We spoke with operational excellence professionals Cindy Young, Theater Mission Planning Center (TMPC) Curriculum Developer and Instructor of Leidos and Mikael Scott, Senior Product Manager at Amazon, to see whether they rely more on people or process to transform their organizations and help reach new levels of customer centricity.
Strategy Initiative Leaders - with Amber Brown, MUFG Union Bank N.A and Laurie Brooks, Kellogg Company we look at:
In a time when Leadership is one of the most important aspects of a successful improvement initiative, it’s important to know what it takes to be a good leader. We spoke with two successful leaders from Hertz and Voya Financial to discover:
It’s important to understand what it takes to be a successful leader. So we’ve spoken with two process improvement leaders, Jennifer Hurst, Global Process Excellence Leader at Nielsen and Maddy Del Monte, Former Director of Lean Processes, with years of experience between them, to help you understand what it takes to be a successful leader for your team and for the business.
Robotic Process Automation (RPA) is helping organizations, big and small, to minimize the amount of time they spend on mundane tasks, allowing them to focus their attention on more value adding tasks. Joshua Beaudry, Founding Director of LPSTK Inc. and former Vice President of Process Engineering and Robotics Automation at Bank of America, has begun implementing RPA tools in his own non-profit organization. In this case study we look at how RPA has helped LPSTK Inc. to focus on: