Conference Day 1 - 08/27/2019
Tuesday, August 27th, 2019
10:10 AM Keynote: Embracing transformation to deliver OPEX: How the town of Cary is adopting combined strategies to serve its citizens
Unless you’re the town of Cary, few municipalities are known for their seamless interactions with their citizens. Back in 2015, Cary was the same until Nicole Raimundo began digitally transforming the town’s manual labor to maximize efficiency. Over the past 4 years, Nicole has began eliminating more than 100 disparate legacy applications used within the public services, from full trash cans and malfunctioning traffic lights to using Salesforce for internal collaboration, and for tracking and managing public works requests and related work orders. Join Nicole to hear how the municipality is saving time and money through a more technology enabled strategy, and its citizens are benefiting from a more responsive government.