·        How Serco is pushing diversity in recruitment to the next level by combining OE techniques with D&I practice, to create a more open workplace culture and drive productivity and efficiency

·        Leveraging key change management and OE techniques when developing a Diversity & Inclusion program

·        Closing the gap between Operational Excellence and Diversity & Inclusion and begin to view them as one in the same

·        Driving accountability with senior leaders to create an open and inclusive workplace