Conference Day Three - Thursday 1st October, 2020

·        Creating the business environment support needed to sustain an improvement culture

·        How culture can be adopted through a grassroots movement rather than a top-down approach 

·        How to identify the root-cause of resistance and the reasons why organizational culture won’t stick 

Working with the organization to shape a culture rather than replace a culture 

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Emily Viarnaud

Operational Excellence Manager
Costa Coffee

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Elke Hollmann

Head of Global Process Development
Stratec Group

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Mario Brazzoli

Transformation Manager
Oikocredit

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Georgina Turton

Head of Continuous Improvement & Process Automation
Burberry

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Stephanie van Doorn

Senior Program Manager
Rainforest Alliance

10:30 am - 11:00 am Case Study – Innovating Operational Excellence, Seeking Areas of Business Growth and Refreshing Ways of Working

Oliver Hirschfelder - Senior Strategy Manager, Siemens Gas & Power

·        How to think beyond your core product

·        Bring new life within your organisation

·        Selecting new, experimental and worthwhile projects to allocate resources to

Encouraging your organization to see the value in exploring new areas of business

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Oliver Hirschfelder

Senior Strategy Manager
Siemens Gas & Power

11:00 am - 12:00 pm Visit the Virtual Exhibition Hall!

Meet with some of the leading OPEX and Business Transformation solution providers by way of this fun and informative Virtual Exhibition Hall! Solution providers include: business-ready BPM, RPA, Process Mining, AI, Analytics, and so many more technology solutions, not to mention, the best of the consultants and implementation partners

12:00 pm - 12:30 pm Case Study – Using the Power of Emotional Resilience to Lead Successful Business Transformation

Yosi Kossowsky - People and Business Transformation Lead, Cisco

We know that people are at the heart of any business transformation and we also know that resistance to change is a massive derailer to success. Come hear some practical ideas on how to use emotional resilience techniques to reduce change resistance and build change advocates within your organization.

Takeaways:

·        How to incorporate emotional resilience techniques into your role as a change leader 

·        How to adopt an influencing mindset

·        How to help others move beyond their resistance

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Yosi Kossowsky

People and Business Transformation Lead
Cisco

·        Support your team through changes and cultivate an environment of respect, trust and transparency 

·        Discussing the best resources, leadership styles and management methods for developing leadership competencies

How to become a true transformational leader who can create a vision and lead any group to achieve groundbreaking change

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Georgina Turton

Head of Continuous Improvement & Process Automation
Burberry

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Marie-Philippe Vanheems

Director of Excellence
"I Love OPEX"

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Sorcha Derkx-Mullan

Business Analyst
Hymans Robertson

1:00 pm - 2:00 pm Visit the Virtual Exhibition Hall!

Meet with some of the leading OPEX and Business Transformation solution providers by way of this fun and informative Virtual Exhibition Hall! Solution providers include: business-ready BPM, RPA, Process Mining, AI, Analytics, and so many more technology solutions, not to mention, the best of the consultants and implementation partners

2:00 pm - 2:30 pm Case Study – The Power of Diversity for OPEX Revolution

Ed Jervis - Operational Excellence Black Belt, Change and Culture Lead, Serco

·        How Serco is pushing diversity in recruitment to the next level by combining OE techniques with D&I practice, to create a more open workplace culture and drive productivity and efficiency

·        Leveraging key change management and OE techniques when developing a Diversity & Inclusion program

·        Closing the gap between Operational Excellence and Diversity & Inclusion and begin to view them as one in the same

·        Driving accountability with senior leaders to create an open and inclusive workplace

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Ed Jervis

Operational Excellence Black Belt, Change and Culture Lead
Serco

·        How Serco designed and implemented a unique service offering within the worldwide justice sector

·        The benefits of YB training prisoners, providing them with development opportunities, aiding their rehabilitation and resettlement.

·        Discussing the improvements the prisoners made within their prison environment, improvements to safety, quality, delivery and people.  

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Tonya Foster

Operational Excellence Change Manager and Business Partner for Justice and Immigration
Serco

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Tom Barker

Business Services Manager
Serco

3:00 pm - 3:30 pm Close of OPEX Week Europe – See you again soon!