07 - 09 October, 2019 | Beurs van Berlage, Amsterdam, Netherlands

Workshop Day

8:30 am - 9:00 am Registration

Transformation

9:00 am - 10:30 am WORKSHOP A1: Business-led strategies and the role of operational excellence
  • Embed process design and implementation within the business units
  • Transformational change and decision-making that will benefit the businesses needs
  • How do you know if your business should change?


Transformation

10:30 am - 11:00 am Networking Break

Transformation

11:00 am - 12:30 pm WORKSHOP C1: Team up with IT to digitalise the business and ensure your transformation is agile
  • How traditional OPEX leaders can benefit from having more IT-related capabilities under their belt
  • Replace the waterfall approach with enterprise and SCRUM masters embedded throughout change
  • To what extent should you add agile and perform a step up approach to change your IT organisation


Transformation

12:30 pm - 2:00 pm Networking Lunch

Transformation

1:30 pm - 3:00 pm WORKSHOP A3: Build Your Vision: Build your way to better business and transform insight and awareness into commitment and shared goals
Ondrey Novotny - LCI Business Partner, Business Service Operations, LEGO
Each group of participants will be given a pile of different LEGO bricks. The moderator will formulate the abstract target (e.g. to build a vision for their company, to create a model of functional organisation setup etc.), and the group will fulfil the target by building a model/scenery from the LEGO together, which will represent their solution, which they will then share.
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Ondrey Novotny

LCI Business Partner, Business Service Operations
LEGO

The LEGO® SERIOUS PLAY® methodology is an innovative process designed to enhance innovation and business performance. Based on research which shows that this kind of hands-on, minds-on learning produces a deeper, more meaningful understanding of the world and its possibilities, the LEGO® SERIOUS PLAY® methodology deepens the reflection process and supports an effective dialogue – for everyone in the organization.

Process Optimisation

9:00 am - 10:30 am WORKSHOP B1: Technology is important, but get your processes right first
  • Why continuous and process improvement is
  • Implement the process of continuous improvement within functions
  • How to identify the tools and technologies that can support your continuous improvement initiative?
  • The need to invest in your processes before making errors in your operational transformation


Process Optimisation

10:30 am - 11:00 am Networking Break

Process Optimisation

11:00 am - 12:30 pm WORKSHOP B2: Support Quality and Continuous Improvement through processes and data
  • Optimise product delivery through Quality, Continuous Improvement and OPEX collaboration
  • The controls and mind sets needed to drive quality
  • Why data and the process landscape are imperative for quality and continuous improvement
  • Make smart business decisions based on the data you have

Process Optimisation

12:30 pm - 1:30 pm Networking Lunch

Process Optimisation

1:30 pm - 3:00 pm WORKSHOP B3: Use process mining to standardise processes and enhance analytic capabilities across the enterprise
  • Assess your opportunities through piloting: reduced lead time, waste removal, quality improvement, refining master data in ERP systems and standardising processes in ERP systems
  • Make it easier to find information and connect systems
  • Standardise processes across the enterprise to enhance your analytics
  • Use process mining to provide capabilities to ground floor users that empower them to do continuous improvement faster

Behavioural Change

9:00 am - 10:30 am WORKSHOP C1: Data visual management: Lean and agile companies



Behavioural Change

10:30 am - 11:00 am Networking Break

Behavioural Change

11:00 am - 12:30 pm WORKSHOP C2: How to build internal operational excellence and improvement capabilities at every level of your organisation
Chris Dando - Partner, Reinvigoration
Ryan King - Partner, Reinvigoration
  • Who in your organisation do you need to target for development?
  • Which competencies should you aim to develop for each target group?
  • How to engage your senior leadership in Operational Excellence effectively
  • Classroom training, e-learning, mentoring, workshops - what delivery methods are available to create the desired competencies and which competencies do you require from your own internal improvement team?
  • What other key elements of a successful operational excellence capability building programme should you consider?
  • How to capitalise on knowledge transfer – supporting individuals and teams post-training


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Chris Dando

Partner
Reinvigoration

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Ryan King

Partner
Reinvigoration

Behavioural Change

12:30 pm - 1:30 pm Networking Lunch

Behavioural Change

1:30 pm - 3:00 pm WORKSHOP C3: Lean Transformation as a must-have for business success
Emily Viarnaud - Head of Transformation, SSE Enterprise Telecoms
  • How to drive Lean mind sets and behaviours as part of your overall change process
  • Approach Lean Six Sigma in a simple way to train business minds across the organisation
  • What a good lean organisation looks like in value streams
  • Visualise how a process works and how to measure results
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Emily Viarnaud

Head of Transformation
SSE Enterprise Telecoms

Customer-Centricity

9:00 am - 10:30 am WORKSHOP D1: How process improvement can enhance the customer journey
  • Use end-to-end process mapping to gain greater transparency of your customers
  • Measure the success of your processes at core customer touch points and simplify processes to create a seamless customer journey
  • Embed customer processes and governance into your operating model
  • Maximise data capabilities to ensure a better customer service

Customer-Centricity

10:30 am - 11:00 am Networking Break

Customer-Centricity

11:00 am - 12:30 pm WORKSHOP D2: End-to-end business transformation for the process and customer journey
  • How to embed the customer into your business model and improve their journey and experience through your operations
  • How to embed an agile mind-set and actively challenge assumptions
  • Putting people and customers at the heart of your agile transformation
  • Do you know your customers and your customers’ customers


Customer-Centricity

12:30 pm - 1:30 pm Networking Lunch

Customer-Centricity

1:30 pm - 3:00 pm WORKSHOP D3: Develop customer-centric process management
  • Build process governance around your initiative
  • How to achieve end-to-end transparency of your customers through process management
  • Analyse, simplify and automate processes to streamline the customer journey
  • Why you need to standardise your processes to enhance customer-centricity
  • Collect customer data to drive process innovation

3:00 pm - 3:15 pm Pre-Site Tour Refreshments


Technology

3:15 pm - 5:30 pm Shell Technology Center Site Tour

5:30 pm - 7:00 pm End of Workshop Day


7:00 pm - 7:00 pm Speakers & Advisory Board Reception