Evans

Lego Continuous Improvement Director
LEGO

5:15 pm - 7:30 pm Evening Reception

On Tuesday night, we are celebrating OPEX & Business Transformation Europe in fabulous style. Enjoy PEX-Tini’s, beer and wine as you Party with
PEX and your fellow attendees! Grab a drink and join in the fun. There’s no better time to meet new friends than at a PEX Party!