Interviews with Industry Leaders

The New Wave of BPM

The New Wave of BPM

Digital technologies are causing a revolution in Business Process Management (BPM), making it a must-consider for any operational excellence professional. BPM is a discipline that helps companies monitor, manage and optimize their process performance through specially designed IT applications.

Experts decipher People vs. Process for business transformation

Experts decipher People vs. Process for business transformation

We spoke to Operational Excellence professionals Dr. Cindy Young, Program Manager at McKean Defense and Mikael Scott, Senior Product Manager at Amazon, to see whether they rely on people or process most to transform their organizations and help reach new levels of customer-centricity.