Tonya Foster

Operational Excellence Change Manager and Business Partner for Justice and Immigration Serco

• 12 years OE experience gained within production, distribution and service related organisations

• Proven track record of leading strategic change and senior stakeholder engagement

• Certified Black Belt:

o Leads OE deployment within Justice & Immigration

o Practical application of Lean Six Sigma on a diverse range of processes

o Results driven and people focused to deliver successful change

o Experienced OE trainer and coach


Conference Day Three - Thursday 1st October, 2020

Friday, January 10th, 2020

2:30 PM Case Study – Operational Excellence and Justice & Immigration

·        How Serco designed and implemented a unique service offering within the worldwide justice sector

·        The benefits of YB training prisoners, providing them with development opportunities, aiding their rehabilitation and resettlement.

·        Discussing the improvements the prisoners made within their prison environment, improvements to safety, quality, delivery and people.  

Check out the incredible speaker line-up to see who will be joining Tonya.

Download The Latest Agenda