07 - 09 October, 2019 | Beurs van Berlage, Amsterdam, Netherlands

Workshop Day

8:30 am - 9:00 am Registration

Transformation

9:00 am - 10:30 am WORKSHOP A1: The core principles needed to deliver a successful business model based on industry demands
• What external factors are driving your business needs and how to align your operating model to them
• Assess your process architecture, and find and fix the right process flaws from the start
• Collaboration between P&L function heads and OPEX to deliver project execution better and faster
• Enterprise-wide transformation initiatives developed off the back of core process flaws and principles


Transformation

10:30 am - 11:00 am Networking Break

Transformation

11:00 am - 12:30 pm WORKSHOP A2: What every leader needs to know about the state of strategy execution
• Overcome the prevalent challenges with strategy execution
• How to assess the maturity of your strategy execution
• The methods you can use to increase your likelihood of success
• How a strategy execution platform can resolve the common challenges you’re facing

Nigel Richardson

Pre-Sales Director
i-nexus

Transformation

12:30 pm - 2:00 pm Networking Lunch

Transformation

1:30 pm - 3:00 pm WORKSHOP A3: Build Your Vision: Build your way to better business and transform insight and awareness into commitment and shared goals
Each group of participants will be given a pile of different LEGO bricks. The moderator will formulate the abstract target (e.g. to build a vision for their company, to create a model of functional organisation setup etc.), and the group will fulfil the target by building a model/scenery from the LEGO together, which will represent their solution, which they will then share.
Ondrey Novotny, LCI Business Partner, Business Service Operations at LEGO

Ondrey Novotny

LCI Business Partner, Business Service Operations
LEGO

The LEGO® SERIOUS PLAY® methodology is an innovative process designed to enhance innovation and business performance. Based on research which shows that this kind of hands-on, minds-on learning produces a deeper, more meaningful understanding of the world and its possibilities, the LEGO® SERIOUS PLAY® methodology deepens the reflection process and supports an effective dialogue – for everyone in the organization.

Process Optimisation

9:00 am - 10:30 am WORKSHOP B1: Bringing harmony between the business and IT to ensure transformation
• Team up with IT to digitalise the business and ensure your transformation is agile
• Bye-bye IT longtail: Scale-up and anchor your improvement initiatives through agile automation and integration
• The fundamental IT capabilities traditional OPEX leaders need to have under their belt

Johan Van den Bulck

Co-Founder
TeRoCo

Process Optimisation

10:30 am - 11:00 am Networking Break

Process Optimisation

11:00 am - 12:30 pm WORKSHOP B2: Strategic OPEX: How to create a case for disruptive change and deliver a sustainable solution
• How best to identify the ideal balance of transformation rigour and cultural advantage on the road to commercial and operational excellence
• How to attain a strong level of operational insight and a true understanding of the commercial levers that will avoid a failure in designing the
“right” operating model
• How to develop a comprehensive approach to operational improvement, intelligent automation and capability building
• What to understand how to deliver rapid, transformational & sustainable results
Oli Barnett, Director of Operational Excellence and Intelligent Automation at Baringa Partners

Oli Barnett

Director of Operational Excellence and Intelligent Automation
Baringa Partners

Process Optimisation

12:30 pm - 1:30 pm Networking Lunch

Process Optimisation

1:30 pm - 3:00 pm WORKSHOP B3: Digital visual management

Behavioural Change

9:00 am - 10:30 am WORKSHOP C1: Management System 4.0: Maximising humans potential in a digital world
• Why is there a need for a new management system to leverage data endto- end?
• The untapped potential in operational processes
• Augmenting humans at what they do best
• How to get there, and where to start today?

Behavioural Change

10:30 am - 11:00 am Networking Break

Behavioural Change

11:00 am - 12:30 pm WORKSHOP C2: How to build internal operational excellence and improvement capabilities at every level of your organisation
  • Who in your organisation do you need to target for development?
  • Which competencies should you aim to develop for each target group?
  • How to engage your senior leadership in Operational Excellence effectively
  • Classroom training, e-learning, mentoring, workshops - what delivery methods are available to create the desired competencies and which competencies do you require from your own internal improvement team?
  • What other key elements of a successful operational excellence capability building programme should you consider?
  • How to capitalise on knowledge transfer – supporting individuals and teams post-training


Chris Dando, Partner at Reinvigoration

Chris Dando

Partner
Reinvigoration

Ryan King, Partner at Reinvigoration

Ryan King

Partner
Reinvigoration

Behavioural Change

12:30 pm - 1:30 pm Networking Lunch

Behavioural Change

1:30 pm - 3:00 pm WORKSHOP C3: Lean Transformation as a must-have for business success
  • How to drive Lean mind sets and behaviours as part of your overall change process
  • Approach Lean Six Sigma in a simple way to train business minds across the organisation
  • What a good lean organisation looks like in value streams
  • Visualise how a process works and how to measure results
Emily Viarnaud, Head of Transformation at SSE Enterprise Telecoms

Emily Viarnaud

Head of Transformation
SSE Enterprise Telecoms

Customer-Centricity

9:00 am - 10:30 am WORKSHOP D1: Getting started with RPA: Process first, technology second
• Learn about RPA, and why the market is growing so emphatically
• Understand the vendor landscape, and the strength and weaknesses of the different RPA software vendors
• Consider how to assess a process for readiness to RPA
• Initiate a proof of concept, for selected processes testing whether RPA fits for your company
• Understand the common pitfalls and how to mitigate these
Rakesh Sangani, Chief Executive Officer at Proservartner

Rakesh Sangani

Chief Executive Officer
Proservartner

Customer-Centricity

10:30 am - 11:00 am Networking Break

Customer-Centricity

11:00 am - 12:30 pm WORKSHOP D2: Use process mining to standardise processes and enhance analytic capabilities across the enterprise
• Assess your opportunities through piloting: reduced lead time, waste removal, quality improvement, refining master data in ERP systems and standardising processes in ERP systems
• Make it easier to find information and connect systems
• Standardise processes across the enterprise to enhance your analytics
• Use process mining to provide capabilities to ground floor users that empower them to do continuous improvement faster

Customer-Centricity

12:30 pm - 1:30 pm Networking Lunch

Customer-Centricity

1:30 pm - 3:00 pm WORKSHOP D3: How process improvement can enhance the customer journey
• Use end-to-end process mapping to gain greater transparency of your customers
• Measure the success of your processes at core customer touch points and simplify processes to create a seamless customer journey
• Embed customer processes and governance into your operating model
• Maximise data capabilities to ensure a better customer service

3:00 pm - 3:15 pm Pre-Site Tour Refreshments


Technology

3:15 pm - 5:30 pm Shell Technology Center Site Tour

Nowak Andreas

Site Manager
Shell

Change Management

3:30 pm - 5:30 pm Heineken Site Tour

5:30 pm - 7:00 pm End of Workshop Day


7:00 pm - 7:00 pm Speakers & Advisory Board Reception