Case Studies

Putting the customer at the heart of your OPEX journey - an interview with Nicole Raimundo, CIO

Putting the customer at the heart of your OPEX journey - an interview with Nicole Raimundo, CIO

The Town of Cary has been completely transformed. It has become more efficient and effective than ever before - thanks to a new customer-centric strategy focusing solely on the needs ot the citizens.

We spoke with Nicole Raimundo, the Chief Information Office for the Town of Cary and orchestrator of change to discuss in more detail...


OPEX Summer | Leadership in Operational Excellence

OPEX Summer | Leadership in Operational Excellence

Leadership in Operational Excellence – Process Improvement Leaders: With Jennifer Hurst and Maddy Del Monte

It’s important to understand what it takes to be a successful leader. So we’ve spoken with two process improvement leaders, with years of experience between them, to help you understand what it takes to be a successful leader for your team and for the business.


Utilizing RPA to Support your Business Mission

Utilizing RPA to Support your Business Mission

In this exclusive interview, we spoke with Joshua Beaudry the Founding Director of LPSTK, a non-profit organization and former VP of Process Engineering and RPA at the Bank of America. Joshua shares with us how RPA can help to transform start-ups and non-profits in comparison to larger, legacy organizations as well as sharing LPSTK’s business mission.

OPEX Summer | The Path to Process Excellence is Leadership

OPEX Summer | The Path to Process Excellence is Leadership

Emerging technology trends such as data analytics and RPA, amidst increasing business demands to be faster and more efficient to compete in the ever-evolving marketplace requires a new host of skills from today’s leaders.

But what does it take to lead in this new environment? Four experts explain the key leadership principles behind improved performance in today’s digital workforce.