San Diego, California | August 24 - 26, 2020

Media Centre Downloads | OpEx Conference 2019

OpEx Conference 2019 | Full Event Guide & Agenda

The 2019 OPEX Summer: Business Transformation Leaders Summit Event Guide is packed with all news and information for the summit! With all of our Interactive Discussion Groups, keynotes and Case Studies, the Event Guide is your go-to pack for the event! Discover: New Speakers 

Featured Download

OPEX Summer Post Show Report 2019

If you were fortunate enough to attend OPEX Summer: Business Transformation Leaders Summit 2019 then you wouldn't be surprised to hear that the event was a great success! However if you couldn't attend, discover what happened over the course of four days in San Diego with our Post Show Report and ...

Leadership in OPEX: Strategy Initiative Leaders at OPEX Summer

Strategy Initiative Leaders - with Amber Brown, MUFG Union Bank N.A and Laurie Brooks, Kellogg Company we look at:Describing their leadership journey and how they achieved their successesThe challenges they have faced along the way and how they overcame these ...

Continuous Improvement Leaders | An interview with Jim Hinderks, Hertz and Ewan Goddard, Voya Financial

In a time when Leadership is one of the most important aspects of a successful improvement initiative, it’s important to know what it takes to be a good leader. We spoke with two successful leaders from Hertz and Voya Financial to discover:What are the key traits of a successful conti ...

Change Fatigue, Your Guide To Recovery

Too many changes can leave anyone feeling demoralized, unmotivated and stressed – change fatigue, in other words. We asked some leading names from the OPEX world for their opinion on how change fatigue happens, how you can identify it early, and what steps you can take to manage it.

OPEX Summer 2019 | Sample Delegate List of Attendees

Want to see who you would be networking with at this years' OPEX Summer? Download the 2019 Sample Attendee list to see

The Ultimate Guide to Leadership in Operational Excellence

We, OPEX Summer, spoke to a number of Operational Excellence leaders to learn about just what it takes to be a successful leader in a varied environment. Six of the top leaders from such companies as: ...

OPEX Summer | Benchmarking Report 2019 | Developing Trends

Do you want to know the biggest challenges to businesses this year? Or how businesses are responding to digital transformation? Which strategies are proving successful – and which are a waste of time and money? We have compared the results of last the 2018 People v Process report for OPEX ...

Putting the customer at the heart of your OPEX journey - an interview with Nicole Raimundo, CIO

The Town of Cary has been completely transformed. It has become more efficient and effective than ever before - thanks to a new customer-centric strategy focusing solely on the needs ot the citizens.We spoke with Nicole Raimundo, the Chief Information Office for the Town of Cary and orches ...

An interview with Chris Glover from Walmart

If your business is surrounded by hostile enemies, think about Walmart: making changes in such a large organization is difficult, and competitors are keen to get a slice of the action, whether that’s through competing on  price or convenience. Is the traditional supermarket struggling to keep up? ...

OPEX Summer | Leadership in Operational Excellence

Leadership in Operational Excellence – Process Improvement Leaders: With Jennifer Hurst and Maddy Del MonteIt’s important to understand what it takes to be a successful leader. So we’ve spoken with two process improvement leaders, with years of experience between them, to help you understa ...

Creating the Ideal BPM Focused Organization

In this article, we speak with Matthew Morgan to discuss how organizations can ensure they are implement Business Process Management (BPM) effectively within their business. Matthew shares his insight into t ...

Utilizing RPA to Support your Business Mission

In this exclusive interview, we spoke with Joshua Beaudry the Founding Director of LPSTK, a non-profit organization and former VP of Process Engineering and RPA at the Bank of America. Joshua shares with us how RPA can help to transform start-ups and non-profits in comparison to larger, legacy or ...

Experts decipher People vs. Process in OPEX | Summer

We spoke to Operational Excellence professionals Dr. Cindy Young, Program Manager at McKean Defense and Mikael Scott, Senior Product Manager at Amazon, to see whether they rely on people or process most to transform their organizations and help reach new levels of customer-centricity.

OPEX Summer 2018 | Sample Delegate List of Attendees

Download for a snapshot of logos and job titles attending OPEX Summer Leaders Summit

OPEX Excellence 10 vital skills to help your team

10 Leadership skills to master to acheive process excellence.Delivering a customer-centric operating model and end-to-end process improvement is increasingly important in today's increasingly digitally led environment.Sonner or later your team will need to be ready to compete.

OPEX Summer | The Path to Process Excellence is Leadership

Emerging technology trends such as data analytics and RPA, amidst increasing business demands to be faster and more efficient to compete in the ever-evolving marketplace requires a new host of skills from today’s leaders.But what does it take to lead in this new environment? Four experts e ...

Additional Content Download

Empowering Gen Z to transform your business with William Begeny, Executive Vice President of Digital Transformaiton at Edelman

Generation Z, born from the mid 1990s, are bringing completely new challenges to legacy and start-up businesses alike. Instead of being thrown off by the energy of this new generation, William Edelman, the current Senior Vice President of Digital Transformation at Edelman, believes that empowering this generation could completely transform...

Becoming Customer Obsessed an interview with OPEX Summer

An interview with Nathan Hillman, Head of Performance and Transformation about how Ericsson are transforming their operations to position themselves as customer obsessed.Nathan is responsible for driving continuous improvement within Ericcson’s management system to satisfy the quality their customers demand.

OPEX Summer | Lean Interview - Has Lean Had it's Day?

Hear from multiple OPEX experts as they delve into the conversation of what is the future of Lean and how has the idea and practice changed. 

OPEX Summer | Uncovering possibilities with Design Thinking

Ahead of the Design thinking Workshop Day at OPEX Summer, we spoke with Karen Tilstra and Richard Paul of the Florida Hospital Innovation Lab to discuss the importance of design thinking in the 21st century. Giving us an insight into the success of their Innovation Lab, discover how design thinking...

OPEX Summer | Why Bad Process Leads to Bad Results

In the business process management landscape, the saying “garbage in, garbage out” is as true today as ever. With the preponderance of data flowing through large organizations, the challenges of using that data in a productive way have only increased. And the more ways a business serves its customers (ecommerce,...