Conference Day Three - Thursday 1st October, 2020

·        Creating the business environment support needed to sustain an improvement culture

·        How culture can be adopted through a grassroots movement rather than a top-down approach 

·        How to identify the root-cause of resistance and the reasons why organizational culture won’t stick 

Working with the organization to shape a culture rather than replace a culture 

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Emily Viarnaud

Operational Excellence Manager
Costa Coffee

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Elke Hollmann

Head of Global Process Development
Stratec Group

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Mario Brazzoli

Transformation Manager
Oikocredit

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Georgina Turton

Head of Continuous Improvement & Process Automation
Burberry

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Stephanie van Doorn

Senior Program Manager
Rainforest Alliance

Conference Track F: Innovation & Diversity of Thought

10:00 am - 10:30 am Panel Discussion – Getting Serious About Diversity of Thought and Representation From the Boardroom to the Frontline
Sorcha Derkx-Mullan - Business Analyst, Hymans Robertson

·        Unpacking the business case - How can a highly diversified workforce bring value to your business?

·        Create a truly vibrant culture where productivity and innovation thrive

·        How we can build the scaffolding to support, build-up, train and coach underrepresented groups

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Sorcha Derkx-Mullan

Business Analyst
Hymans Robertson

Conference Track E: OPEX Culture

10:30 am - 11:00 am Reserved for case study session




Conference Track F: Innovation & Diversity of Thought

10:30 am - 11:00 am Reserved for case study session




11:00 am - 12:00 pm Visit the Virtual Exhibition Hall!

Meet with some of the leading OPEX and Business Transformation solution providers by way of this fun and informative Virtual Exhibition Hall! Solution providers include: business-ready BPM, RPA, Process Mining, AI, Analytics, and so many more technology solutions, not to mention, the best of the consultants and implementation partners

Conference Track E: OPEX Culture

12:00 pm - 12:30 pm Case Study – Creating an Influential and Sustainable Change Management Strategy That Sticks


Silvio Ruggieri - Head of Operational Excellence, CSD Excellence Office, Danske Bank

·        How to achieve real long-term behavioral changes in the workforce

·        Align and engage employees throughout the process for complete buy-in and transparency

·        Effective, fluid and rapid change management in a company and business environment continuously changing

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Silvio Ruggieri

Head of Operational Excellence, CSD Excellence Office
Danske Bank

Conference Track F: Innovation & Diversity of Thought

12:00 pm - 12:30 pm Case Study – Innovating Operational Excellence, Seeking Areas of Business Growth and Refreshing Ways of Working


Oliver Hirschfelder - Senior Strategy Manager, Siemens Gas & Power

·        How to think beyond your core product

·        Bring new life within your organisation

·        Selecting new, experimental and worthwhile projects to allocate resources to

Encouraging your organization to see the value in exploring new areas of business

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Oliver Hirschfelder

Senior Strategy Manager
Siemens Gas & Power

Conference Track E: OPEX Culture

12:30 pm - 1:00 pm Reserved for case study session



Conference Track F: Innovation & Diversity of Thought

12:30 pm - 1:00 pm Reserved for case study session



1:00 pm - 2:00 pm Visit the Virtual Exhibition Hall!

Meet with some of the leading OPEX and Business Transformation solution providers by way of this fun and informative Virtual Exhibition Hall! Solution providers include: business-ready BPM, RPA, Process Mining, AI, Analytics, and so many more technology solutions, not to mention, the best of the consultants and implementation partners

Conference Track E: OPEX Culture

2:00 pm - 2:30 pm Case Study – Making Customer-Experience the Centre of the Business Transformation Universe
Michel Ramos Mellis - Global Director Business Transformation, Unilever Food Solutions

·        Maximise process improvement for customers by combining journey mapping with digital tools

·        Critical enablers to drive transformational change to your customer-experience journey

Reduce customer pain points and increase positive experience 

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Michel Ramos Mellis

Global Director Business Transformation
Unilever Food Solutions

Conference Track F: Innovation & Diversity of Thought

2:00 pm - 2:30 pm Case Study – The Power of Diversity for OPEX Revolution
Ed Jervis - Operational Excellence Black Belt, Change and Culture Lead, Serco

·        How Serco is pushing diversity in recruitment to the next level by combining OE techniques with D&I practice, to create a more open workplace culture and drive productivity and efficiency

·        Leveraging key change management and OE techniques when developing a Diversity & Inclusion program

·        Closing the gap between Operational Excellence and Diversity & Inclusion and begin to view them as one in the same

·        Driving accountability with senior leaders to create an open and inclusive workplace

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Ed Jervis

Operational Excellence Black Belt, Change and Culture Lead
Serco

Conference Track E: OPEX Culture

2:30 pm - 3:00 pm Panel Discussion – Own Your Transformation: Becoming a Transformational Leader That Delivers OPEX Impact
Georgina Turton - Head of Continuous Improvement & Process Automation, Burberry
Marie-Philippe Vanheems - Director of Excellence, "I Love OPEX"

·        Support your team through changes and cultivate an environment of respect, trust and transparency 

·        Discussing the best resources, leadership styles and management methods for developing leadership competencies

How to become a true transformational leader who can create a vision and lead any group to achieve groundbreaking change

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Georgina Turton

Head of Continuous Improvement & Process Automation
Burberry

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Marie-Philippe Vanheems

Director of Excellence
"I Love OPEX"

Conference Track F: Innovation & Diversity of Thought

2:30 pm - 3:00 pm Case Study – Operational Excellence and Justice & Immigration
Tonya Foster - Operational Excellence Change Manager and Business Partner for Justice and Immigration, Serco
Tom Barker - Business Services Manager, Serco

·        How Serco designed and implemented a unique service offering within the worldwide justice sector

·        Discussing the improvements to safety, quality, delivery and people

·        The use of prisoner Yellow Belt training to provide prospects for development, rehabilitation, resettlement, employment, and more 

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Tonya Foster

Operational Excellence Change Manager and Business Partner for Justice and Immigration
Serco

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Tom Barker

Business Services Manager
Serco

3:00 pm - 4:00 pm Visit the Virtual Exhibition Hall!

Meet with some of the leading OPEX and Business Transformation solution providers by way of this fun and informative Virtual Exhibition Hall! Solution providers include: business-ready BPM, RPA, Process Mining, AI, Analytics, and so many more technology solutions, not to mention, the best of the consultants and implementation partners

4:00 pm - 4:00 pm Close of OPEX Week Europe – See you again soon!