An integral member of the MoreSteam Sales team since 2007, Kathy Miller understands the importance of building strong, authentic relationships. To put it simply, she’s a people person. Kathy works with clients across the world, helping them select process improvement solutions that fit their organization. “My expertise is helping people connect the dots,” she said. “When I’m talking to someone, it doesn’t take long for me to connect their questions and problems to products and solutions we offer.” Prior to joining MoreSteam, Kathy spent time in a training and development role at the American Society for Quality (ASQ). She also has corporate experience at Johnsonville Sausage and Whole Foods Market. She started her career as a middle and high school German teacher, which comes in handy when she’s helping some of MoreSteam’s overseas clients. Kathy is also a professionally trained pastry chef, completing her training at the Culinary Institute of America. She has an undergraduate degree from the University of Wisconsin, a master’s degree from the University of Wisconsin-Milwaukee, and she earned her Lean Six Sigma Green Belt in 2006. Outside the office, Kathy enjoys cooking, hiking, and traveling with her husband.
We’re living in the Fourth Industrial Revolution, in the Golden Age of Software Development. A time when seemingly there is an app for everything. Technical innovation abounds, but so do new problems. Do the problem-solving principles we perfected in the Age of Mass Production still apply? We think so. But certain adjustments to proven techniques must be made to enable adaptation and competitiveness. And strategic and operational alignment of individuals, teams, and leaders remains paramount.
In this discussion, we’ll cover topics including how management and production systems must align to deliver superior results for your customers. We’ll explore the importance of creating and sustaining leader standard work, utilizing huddle boards, making value streams visible, tracking disruptions and implementing daily accountability. Regardless of industry, participants will walk away with insights and practical, achievable practices.
● Which approaches improve organizational culture, service quality, speed and customer satisfaction?
● What actions support development of an effective lean management system?
● How do lean management and production systems enable innovation and change management?
● What behaviors demonstrate leadership commitment, engagement and respect for the people who do the work?
● What actions help to develop strong critical thinking and problem-solving skills?