An interview with Nathan Hillman, Head of Performance and Transformation about how Ericsson are transforming their operations to position themselves as customer obsessed.
Nathan is responsible for driving continuous improvement within Ericcson’s management system to satisfy the quality their customers demand.
Hear from multiple OPEX experts as they delve into the conversation of what is the future of Lean and how has the idea and practice changed.
Ahead of the Design thinking Workshop Day at OPEX Summer, we spoke with Karen Tilstra and Richard Paul of the Florida Hospital Innovation Lab to discuss the importance of design thinking in the 21st century. Giving us an insight into the success of their Innovation Lab, discover how design thinking can transform the basis of your business with two thought leaders who are moving ahead of the innovation game.
The 2019 OPEX Summer: Business Transformation Leaders Summit Event Guide is packed with all news and information for the summit! With all of our Interactive Discussion Groups, keynotes and Case Studies, the Event Guide is your go-to pack for the event!
- New Speakers
- New Themes
- Track Sessions
- Our 10 Workshops
- The all important timing for the drinks reception!
- and much more...
If your business is surrounded by hostile enemies, think about Walmart: making changes in such a large organization is difficult, and competitors are keen to get a slice of the action, whether that’s through competing on price or convenience. Is the traditional supermarket struggling to keep up?
Chris Glover, Vice President Supply Chain Performance, Walmart NA, talks about changing customer behaviour, external threats and how operational excellence is rising to the challenges. We look key aspects of customer psychology, the risks of failure, and how attitude and culture really do make a difference to the success of a business.
In this article, we speak with Matthew Morgan to discuss how organizations can ensure they are implement Business Process Management (BPM) effectively within their business. Matthew shares his insight into the importance of designing organizations to be centred on the function, as well as taking time to plan and define what you want the function to achieve. But above all, utilizing BPM comes with recruiting the right people for the job. Read on to discover:
- What BPM can do for your business
- The steps you should take to ensure you’re creating a tailored BPM strategy
- As well as ensuring how to recruit the right people for your BPM project.
Find out how you can benefit from attending OPEX Summer Week Business Transformation & Leaders Summit.
Download the business case today