Featured Interviews, Articles and more

OPEX Summer | Empowering Gen Z to Transform your business

OPEX Summer | Empowering Gen Z to Transform your business

Generation Z, born from the mid 1990s, are bringing completely new challenges to legacy and start-up businesses alike. Instead of being thrown off by the energy of this new generation, William Begeny, the current Senior Vice President of Digital Transformation at Edelman, believes that empowering this generation could completely transform your business.

OPEX Summer | Leadership in OPEX: Strategy Initiative Leaders

OPEX Summer | Leadership in OPEX: Strategy Initiative Leaders

Strategy Initiative Leaders - with Amber Brown, MUFG Union Bank N.A and Laurie Brooks, Kellogg Company we look at:

  • Describing their leadership journey and how they achieved their successes
  • The challenges they have faced along the way and how they overcame these
  • The traits a strategic innovative leader must have to succeed
OPEX Summer | Lean Interview - Has Lean Had it's Day?

OPEX Summer | Lean Interview - Has Lean Had it's Day?

Lean has been a core part of Process Excellence for years and has been the plank of many a successful career: think of all those Black Belt and Master Black Belt courses on offer at business schools, not to mention adorning the profiles of members on LinkedIn. So we asked some of the leading lights of PEX - many of them deeply embedded in the world of Lean Six Sigma - a provocative question: has Lean had its day? 

Hear from multiple OPEX experts as they delve into the conversation of what is the future of Lean and how has the idea and practice changed. 

OPEX Summer | Continuous Improvement Leaders

OPEX Summer | Continuous Improvement Leaders

In a time when Leadership is one of the most important aspects of a successful improvement initiative, it’s important to know what it takes to be a good leader. We spoke with two successful leaders from Hertz and Voya Financial to discover:

  • What are the key traits of a successful continuous improvement leader
  • The successes and challenges you will face as a leader
  • Essential advice from one leader to another 
OPEX Summer | Uncovering Possibilities with Design Thinking

OPEX Summer | Uncovering Possibilities with Design Thinking

Ahead of the Design thinking Workshop Day at OPEX Summer, we spoke with Karen Tilstra and Richard Paul of the Florida Hospital Innovation Lab to discuss the importance of design thinking in the 21st century. Giving us an insight into the success of their Innovation Lab, discover how design thinking can transform the basis of your business with two thought leaders who are moving ahead of the innovation game.

Change Fatigue, Your Guide To Recovery

Change Fatigue, Your Guide To Recovery

Too many changes can leave anyone feeling demoralized, unmotivated and stressed – change fatigue, in other words. We asked some leading names from the OPEX world for their opinion on how change fatigue happens, how you can identify it early, and what steps you can take to manage it.



OPEX Summer 2019 | Sample Delegate List of Attendees

OPEX Summer 2019 | Sample Delegate List of Attendees

Who attended the show in 2019? Download the Sample Delegate List to explore who you could be networking with

The Ultimate Guide to Leadership in Operational Excellence

The Ultimate Guide to Leadership in Operational Excellence

We, OPEX Summer, spoke to a number of Operational Excellence leaders to learn about just what it takes to be a successful leader in a varied environment. Six of the top leaders from such companies as: Nielsen, Hertz, MUFG Union Bank N.A, Kellogg Company and Voya Financial have shared with us their successes and challenges as well as the best advice they have received in order to put together the Ultimate Guide to Leadership in Operational Excellence.

OPEX Summer Benchmarking Report | Developing trends in OPEX: challenges, strategies and outcomes

OPEX Summer Benchmarking Report | Developing trends in OPEX: challenges, strategies and outcomes

Do you want to know the biggest challenges to businesses this year? Or how businesses are responding to digital transformation? Which strategies are proving successful – and which are a waste of time and money? 

We have compared the results of last the 2018 People v Process report for OPEX Summer and found that; since last year, the pain points have changed, RPA has come of age and management are embracing digital transformation.  

OPEX Summer Leaders Benchmarking Report contains key insights on the trends that are shaping the business landscape today and in the coming months – and it’s FREE to download.  


OPEX Summer | Putting the Customer at the Heart of your OPEX Journey

OPEX Summer | Putting the Customer at the Heart of your OPEX Journey

The Town of Cary has been completely transformed – thanks to a new Customer-Centric strategy that is solely focused on the needs of citizens. CIO, Nicole Raimundo orchestrated this change for the Town of Cary – read this interview to discover what businesses and municipalities alike can learn from her experience.

Read more to discover how to overcome cultural problems and legacy systems to ensure you’re putting the customer at the heart of your operational excellence strategy.


OPEX Summer | When PEX met… Walmart's Vice President Supply Chain Performance

OPEX Summer | When PEX met… Walmart's Vice President Supply Chain Performance

If your business is surrounded by hostile enemies, think about Walmart: making changes in such a large organization is difficult, and competitors are keen to get a slice of the action, whether that’s through competing on  price or convenience. Is the traditional supermarket struggling to keep up?

Chris Glover, Vice President Supply Chain Performance, Walmart NA, talks about changing customer behavior, external threats and how operational excellence is rising to the challenges. We look key aspects of customer psychology, the risks of failure, and how attitude and culture really do make a difference to the success of a business. 


OPEX Summer | Leadership in Operational Excellence

OPEX Summer | Leadership in Operational Excellence

It’s important to understand what it takes to be a successful leader. So we’ve spoken with two process improvement leaders, Jennifer Hurst, Global Process Excellence Leader at Nielsen and Maddy Del Monte, Former Director of Lean Processes, with years of experience between them, to help you understand what it takes to be a successful leader for your team and for the business.


OPEX Summer | Creating the Ideal BPM Focused Organization

OPEX Summer | Creating the Ideal BPM Focused Organization

In this article, we speak with Matthew Morgan to discuss how organizations can ensure they are implement Business Process Management (BPM) effectively within their business. Matthew shares his insight into the importance of designing organizations to be centered on the function, as well as taking time to plan and define what you want the function to achieve. But above all, utilizing BPM comes with recruiting the right people for the job. Read on to discover: 

  •          What BPM can do for your business
  •          The steps you should take to ensure you’re creating a tailored BPM strategy
  •         As well as ensuring how to recruit the right people for your BPM project.
OPEX Summer | Utilizing RPA to Support your Business Mission

OPEX Summer | Utilizing RPA to Support your Business Mission

Robotic Process Automation (RPA) is helping organizations, big and small, to minimize the amount of time they spend on mundane tasks, allowing them to focus their attention on more value adding tasks. Joshua Beaudry, Founding Director of LPSTK Inc. and former Vice President of Process Engineering and Robotics Automation at Bank of America, has begun implementing RPA tools in his own non-profit organization. In this case study we look at how RPA has helped LPSTK Inc. to focus on:

  • the mission of their organization
  • and to help day to day business run efficiently,
  • as well as looking at how other small organizations can make the leap and begin their own RPA journey to help them fully achieve operational excellence.