Conference Day Two - Wednesday September 30th, 2020

Conference Track C: OPEX Strategy

10:00 am - 10:30 am Panel Discussion – Align Strategy and Implementation to Take Transformation From Inception to Execution

·        Understand why business transformations fail when strategy does not translate into operations

·        How to overcome the major challenges that arise when executing your strategy

·        How to build and train teams that are prepared to achieve OPEX greatness

Learn the skills needed to overcome the challenges of executing your strategy and achieve maximum success

Conference Track D: Process Transformation

10:00 am - 10:30 am Panel Discussion – Drive Quality and Continuous Improvement With Data
Mayank Saxena - Chief Architect, Enterprise Architecture & Data Management, ABN AMRO

·        The strategy and mind-set needed to drive quality

·        Put the right processes and controls in place to drive continuous improvement and improve quality

·        Utilise your expanding data landscape to drive continuous improvement and quality

·        Using data for real-time insight into operational efficiencies for improved decision making

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Mayank Saxena

Chief Architect, Enterprise Architecture & Data Management
ABN AMRO

Conference Track C: OPEX Strategy

10:30 am - 11:00 am Case Study - Translating the corporate strategy into a process excellence roadmap for a plant through advanced data analytics
Tom Van der Straeten - Partner & Senior Management Consultant, Stanwick Management Consultants

·        Context: An organization in the process industry is looking for additional capacity in an international expansion

·        Problem: How do we ensure a cost optimization during a worldwide crisis in an expanding market

·        The study was set up based on a data driven model which simulates several scenarios to come to a balanced CAPEX and OPEX investment plan for the next years



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Tom Van der Straeten

Partner & Senior Management Consultant
Stanwick Management Consultants

Conference Track D: Process Transformation

10:30 am - 11:00 am Reserved for case study session




11:00 am - 12:00 pm Visit the Virtual Exhibition Hall!

Meet with some of the leading OPEX and Business Transformation solution providers by way of this fun and informative Virtual Exhibition Hall! Solution providers include: business-ready BPM, RPA, Process Mining, AI, Analytics, and so many more technology solutions, not to mention, the best of the consultants and implementation partners.

Conference Track C: OPEX Strategy

12:00 pm - 12:30 pm Case Study – Developing an Internal Consulting Firm to Raise the Bar on Customer Experience

Whether your organisation is facing significant financial or operational challenges, or looking to drive a big step up in performance, a coalition of change agents and leaders, if restricted to your Operational Excellence and Process or transformational professionals community, is likely to turn out unable to move that needle fast enough or far enough. We’ve all heard that roughly only one third of transformations deliver the intended benefits, the most constant and depressing stat in our field!

Matteo Passera - Director, Digital and Business Transformation, Roche

·        The internal approach to customer excellence

·        Truly proactively serve customers by identifying and addressing needs before customers are aware of them

Approaching customer experience in a compliance driven environment with agility

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Matteo Passera

Director, Digital and Business Transformation
Roche

Conference Track D: Process Transformation

12:00 pm - 12:30 pm Case Study – Developing an Error Management System: Continuously Identify and Resolve Business Transformation Setbacks

Tom Petzke - Head of Process Excellence & Continuous Improvement, Amadeus

·        Switch from opinion based improvement to data and evidence based improvements

·        How to implement Lean and Agile to alter the way we address OPEX challenges

·        Adopting the error management system to visualise and measure the progress from continuous improvement 

·        Implementing an error management system to track errors and drive continuous improvement

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Tom Petzke

Head of Process Excellence & Continuous Improvement
Amadeus

Conference Track C: OPEX Strategy

12:30 pm - 1:00 pm Reserved for case study session


Conference Track D: Process Transformation

12:30 pm - 1:00 pm Reserved for case study session


1:00 pm - 2:00 pm Visit the Virtual Exhibition Hall!

Meet with some of the leading OPEX and Business Transformation solution providers by way of this fun and informative Virtual Exhibition Hall! Solution providers include: business-ready BPM, RPA, Process Mining, AI, Analytics, and so many more technology solutions, not to mention, the best of the consultants and implementation partners.

Conference Track C: OPEX Strategy

2:00 pm - 2:30 pm Reserved for Case Study

  • Granular operational facts and figures to boost strategy execution
  • Let the data do the talking – Increase speed, quality and accuracy of strategic decision making with data analytics

Visualise your data in one dashboard for real-time measurement and monitoring of operations 

Conference Track D: Process Transformation

8:00 am - 8:30 am Reserved for Case Study


Conference Track C: OPEX Strategy

2:30 pm - 3:00 pm Panel Discussion – Supercharge Your OPEX Strategy With Business Agility

·        Fuse improvement across the organization using Agile

·        Using Agile as the guiding principal during times of business disruption and uncertainty

·        Understand how Agile can act as the connecting point between strategy, technology, people and processes

Learn how to blend traditional LSS with Agile methodology to compliment your business objectives and goals

Conference Track D: Process Transformation

2:30 pm - 3:00 pm Panel Discussion – Business Process Management: Transforming Business DNA to Drive Business Turnaround and Growth
Fatih Demir - Chief Operations Officer, LC Waikiki

·        Holistically design your transformation strategy and ensure it’s linked with business goals and stakeholder needs

·        Setting-up and executing an enterprise business transformation program to achieve significant growth and turnaround results

·        How to sustain the results afterward, and to embed the CI capability within the new created framework

·        How BPM can be a key methodology that can be deployed to achieve transformation goals

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Fatih Demir

Chief Operations Officer
LC Waikiki

3:00 pm - 4:00 pm Visit the Virtual Exhibition Hall!

Meet with some of the leading OPEX and Business Transformation solution providers by way of this fun and informative Virtual Exhibition Hall! Solution providers include: business-ready BPM, RPA, Process Mining, AI, Analytics, and so many more technology solutions, not to mention, the best of the consultants and implementation partners

4:00 pm - 4:00 pm Virtual Drinks Reception & Networking