07 - 09 October, 2019 | Beurs van Berlage, Amsterdam, Netherlands

Tuesday, 8 October 2019

8:00 am - 9:00 am Breakfast Workshop: Women in OPEX: Female Leadership in OPEX & Business Transformation

According to the Workplace Trends Millennial leadership Survey, 91% of millennials aspire to be a leader and out of that, 52% were women. When asked about the type of leader they aspire to be, 63% chose “transformational”, which means they seek to challenge and inspire their followers with a sense of purpose and excitement.
 
This interactive breakfast workshop gives you the opportunity to connect and forge meaningful relationships with female leaders in the OPEX & Business Transformation space. Diversity in any organization is no longer a nice to have with numerous studies now highlighting that companies with diverse leadership teams are more profitable – up to 5% more profitable in fact. This workshop is a forum to create an informal network with your peers, understand how other companies are practically going about diversifying their workforce and take home practical skills to help your own career.
 
  • Develop yours and your employees personal brand and leadership skills to drive a company through a transformation and influence the bottom line
  • Create a recruitment strategy that encourages diversity, builds technological capabilities and promotes leadership qualities
  • Why the role of digital is important and how to increase the number of women with technology skill sets

9:00 am - 9:15 am Opening Remarks


9:15 am - 9:45 am Why Shell’s ability to solve the energy problem depends on our ability to work together

  • How to move from concept to product in shorter and shorter timescales
  • Changing the culture at Shell: Agile, product ownership and embracing the mind set that it’s OK to fail
  • How AI makes operations safer and more efficient and enables Shell to make viable, transformative products
  • Assessing momentum: 2,000 analytics employees, 500+ digital lab subscribers, 120 data scientists, 100+ projects and 40 events

img

Mirko Boccalatte

Chief Operating Officer
Ferrari - F1 Team

10:15 am - 10:30 am Train Your Mind: Build your way to better business and transform insight and awareness into commitment and shared goals

Ondrey Novotny - LCI Business Partner, Business Service Operations, LEGO
The LEGO® SERIOUS PLAY® methodology is an innovative process designed to enhance innovation and business performance. Based on research which shows that this kind of hands-on, minds-on learning produces a deeper, more meaningful understanding of the world and its possibilities, the LEGO® SERIOUS PLAY® methodology deepens the reflection process and supports an effective dialogue – for everyone in the organization.
 
Each participant will be given a pack of 6 LEGO Duplo bricks of 6 different colours. The moderator will teach the group how to use the LEGO bricks as an icebreaker in their own workshops and meetings to spice things up!
img

Ondrey Novotny

LCI Business Partner, Business Service Operations
LEGO

10:30 am - 11:00 am Panel Discussion: The deadly sins of a transformation: What not to do!

  • Why industry demands should necessitate your transformation
  • Go enterprise-wide to truly transform
  • The involvement of leadership and behavioural change in driving change
  • Explore the outcomes of your transformation to prepare for the next

11:00 am - 11:30 am Technology Demonstration

11:30 am - 12:00 pm Networking Break

12:00 pm - 12:30 pm We have dealt enough with processes in the last couple of months. Now let’s get back to business.

Harald Schoppe - Senior Director, CoE Process Management Methods & Tools LH Group, Deutsche Lufthansa AG
  • How to look past organisational politics to achieve what you need to achieve
  • Remove the disconnect between lean initiatives and process management in the business units
  • Changing organisational structures by establishing three centres of excellence
  • Transcend the objectives of the centres of excellence into the business units
  • Win the war: Align senior business leaders with OPEX and ensure the C-suite see value
img

Harald Schoppe

Senior Director, CoE Process Management Methods & Tools LH Group
Deutsche Lufthansa AG

  • Make data analytics part of your business strategy to maintain pace with your changing needs and rapidly evolving technologies
  • How to become a more mature organisation that can manage data analytics more effectively
  • How data analytics will help streamline analytics processes, and improve operational efficiency and decision-making
  • Access real-time data to respond to customer behaviour and market dynamics faster, while increasing profitability
img

Nadine De Decker

Director Strategic Business Improvement
Johnson & Johnson

img

Martin Rowlson

Global Head of Process Excellence
Uber

img

Paul White

Operational Excellence Director
Serco

img

Anne-Sophie Andre

Head of Global Process Architecture
BP

1:10 pm - 2:10 pm Networking Lunch


Group 2


Transformation (Track Hosted by IBM)

2:10 pm - 2:40 pm End-to-end digital transformation journey: from strategy to execution
Julien Stolin - Head of Change Europe, Hiscox
  • How adaptability, profitability and scalability have precipitated Hiscox’s digital transformation
  • What digitalisation means for your operating model
  • Why a multidisciplinary approach is required to achieve success
  • Balancing foundations with innovation and technologies such as RPA and AI
  • How to scale up transformation across different business units in Europe
img

Julien Stolin

Head of Change Europe
Hiscox

Transformation (Track Hosted by IBM)

2:40 pm - 2:50 pm Post Presentation Interaction

Transformation (Track Hosted by IBM)

2:50 pm - 3:20 pm Business transformation: a 360 degree business, operating and technology model
Cristian Paun - Head of Business Transformation & IT Procurement, Lombard International Assurance
  • Incorporate RPA/AI/IoT after a 360 approach to your business, operating and technology model
  • Critical success factors for a business transformation journey
  • What good looks like and how to use the people, process, technology model
img

Cristian Paun

Head of Business Transformation & IT Procurement
Lombard International Assurance

Transformation (Track Hosted by IBM)

3:20 pm - 3:30 pm Post Presentation Interaction

Transformation (Track Hosted by IBM)

3:30 pm - 4:00 pm You don’t do OPEX, you are OPEX
·    Understand why you are undertaking a transformation
·    Bring OPEX higher up the organisation
·    Measure the results of your transformation

Transformation (Track Hosted by IBM)

4:00 pm - 4:10 pm Post Presentation Interaction

Process Optimisation

2:10 pm - 2:40 pm How Salesforce improved UNICEF’s account management processes on a pro-bono project
Wilmer Pereira - Senior Manager, Process Innovation...Salesforce and Account Manager, UNICEF
·      Working with corporate management to identify where to support UNICEF
·      Optimising your CRM system to take advantage of reporting, documentation and data analytics
·      Develop a roadmap for improved strategic planning
·      Centralise and standardise processes to align goals, strategy and data aggregation
img

Wilmer Pereira

Senior Manager, Process Innovation...Salesforce and Account Manager
UNICEF

Process Optimisation

2:40 pm - 2:50 pm Post Presentation Interaction

Process Optimisation

2:50 pm - 3:20 pm Standardise and harmonise your processes to turn an IT project into a process-driven one
Robbert Brakel - Corporate Director Summit & Process Transformation, FrieslandCampina
Willem Ballemans - Temple Architect, FrieslandCampina
·   How we harmonised the companies processes and systems
·   Why change and leadership are vital to turn an IT project into a process-driven one
·   Create a harmonised template that ensures traceability of product and response time to quality issues
·   Changing our strategy from programme deployment to reducing speed of final roll out as we hit critical mass
img

Robbert Brakel

Corporate Director Summit & Process Transformation
FrieslandCampina

img

Willem Ballemans

Temple Architect
FrieslandCampina

Process Optimisation

3:20 pm - 3:30 pm Post Presentation Interaction

Process Optimisation

3:30 pm - 4:00 pm Enterprise-level service: Reference architecture and building a technical transformation strategy
Luke Temple - Enterprise Architect, AstraZeneca
·   Create a technology strategy and reference architecture that suits the business needs
·   Produce a digital process strategy that can transform the business ideas into technical capabilities and a standard architecture
·   Promoting the strategic capabilities throughout the organisation
·   Build a governance model to secure a more holistic view
img

Luke Temple

Enterprise Architect
AstraZeneca

Process Optimisation

4:00 pm - 4:10 pm Post Presentation Interaction

Behavioural Change

2:10 pm - 2:40 pm Change fast and fail fast: Why it’s fine to make mistakes
Miguel Hernanz - VP, Head of Global Service Delivery Transformation for Customer Service Health Systems, Philips
·    Ensure your entire company understands why you are changing and the opportunities therein
·    Make sure your architecture is flexible enough to support your idea, the business and change
·    Stop working in silos and promote a meritocratic culture that is collaborative
img

Miguel Hernanz

VP, Head of Global Service Delivery Transformation for Customer Service Health Systems
Philips

Behavioural Change

2:40 pm - 2:50 pm Post Presentation Interaction

Behavioural Change

2:50 pm - 3:20 pm Align the business, operations and process teams to achieve excellence
Nancy Sachdeva - Business Architect, Uniper
·   The role of the business design team: Business Process Management, automation (RPA) and front-to-end redesign
·   Why you need to align the process CoE with business units, auditors and operational excellence
·   Aligning the evolution of OPEX with the revolution of Process
 
img

Nancy Sachdeva

Business Architect
Uniper

Behavioural Change

3:20 pm - 3:30 pm Post Presentation Interaction

Behavioural Change

3:30 pm - 4:00 pm How to get the biggest strategic bang for your budgetary buck using Organizational Optimization
·   Assess your business’ current health and optimise its future potential
·   Strategically align the organisation, optimise the execution of its strategy, and culturally set the stage for growth and prosperity

Behavioural Change

4:00 pm - 4:10 pm Post Presentation Interaction

Customer-Centricity

2:10 pm - 2:40 pm Complement operational excellence with new technology to deliver customer satisfaction
Patrick Houbrigts - Director of Operational Excellence, Booking.com
·   Embrace new technology in an evolving OPEX world
·   How to remain customer centric while keeping your employees happy
·   Why people are imperative for maximising new technology and what they need to understand about data
·   Build your own data scientists and AI team to deliver operational excellence 
img

Patrick Houbrigts

Director of Operational Excellence
Booking.com

Customer-Centricity

2:40 pm - 2:50 pm Post Presentation Interaction

Customer-Centricity

2:50 pm - 4:20 pm Remaining the customer-centric quality leader in logistics through continuous improvement for over 150,000 employees
Dr. Iris Kaib - Vice President Corporate First Choice Office, Deutsche Post DHL
  • Development of DPDHL's Lean Six Sigma/continuous improvement programme
  • Drive programme application across the company and facilitate strategic and divisional alignment
  • Train experts to conduct process improvement projects
  • Ensure sustainable continuous improvement in the entire business by engaging managers as well as employees to do simple improvements
img

Dr. Iris Kaib

Vice President Corporate First Choice Office
Deutsche Post DHL

Customer-Centricity

3:20 pm - 3:30 pm Post Presentation Interaction



     

Customer-Centricity

3:30 pm - 4:00 pm Ensure your processes, transformation initiatives and structures maintain pace with expectations and sustainable growth
Anne-Sophie Andre - Head of Global Process Architecture, BP
·   Start with strategic intent and connect it to operations to improve customer interactions and experience
·   Effectively work with business units to hit the right combination between solving problems and measuring performance in OPEX interventions
·   Move from mechanical process design to business outcome driven alignment of ways of working, mindset and competencies
·   So, are Waterfall and Lean Six Sigma over and done with?
img

Anne-Sophie Andre

Head of Global Process Architecture
BP

Customer-Centricity

4:00 pm - 4:10 pm Post Presentation Interaction

2:10 pm - 4:10 pm How will automation technologies impact people and jobs?

Build a Bot
This exclusive masterclass with leading RPA provider Automation Anywhere is a practical, hands-on session showing you just how easy it is to build software bots. In less than 40 minutes, with minimal assistance from us, you’ll build a software bot yourself and get a better idea of how RPA can be applied in your organisation.
 
•         In pursuing higher levels of performance and productivity in your organization through RPA and AI technology, will your employees suffer?  
•         What are the challenges to making work ‘human’?
•         Are we addressing these challenges by enabling our human teams to succeed and helping reskill our displaced human workforce?
•         What do you want the future of work to look like?


4:10 pm - 4:40 pm Networking Break

4:40 pm - 5:10 pm INSPIRATION: Adjust your business model to save the planet

In 1986, Nick joined the internationally renowned Jane’s Defence Weekly and became senior editor. In 1990, Nick became a semi-defence industry insider to track down the Pentagon’s love of ‘impossible science’, documented in his best-selling book, The Hunt For Zero Point – a signed copy asked by Neil Armstrong himself. In 2008, Nick set up Dynamixx – a company harnessing the power of the world’s top defence companies to help save the planet.
 
In 2011, Nick drew the CTOs of the major defence ‘primes’ to a summit in Washington D.C., where ideas for mobilising defence tech to fight ‘global challenges’ – climate change, drought, famine and disease – were discussed with President Obama’s science adviser, Dr. John Holdren. It emerged from those discussions that the biggest obstacle to success wasn’t technological, but business-based – to save the planet these companies needed a new business model.

5:10 pm - 5:30 pm Closing Remarks

5:30 pm - 7:30 pm Evening Reception