07 - 09 October, 2019 | Beurs van Berlage, Amsterdam, Netherlands

Tuesday, 8 October 2019

8:00 am - 9:00 am Breakfast Workshop: Women in OPEX: Female Leadership in OPEX & Business Transformation

According to the Workplace Trends Millennial leadership Survey, 91% of millennials aspire to be a leader and out of that, 52% were women. When asked about the type of leader they aspire to be, 63% chose “transformational”, which means they seek to challenge and inspire their followers with a sense of purpose and excitement.
 
This interactive breakfast workshop gives you the opportunity to connect and forge meaningful relationships with female leaders in the OPEX & Business Transformation space. Diversity in any organization is no longer a nice to have with numerous studies now highlighting that companies with diverse leadership teams are more profitable – up to 5% more profitable in fact. This workshop is a forum to create an informal network with your peers, understand how other companies are practically going about diversifying their workforce and take home practical skills to help your own career.
 
  • Develop yours and your employees personal brand and leadership skills to drive a company through a transformation and influence the bottom line
  • Create a recruitment strategy that encourages diversity, builds technological capabilities and promotes leadership qualities
  • Why the role of digital is important and how to increase the number of women with technology skill sets

Peter Evans, Lego Continuous Improvement Director at LEGO

Peter Evans

Lego Continuous Improvement Director
LEGO

Joel De Figueiredo, Head of OPEX Europe at PEX Network

Joel De Figueiredo

Head of OPEX Europe
PEX Network

9:15 am - 9:45 am The change needed to ensure the Ferrari F1 Team is the world’s elite organisation

  • Delivering change management in a fast-paced environment
  • How Agile drives organisational change at Ferrari F1
  • Managing IT, processes and program management to maximise performance levels
Mirko Boccalatte, Chief Operating Officer at Ferrari - F1 Team

Mirko Boccalatte

Chief Operating Officer
Ferrari - F1 Team

9:45 am - 10:15 am Ensure your processes, transformation initiatives and structures maintain pace with expectations and sustainable growth

• Start with strategic intent and connect it to operations to improve customer interactions and experience
• Effectively work with business units to hit the right combination between solving problems and measuring performance in OPEX interventions
• Move from mechanical process design to business outcome driven alignment of ways of working, mindset and competencies
• So, are Waterfall and Lean Six Sigma over and done with?
Anne-Sophie Andre, Head of Global Process Architecture at BP

Anne-Sophie Andre

Head of Global Process Architecture
BP

10:15 am - 10:30 am Train Your Mind: Build your way to better business and transform insight and awareness into commitment and shared goals

The LEGO® SERIOUS PLAY® methodology is an innovative process designed to enhance innovation and business performance. Based on research which shows that this kind of hands-on, minds-on learning produces a deeper, more meaningful understanding of the world and its possibilities, the LEGO® SERIOUS PLAY® methodology deepens the reflection process and supports an effective dialogue – for everyone in the organization.
 
Each participant will be given a pack of 6 LEGO Duplo bricks of 6 different colours. The moderator will teach the group how to use the LEGO bricks as an icebreaker in their own workshops and meetings to spice things up!
Ondrey Novotny, LCI Business Partner, Business Service Operations at LEGO

Ondrey Novotny

LCI Business Partner, Business Service Operations
LEGO

• How can you use data analytics to accelerate insight creation and what insights to look out for?
• How data analytics improves decision-making and operational efficiency
• How to make data analytics part of your business strategy to maintain pace with your changing needs?
• Access real-time data to respond to customer behaviour and market dynamics faster
Nadine De Decker, Director Strategic Business Improvement at Johnson & Johnson

Nadine De Decker

Director Strategic Business Improvement
Johnson & Johnson

Martin Rowlson, Global Head of Process Excellence at Uber

Martin Rowlson

Global Head of Process Excellence
Uber

Paul White, Operational Excellence Director at Serco

Paul White

Operational Excellence Director
Serco

Anne-Sophie Andre, Head of Global Process Architecture at BP

Anne-Sophie Andre

Head of Global Process Architecture
BP

11:00 am - 11:30 am Solution Insights Demonstration

11:30 am - 12:00 pm Networking Break

12:00 pm - 12:30 pm We have dealt enough with processes in the last couple of months. Now let’s get back to business.

  • How to look past organisational politics to achieve what you need to achieve
  • Remove the disconnect between lean initiatives and process management in the business units
  • Changing organisational structures by establishing three centres of excellence
  • Transcend the objectives of the centres of excellence into the business units
  • Win the war: Align senior business leaders with OPEX and ensure the C-suite see value
Harald Schoppe, Senior Director, CoE Process Management Methods & Tools LH Group at Deutsche Lufthansa AG

Harald Schoppe

Senior Director, CoE Process Management Methods & Tools LH Group
Deutsche Lufthansa AG

12:30 pm - 1:10 pm Why our ability to solve the energy problem depends on our ability to work together

• How to move from concept to product in shorter and shorter timescales
• Changing the culture: Agile, product ownership and embracing the mind set that it’s OK to fail
• How AI makes operations safer and more efficient and enables more viable, transformative products
• Assessing momentum: 2,000 analytics employees, 500+ digital lab subscribers, 120 data scientists, 100+ projects and 40 events

1:10 pm - 2:10 pm Networking Lunch


Group 2


Transformation (Track Hosted by IBM)

2:10 pm - 2:40 pm End-to-end digital transformation journey: from strategy to execution
  • How adaptability, profitability and scalability have precipitated Hiscox’s digital transformation
  • What digitalisation means for your operating model
  • Why a multidisciplinary approach is required to achieve success
  • Balancing foundations with innovation and technologies such as RPA and AI
  • How to scale up transformation across different business units in Europe
Julien Stolin, Head of Change Europe at Hiscox

Julien Stolin

Head of Change Europe
Hiscox

Transformation (Track Hosted by IBM)

2:40 pm - 2:50 pm Post Presentation Interaction

Transformation (Track Hosted by IBM)

2:50 pm - 3:20 pm Business transformation: a 360 degree business, operating and technology model
  • Incorporate RPA/AI/IoT after a 360 approach to your business, operating and technology model
  • Critical success factors for a business transformation journey
  • What good looks like and how to use the people, process, technology model
Cristian Paun, Head of Business Transformation & IT Procurement at Lombard International Assurance

Cristian Paun

Head of Business Transformation & IT Procurement
Lombard International Assurance

Transformation (Track Hosted by IBM)

3:20 pm - 3:30 pm Post Presentation Interaction

Transformation (Track Hosted by IBM)

3:30 pm - 4:00 pm Next Generation Transformation: Simplify, automate, augment
• Set aligned breakthrough initiatives that cumulatively disrupt how work is done today
• Task your CI team to deploy a transformation system that is agile, enables technology, delivers ROI and delights customers
• Changing behaviours: Walk the talk and inspire all in the value chain
• Align the whole organisation by fullyintegrating the “Simplify - Automate – Augment” principle to channel investments
• Utilise new digital solutions, such as Process Mining, RPA, AI and Big Data, to improve stakeholder outcomes and deliver a fantastic customer experience
Roy Garnham, Operational Regional Director at IBM

Roy Garnham

Operational Regional Director
IBM

Transformation (Track Hosted by IBM)

4:00 pm - 4:10 pm Post Presentation Interaction

Process Optimisation

2:10 pm - 2:40 pm How Salesforce improved UNICEF’s account management processes on a pro-bono project
  • Working with corporate management to identify where to support UNICEF
  • Optimising your CRM system to take advantage of reporting, documentation and data analytics
  • Develop a roadmap for improved strategic planning
  • Centralise and standardise processes to align goals, strategy and data aggregation
Wilmer Pereira, Senior Manager, Process Innovation...Salesforce and Account Manager at UNICEF

Wilmer Pereira

Senior Manager, Process Innovation...Salesforce and Account Manager
UNICEF

Process Optimisation

2:40 pm - 2:50 pm Post Presentation Interaction

Process Optimisation

2:50 pm - 3:20 pm Standardise and harmonise your processes to turn an IT project into a process-driven one
·   How we harmonised the companies processes and systems
·   Why change and leadership are vital to turn an IT project into a process-driven one
·   Create a harmonised template that ensures traceability of product and response time to quality issues
·   Changing our strategy from programme deployment to reducing speed of final roll out as we hit critical mass
Robbert Brakel, Corporate Director Summit & Process Transformation at FrieslandCampina

Robbert Brakel

Corporate Director Summit & Process Transformation
FrieslandCampina

Process Optimisation

3:20 pm - 3:30 pm Post Presentation Interaction

Process Optimisation

3:30 pm - 4:00 pm Enterprise-level service: Reference architecture and building a technical transformation strategy
·   Create a technology strategy and reference architecture that suits the business needs
·   Produce a digital process strategy that can transform the business ideas into technical capabilities and a standard architecture
·   Promoting the strategic capabilities throughout the organisation
·   Build a governance model to secure a more holistic view
Luke Temple, Enterprise Architect at AstraZeneca

Luke Temple

Enterprise Architect
AstraZeneca

Process Optimisation

4:00 pm - 4:10 pm Post Presentation Interaction

Behavioural Change

2:10 pm - 2:40 pm Change fast and fail fast: Why it’s fine to make mistakes
·    Ensure your entire company understands why you are changing and the opportunities therein
·    Make sure your architecture is flexible enough to support your idea, the business and change
·    Stop working in silos and promote a meritocratic culture that is collaborative
Miguel Hernanz, VP, Head of Global Service Delivery Transformation for Customer Service Health Systems at Philips

Miguel Hernanz

VP, Head of Global Service Delivery Transformation for Customer Service Health Systems
Philips

Behavioural Change

2:40 pm - 2:50 pm Post Presentation Interaction

Behavioural Change

2:50 pm - 3:20 pm Align the business, operations and process teams to achieve excellence
·   The role of the business design team: Business Process Management, automation (RPA) and front-to-end redesign
·   Why you need to align the process CoE with business units, auditors and operational excellence
·   Aligning the evolution of OPEX with the revolution of Process
 
Nancy Sachdeva, Business Architect at Uniper

Nancy Sachdeva

Business Architect
Uniper

Behavioural Change

3:20 pm - 3:30 pm Post Presentation Interaction

Behavioural Change

3:30 pm - 4:00 pm The role of people and process in a digital world
• Overcome change complexities when integrating companies
• How to consolidate people into a new environment and maintain high levels of performance
• Find process opportunities and establish governance and policies
• Assess business process maturity, develop individual processes, define value flows and establish sustainable and predictive business process management
• Collaboratively develop lean end to end processes by connecting organizations and IT Systems up to Maturity Level 4 to ensure efficient implementation of the company strategy in line with a central Business Performance Management System
• Continuously improve sustainable process performance of end to end processes by implementing and monitoring process performance indicators
Jürgen Flickinger, Business Performance Management at Nokia

Jürgen Flickinger

Business Performance Management
Nokia

Behavioural Change

4:00 pm - 4:10 pm Post Presentation Interaction

Customer-Centricity

2:10 pm - 2:40 pm Complement operational excellence with new technology to deliver customer satisfaction
·   Embrace new technology in an evolving OPEX world
·   How to remain customer centric while keeping your employees happy
·   Why people are imperative for maximising new technology and what they need to understand about data
·   Build your own data scientists and AI team to deliver operational excellence 
Patrick Houbrigts, Director of Operational Excellence at Booking.com

Patrick Houbrigts

Director of Operational Excellence
Booking.com

Customer-Centricity

2:40 pm - 2:50 pm Post Presentation Interaction

Customer-Centricity

2:50 pm - 4:20 pm Remaining the customer-centric quality leader in logistics through continuous improvement for over 150,000 employees
  • Development of DPDHL's Lean Six Sigma/continuous improvement programme
  • Drive programme application across the company and facilitate strategic and divisional alignment
  • Train experts to conduct process improvement projects
  • Ensure sustainable continuous improvement in the entire business by engaging managers as well as employees to do simple improvements
Dr. Iris Kaib, Vice President Corporate First Choice Office at Deutsche Post DHL

Dr. Iris Kaib

Vice President Corporate First Choice Office
Deutsche Post DHL

Customer-Centricity

3:20 pm - 3:30 pm Post Presentation Interaction



     

Customer-Centricity

3:30 pm - 4:00 pm How to get the biggest strategic bang for your budgetary buck using Organizational Optimization
·   Assess your business’ current health and optimise its future potential
·   Strategically align the organisation, optimise the execution of its strategy, and culturally set the stage for growth and prosperity

Customer-Centricity

4:00 pm - 4:10 pm Post Presentation Interaction

2:10 pm - 4:10 pm Build a Bot

This exclusive masterclass with leading RPA provider Automation Anywhere is a practical, hands-on session showing you just how easy it is to build software bots. In less than 40 minutes, with minimal assistance from us, you’ll build a software bot yourself and get a better idea of how RPA can be applied in your organisation.
 
•         In pursuing higher levels of performance and productivity in your organization through RPA and AI technology, will your employees suffer?  
•         What are the challenges to making work ‘human’?
•         Are we addressing these challenges by enabling our human teams to succeed and helping reskill our displaced human workforce?
•         What do you want the future of work to look like?


Sean Gourley, Product Training at Automation Anywhere

Sean Gourley

Product Training
Automation Anywhere

4:10 pm - 4:40 pm Networking Break

4:40 pm - 5:10 pm PEXercise

A stimulating blend of neuroscience, psychology and physiology to explore how the brain responds to change and can help drive transformation through leadership. Take time out from the conference to relax and learn how to use mindfulness and breathing exercises to relieve stress during a busy working day. No yoga pants necessary!

5:10 pm - 5:40 pm The Joy of Work: 30 Ways to Fix Your Work Culture and Fall in Love with Your Job Again

Bruce’s team is responsible for the development of Twitter across Europe, Middle East and Africa. He also runs the top Business podcast, Eat Sleep Work Repeat and his first book - about improving work and our work cultures - was published by Penguin Random House in spring 2019.
Learn from the 2014 CEO “Fantasy Hire”, a top 10 most important Digital influencer and a top 500 Influencer in Britain on how to fix your culture and fall in love with your job again!
Bruce Daisley, VP, EMEA at Twitter

Bruce Daisley

VP, EMEA
Twitter

Joel De Figueiredo, Head of OPEX Europe at PEX Network

Joel De Figueiredo

Head of OPEX Europe
PEX Network

Peter Evans, Lego Continuous Improvement Director at LEGO

Peter Evans

Lego Continuous Improvement Director
LEGO

5:30 pm - 7:30 pm Evening Reception