Business Process Improvement - Process Mining Insightsathenahealth
athenahealth’s Marketplace team 4 years ago with a goal of bringing his
background in Systems Engineering to help standardize the partner onboarding
process. Once the organization and process was in place, Corey found a new home
helping form the Business Process Improvement team on the Service Integrity
side of athena. There, the team has started work using Process Mining
Techniques in a few areas of the company.
What do you do when friction in your processes prevent your service from scaling? Athenahealth saw early traction for the in-demand services it offers clients, but they also noticed that operating costs and client turnaround times began to rise as their services grew.
With a multitude of datasets and processes--both defined and yet-to-be-defined--athenahealth’s Business Process Improvement team turned to Celonis’ Intelligent Business Cloud to standardize and accelerate performance across several service offerings. In this session Balint and Taylor will share key learnings from their experience implementing process mining to streamline athenahealth’s operations and enhance the customer experience.
Attendees will learn practical takeaways to:
Achieve transparency into the current state of business processes
Identify key areas ripe for automation and process improvement
Take actions to reduce operating costs and improve customer satisfaction
Check out the incredible speaker line-up to see who will be joining Corey.