Case Studies

OPEX Summer | Putting the Customer at the Heart of your OPEX Journey

OPEX Summer | Putting the Customer at the Heart of your OPEX Journey

The Town of Cary has been completely transformed – thanks to a new Customer-Centric strategy that is solely focused on the needs of citizens. CIO, Nicole Raimundo orchestrated this change for the Town of Cary – read this interview to discover what businesses and municipalities alike can learn from her experience.

Read more to discover how to overcome cultural problems and legacy systems to ensure you’re putting the customer at the heart of your operational excellence strategy.