Generation Z, born from the mid 1990s, are bringing completely new challenges to legacy and start-up businesses alike. Instead of being thrown off by the energy of this new generation, William Edelman, the current Senior Vice President of Digital Transformation at Edelman, believes that empowering this generation could completely transform your business.
An interview with Nathan Hillman, Head of Performance and Transformation about how Ericsson are transforming their operations to position themselves as customer obsessed.
Nathan is responsible for driving continuous improvement within Ericcson’s management system to satisfy the quality their customers demand.
Hear from multiple OPEX experts as they delve into the conversation of what is the future of Lean and how has the idea and practice changed.
Ahead of the Design thinking Workshop Day at OPEX Summer, we spoke with Karen Tilstra and Richard Paul of the Florida Hospital Innovation Lab to discuss the importance of design thinking in the 21st century. Giving us an insight into the success of their Innovation Lab, discover how design thinking can transform the basis of your business with two thought leaders who are moving ahead of the innovation game.
Download the sample attendee list for this years' OPEX Summer to see who you could be networking with. Check back often as the list continues to grow everyday!
In the business process management landscape, the saying “garbage in, garbage out” is as true today as ever. With the preponderance of data flowing through large organizations, the challenges of using that data in a productive way have only increased. And the more ways a business serves its customers (ecommerce, brick and mortar, apps, direct mail, etc.), the harder this challenge becomes.
There’s been a lot of talk recently about GDPR. It’s all over the Internet, and is popping up in stories on TV and on NPR. Unfortunately, much of the info to-date seems to take a bit of a scare tactic approach, focusing on how much non-compliance may cost you.
kintone, a leading cloud-based “no-code” custom-build business applications platform, will be exhibiting and speaking at the 18th Annual OPEX Week: Business Transformation Summit 2017, held 23 - 27 January 2017, in Orlando, Florida
Marvin Raymundo, SVP, Operational Excellence and Enterprise Program Management Operations, Banc of California, speaks to Andrea Charles from the PEX Network about 2017's operational challenges and moving operational excellence from being simply project-driven into a journey of continuous improvement.
Ian Gotts, Founder & CEO of Elements.cloud speaks exclusively to the PEX Network, about optimizing the customer experience through operational excellence and the essential points to consider when changing your culture and processes to achieve customer centricity.