Interviews with Industry Leaders

OPEX Summer | Experts Decipher: People vs. Process

OPEX Summer | Experts Decipher: People vs. Process

We spoke with operational excellence professionals Cindy Young, Theater Mission Planning Center (TMPC) Curriculum Developer and Instructor of Leidos and Mikael Scott, Senior Product Manager at Amazon, to see whether they rely more on people or process to transform their organizations and help reach new levels of customer centricity.

OPEX Summer | Leadership in OPEX: Strategy Initiative Leaders

OPEX Summer | Leadership in OPEX: Strategy Initiative Leaders

Strategy Initiative Leaders - with Amber Brown, MUFG Union Bank N.A and Laurie Brooks, Kellogg Company we look at:

  • Describing their leadership journey and how they achieved their successes
  • The challenges they have faced along the way and how they overcame these
  • The traits a strategic innovative leader must have to succeed
OPEX Summer | Continuous Improvement Leaders

OPEX Summer | Continuous Improvement Leaders

In a time when Leadership is one of the most important aspects of a successful improvement initiative, it’s important to know what it takes to be a good leader. We spoke with two successful leaders from Hertz and Voya Financial to discover:

  • What are the key traits of a successful continuous improvement leader
  • The successes and challenges you will face as a leader
  • Essential advice from one leader to another 
OPEX Summer | Leadership in Operational Excellence

OPEX Summer | Leadership in Operational Excellence

It’s important to understand what it takes to be a successful leader. So we’ve spoken with two process improvement leaders, Jennifer Hurst, Global Process Excellence Leader at Nielsen and Maddy Del Monte, Former Director of Lean Processes, with years of experience between them, to help you understand what it takes to be a successful leader for your team and for the business.


OPEX Summer | Utilizing RPA to Support your Business Mission

OPEX Summer | Utilizing RPA to Support your Business Mission

Robotic Process Automation (RPA) is helping organizations, big and small, to minimize the amount of time they spend on mundane tasks, allowing them to focus their attention on more value adding tasks. Joshua Beaudry, Founding Director of LPSTK Inc. and former Vice President of Process Engineering and Robotics Automation at Bank of America, has begun implementing RPA tools in his own non-profit organization. In this case study we look at how RPA has helped LPSTK Inc. to focus on:

  • the mission of their organization
  • and to help day to day business run efficiently,
  • as well as looking at how other small organizations can make the leap and begin their own RPA journey to help them fully achieve operational excellence.