Why OPEX and Business Functions Need to Unite to Achieve Transformation

28 - 30 September, 2020 | Amsterdam, The Netherlands

Workshop Day

8:30 am - 9:00 am Registration

Strategy

9:00 am - 10:30 am WORKSHOP A1: The core principles needed to deliver a successful business model
Tim Kelley - Executive Vice President, Moresteam
Alexander Silantyev - Manager, PwC
  • What external factors are driving your business needs and how to align your operating model to them
  • How can you train your workforce for OPEX? Critical factors for developing technical skills across the organization
  • Assess your process architecture, and find and fix the right process flaws from the start – drawing on what perfection looks like
  • Enterprise-wide transformation initiatives developed off the back of core process flaws and principles
  • Incorporating learner, coaching and leadership activities as a critical success factor to OPEX success
  • Discussing the role of technology as a tool assisting, not replacing, human involvement, and the application of design tools to optimize the program output


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Tim Kelley

Executive Vice President
Moresteam

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Alexander Silantyev

Manager
PwC

Strategy

10:30 am - 11:00 am Networking Break

Strategy

11:00 am - 12:30 pm WORKSHOP A2: What every leader needs to know about the state of strategy execution
Nigel Richardson - Pre-Sales Director, i-nexus
• Overcome the prevalent challenges with strategy execution
• How to assess the maturity of your strategy execution
• The methods you can use to increase your likelihood of success
• How a strategy execution platform can resolve the common challenges you’re facing


Nigel Richardson

Pre-Sales Director
i-nexus

Strategy

12:30 pm - 1:30 pm Networking Lunch

Strategy

1:30 pm - 3:00 pm WORKSHOP A3: Build Your Vision: Build your way to better business and transform insight and awareness into commitment and shared goals
Ondrey Novotny - LCI Business Partner, Business Service Operations, LEGO
Each group of participants will be given a pile of different LEGO bricks. The moderator will formulate the abstract target (e.g. to build a vision for their company, to create a model of functional organisation setup etc.), and the group will fulfil the target by building a model/scenery from the LEGO together, which will represent their solution, which they will then share.
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Ondrey Novotny

LCI Business Partner, Business Service Operations
LEGO

The LEGO® SERIOUS PLAY® methodology is an innovative process designed to enhance innovation and business performance. Based on research which shows that this kind of hands-on, minds-on learning produces a deeper, more meaningful understanding of the world and its possibilities, the LEGO® SERIOUS PLAY® methodology deepens the reflection process and supports an effective dialogue – for everyone in the organization.

Transformation

9:00 am - 10:30 am WORKSHOP B1: Bringing harmony between the business and IT to ensure transformation
Johan Van den Bulck - Co-Founder, TeRoCo
• Team up with IT to digitalise the business and ensure your transformation is agile
• Bye-bye IT longtail: Scale-up and anchor your improvement initiatives through agile automation and integration
• The fundamental IT capabilities traditional OPEX leaders need to have under their belt

Johan Van den Bulck

Co-Founder
TeRoCo

Transformation

10:30 am - 11:00 am Networking Break

Transformation

11:00 am - 12:30 pm WORKSHOP B2: Strategic OPEX: How to create a case for disruptive change and deliver a sustainable solution
Oli Barnett - Director of Operational Excellence and Intelligent Automation, Baringa Partners
Rob Maguire - Partner, Operational Excellence and Intelligent Automation, Baringa Partners
• How best to identify the ideal balance of transformation rigour and cultural advantage on the road to commercial and operational excellence
• How to attain a strong level of operational insight and a true understanding of the commercial levers that will avoid a failure in designing the
“right” operating model
• How to develop a comprehensive approach to operational improvement, intelligent automation and capability building
• What to understand how to deliver rapid, transformational & sustainable results


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Oli Barnett

Director of Operational Excellence and Intelligent Automation
Baringa Partners

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Rob Maguire

Partner, Operational Excellence and Intelligent Automation
Baringa Partners

Transformation

12:30 pm - 1:30 pm Networking Lunch

Transformation

1:30 pm - 3:00 pm WORKSHOP B3: Digital Visual Management: A game changer for strategic transformation and cultural change across the enterprise
Zal Pezhman - Vice President, iObeya
See together, know together, act together. Join us to discuss the rapid evolution of Visual Management (VM) and its changing role in the workplace.
  • The benefits and challenges of VM today.
  • How a digital solution unlocks the power of VM, becoming a key component in enterprise collaboration.
  • Establishing Digital Visual Management as a transformative technology for Lean and Agile organizations - key considerations and recommendations


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Zal Pezhman

Vice President
iObeya

Cultural Change & Continuous Improvement

9:00 am - 10:30 am WORKSHOP C1: Management System 4.0: Maximising humans potential in a digital world
Didier Brackenier - Vice President Benelux and Member of the Group Executive Committee, EFESO
Max Skorobogatov - Specialist Business Excellence and Continuous Improvement, Gerresheimer
• Why is there a need for a new management system to leverage data endto- end?
• The untapped potential in operational processes
• Augmenting humans at what they do best
• How to get there, and where to start today?


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Didier Brackenier

Vice President Benelux and Member of the Group Executive Committee
EFESO

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Max Skorobogatov

Specialist Business Excellence and Continuous Improvement
Gerresheimer

Cultural Change & Continuous Improvement

10:30 am - 11:00 am Networking Break

Cultural Change & Continuous Improvement

11:00 am - 12:30 pm WORKSHOP C2: How to build internal operational excellence and improvement capabilities at every level of your organisation
Chris Dando - Partner, Reinvigoration
Ryan King - Partner, Reinvigoration
  • Who in your organisation do you need to target for development?
  • Which competencies should you aim to develop for each target group?
  • How to engage your senior leadership in Operational Excellence effectively
  • Classroom training, e-learning, mentoring, workshops - what delivery methods are available to create the desired competencies and which competencies do you require from your own internal improvement team?
  • What other key elements of a successful operational excellence capability building programme should you consider?
  • How to capitalise on knowledge transfer – supporting individuals and teams post-training


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Chris Dando

Partner
Reinvigoration

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Ryan King

Partner
Reinvigoration

Cultural Change & Continuous Improvement

12:30 pm - 1:30 pm Networking Lunch

Cultural Change & Continuous Improvement

1:30 pm - 3:00 pm WORKSHOP C3: Lean Transformation as a must-have for business success
Emily Viarnaud - Head of Transformation, SSE Enterprise Telecoms
  • How to drive Lean mind sets and behaviours as part of your overall change process
  • Approach Lean Six Sigma in a simple way to train business minds across the organisation
  • What a good lean organisation looks like in value streams
  • Visualise how a process works and how to measure results
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Emily Viarnaud

Head of Transformation
SSE Enterprise Telecoms

Process Excellence

9:00 am - 10:30 am WORKSHOP D1: Getting started with RPA: Process first, technology second
Rakesh Sangani - Chief Executive Officer, Proservartner
• Learn about RPA, and why the market is growing so emphatically
• Understand the vendor landscape, and the strength and weaknesses of the different RPA software vendors
• Consider how to assess a process for readiness to RPA
• Initiate a proof of concept, for selected processes testing whether RPA fits for your company
• Understand the common pitfalls and how to mitigate these


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Rakesh Sangani

Chief Executive Officer
Proservartner

Process Excellence

10:30 am - 11:00 am Networking Break

Process Excellence

11:00 am - 12:30 pm WORKSHOP D2: Use process mining to standardise processes and enhance analytic capabilities across the enterprise
Caspar Jans - Director Business & IT Transformation, Software AG
Markus Joldzic - Product Marketing Manager, Software AG
• Assess your opportunities through piloting: reduced lead time, waste removal, quality improvement, refining master data in ERP systems and standardising processes in ERP systems
• Make it easier to find information and connect systems
• Standardise processes across the enterprise to enhance your analytics
• Use process mining to provide capabilities to ground floor users that empower them to do continuous improvement faster


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Caspar Jans

Director Business & IT Transformation
Software AG

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Markus Joldzic

Product Marketing Manager
Software AG

Process Excellence

12:30 pm - 1:30 pm Networking Lunch

Process Excellence

1:30 pm - 3:00 pm WORKSHOP D3: How process improvement can enhance the customer journey
• Use end-to-end process mapping to gain greater transparency of your customers
• Measure the success of your processes at core customer touch points and simplify processes to create a seamless customer journey
• Embed customer processes and governance into your operating model
• Maximise data capabilities to ensure a better customer service

3:00 pm - 3:30 pm Pre-Site Tour Refreshments


Agile

3:30 pm - 5:30 pm Shell Technology Center Site Tour
Nowak Andreas - Site Manager, Shell

Nowak Andreas

Site Manager
Shell

Operating Model

3:30 pm - 5:30 pm Janssen Biologics
Leo Stok - Business Process Excellence Manager, Janssen Biologics
Take a tour of Janssen’s Leiden Plant and discover how Johnson & Johnson’s operating model standardises procedures for project delivery. Visual boards, lean management and agile are just a few of the techniques used to remove the fear of change.

Leo Stok

Business Process Excellence Manager
Janssen Biologics

5:30 pm - 5:30 pm End of Workshop Day