Business Process Improvement – Process Mining Insightsathenahealth
joined athenahealth’s Service Development team 2 years ago, bringing with him
the analytical and process improvement experience from the investment servicing
industry over to the health tech space to aid in the expansion of a new
service. About a year ago, Zachary helped form the Business Process
Improvement team on the Service Integrity side of athena where he’s worked on
implementing process mining to drive value for different areas of the company.
What do you do when friction in your processes prevent your service from scaling? Athenahealth saw early traction for the in-demand services it offers clients, but they also noticed that operating costs and client turnaround times began to rise as their services grew.
With a multitude of datasets and processes--both defined and yet-to-be-defined--athenahealth’s Business Process Improvement team turned to Celonis’ Intelligent Business Cloud to standardize and accelerate performance across several service offerings. In this session Balint and Taylor will share key learnings from their experience implementing process mining to streamline athenahealth’s operations and enhance the customer experience.
Attendees will learn practical takeaways to:
Achieve transparency into the current state of business processes
Identify key areas ripe for automation and process improvement
Take actions to reduce operating costs and improve customer satisfaction
Check out the incredible speaker line-up to see who will be joining Zachary.