Conference Day Two - Wednesday September 30th, 2020

·        The importance of automating crucial processes to keep your systems running during times of change

·        Utilise your expanding data landscape to drive continuous improvement and quality

·        Identify what your organisation is trying to create, and how digital tools support that change

·        Understand the skills and culture development required for OPEX leaders and their teams

·        How to select tools that are compatible your OPEX program requirements  

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Mayank Saxena

Chief Architect, Enterprise Architecture & Data Management
ABN AMRO

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Nishat Hashem

Former Change Transformation
Ebay

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Michel Ramos Mellis

Global Director Business Transformation
Unilever Food Solutions

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Dave Hughes

Global Business Services
OQ

10:30 am - 11:00 am Case Study - Translating the corporate strategy into a process excellence roadmap for a plant through advanced data analytics

Tom Van der Straeten - Partner & Senior Management Consultant, Stanwick Management Consultants

·        Context: An organization in the process industry is looking for additional capacity in an international expansion

·        Problem: How do we ensure a cost optimization during a worldwide crisis in an expanding market

·        The study was set up based on a data driven model which simulates several scenarios to come to a balanced CAPEX and OPEX investment plan for the next years



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Tom Van der Straeten

Partner & Senior Management Consultant
Stanwick Management Consultants

11:00 am - 11:30 am Case Study – CRH Process Intelligence Journey

Lafras Moolman - Performance Improvement, CRH
Olav van Haren - Sales Lead, Benelux, Signavio

Tune in and discover how CRH, an international group of diversified building materials business which manufacture and supply a wide range of products for the construction industry, we are able to analyse, for one of the operating companies, using real data-driven insights to identify and to built a series of improvement initiatives and build a compelling business case for it’s Procure-to-Pay process by harnessing the power of Signavio’s Process Intelligence. 

CRH will discuss the project approach, key finding and ultimately the opportunities uncovered through process mining.



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Lafras Moolman

Performance Improvement
CRH

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Olav van Haren

Sales Lead, Benelux
Signavio

11:30 am - 12:30 pm Visit the Virtual Exhibition Hall!

Meet with some of the leading OPEX and Business Transformation solution providers by way of this fun and informative Virtual Exhibition Hall! Solution providers include: business-ready BPM, RPA, Process Mining, AI, Analytics, and so many more technology solutions, not to mention, the best of the consultants and implementation partners.

Conference Track C: OPEX Strategy

12:30 pm - 1:00 pm Case Study – Developing an Internal Consulting Firm to Raise the Bar on Customer Experience

Whether your organisation is facing significant financial or operational challenges, or looking to drive a big step up in performance, a coalition of change agents and leaders, if restricted to your Operational Excellence and Process or transformational professionals community, is likely to turn out unable to move that needle fast enough or far enough. We’ve all heard that roughly only one third of transformations deliver the intended benefits, the most constant and depressing stat in our field!

Matteo Passera - Director, Digital and Business Transformation, Roche

·        The internal approach to customer excellence

·        Truly proactively serve customers by identifying and addressing needs before customers are aware of them

Approaching customer experience in a compliance driven environment with agility

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Matteo Passera

Director, Digital and Business Transformation
Roche

Conference Track D: Process Transformation

12:30 pm - 1:00 pm Case Study – Developing an Error Management System: Continuously Identify and Resolve Business Transformation Setbacks

Tom Petzke - Head of Process Excellence & Continuous Improvement, Amadeus

·        Switch from opinion based improvement to data and evidence based improvements

·        How to implement Lean and Agile to alter the way we address OPEX challenges

·        Adopting the error management system to visualise and measure the progress from continuous improvement 

·        Implementing an error management system to track errors and drive continuous improvement

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Tom Petzke

Head of Process Excellence & Continuous Improvement
Amadeus

1:00 pm - 1:30 pm Case Study – How Dynamic Visual Diagrams Help Drive Agile Product Development

Stefan Weigand - CEO, Act Agile

See how a leading consulting firm for agile product development processes uses dynamic flow charts, swim line diagrams, concept maps and more to not only drive change forward, but also to react quickly to project changes and ensure all stakeholders are ‘in the know.’ Using a visual working environment can simplify workflows, reduce mistakes, ensure transparency and facilitates communication and agility.



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Stefan Weigand

CEO
Act Agile

1:30 pm - 2:00 pm Case Study – Your Processes Are Being Ignored, Aren’t They?

Luke Richardson - Account Executive, Nintex
Kieran Coughlan - Senior Product Evangelist, Nintex

Everybody talks about and wants to achieve Process Excellence. We all know the benefits at being good at what we do; more efficient, better bottom line, happier staff, the list goes on. Yet according to McKinsey & Company a staggering 68% of all enterprise processes remain highly manual. With manual processes come manual workarounds and variations depending on who is executing the work resulting in the corporate process being ignored as people mainly follow their own version. Now what would happen if you put the power to modify and change processes in the hands of your workforce? If they knew they could alter corporate policies to how they actually work do you think they’d be more inclined to keep them up to date and follow them? Join Nintex experts Luke Richardson and Kieran Coughlan as they discuss the benefits of getting people involved in a process culture.



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Luke Richardson

Account Executive
Nintex

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Kieran Coughlan

Senior Product Evangelist
Nintex

2:00 pm - 3:00 pm Visit the Virtual Exhibition Hall!

Meet with some of the leading OPEX and Business Transformation solution providers by way of this fun and informative Virtual Exhibition Hall! Solution providers include: business-ready BPM, RPA, Process Mining, AI, Analytics, and so many more technology solutions, not to mention, the best of the consultants and implementation partners.

3:00 pm - 3:30 pm Case Study – Process Does Not Always Come Before Automation

Rakesh Sangani - Chief Executive Officer, Proservartner

A common held belief is that we must do all of our process re-engineering before we begin with automation. We want to challenge that belief in this session. 



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Rakesh Sangani

Chief Executive Officer
Proservartner

3:30 pm - 4:00 pm Case Study – The Road to Operational Excellence in R&D

Vatsala Sadasivan - Head of Operational Excellence R&D, North America, Sanofi

·        Biopharmaceutical R&D Process

·        Challenges in Applying Operational Excellence in R&D

·        How to develop an Operational Excellence roadmap in R&D

·        Example of case studies

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Vatsala Sadasivan

Head of Operational Excellence R&D, North America
Sanofi

4:00 pm - 5:00 pm Visit the Virtual Exhibition Hall!

Meet with some of the leading OPEX and Business Transformation solution providers by way of this fun and informative Virtual Exhibition Hall! Solution providers include: business-ready BPM, RPA, Process Mining, AI, Analytics, and so many more technology solutions, not to mention, the best of the consultants and implementation partners

5:00 pm - 5:00 pm Close of OPEX Week Europe Conference Day Two – See you tomorrow!