Dave Hughes

Global Business Services OQ

Dave has over 20 years’ experience designing and operating world class Global Business Services operations. Dave joined OQ Energy Oman, Middle East in May 2020 with the purpose to establish Global Business Services across 18 group companies in 16 countries, as part a major business integration programme. OQ plans to invest £28bn over the next 10 years and GBS will be a driving force to maximise agility, efficiency and process excellence across the whole organisation. Prior to joining OQ, Dave setup and managed the award wining ENGIE Shared Service Centre in the UK – this was the first SSC in the UK to be accredited by the Institute of Customer Service and achieved world class performance benchmarks across all key success metrics. In his early career he worked with a number of large utility companies to implement shared services and major system transformations.

Conference Day One - Tuesday September 29th, 2020

Tuesday, September 29th, 2020

10:00 AM Panel Discussion – OPEX Leaders: The Unsung Heroes in Times of Business Disruption

·        Continue to cut costs, improve efficiency, drive culture change, and implement technologies and partnerships with fewer resources and heightened pressure

·        How to pivot priorities and change strategy in times of uncertainty

Serve communities for the greater good, and maintain the physical, mental and financial wellbeing of global workforces

Conference Day Two - Wednesday September 30th, 2020

Wednesday, September 30th, 2020

10:00 AM Panel Discussion – Building Your Digital Arsenal: Implementing the Right Tech for Your OPEX Strategy

·        The importance of automating crucial processes to keep your systems running during times of change

·        Utilise your expanding data landscape to drive continuous improvement and quality

·        Identify what your organisation is trying to create, and how digital tools support that change

·        Understand the skills and culture development required for OPEX leaders and their teams

·        How to select tools that are compatible your OPEX program requirements  

Check out the incredible speaker line-up to see who will be joining Dave.

Download The Latest Agenda