San Diego, California | August 24 - 26, 2020

Pre-Conference Workshop Day - 08/26/2019

7:30 am - 8:00 am Registration & Welcome Refreshments

Innovation Trends Focused Workshops

8:00 am - 9:30 am Workshop A: A practical approach to business transformation: From innovation lab to enterprise-wide integration – a guide to harnessing the power of process improvement
Francisco Giron - Chief Operation Officer, Jonathan Engineered Solutions
Innovation labs, agile at scale and lean management - how do all of those change frameworks compliment each other? In today’s fast-paced environment, it is required to identify how they can exist within the same ecosystem within the same company.
  • The importance of enterprise-wide alignment within your transformation strategy
  • Maximize customer value while minimizing waste through process mapping and continuous improvement
  • How to develop your specific process with an emphasis on leveraging low code robotics

Francisco Giron

Chief Operation Officer
Jonathan Engineered Solutions

Continuous Improvement Focused Workshops

8:00 am - 9:30 am Workshop B: Creating a truly sustainable CI culture: avoid failing in the long term through the pitfalls of implementation and execution
Ewan Goddard - Assistant Vice President, Continuous Improvement Change Leader, Voya Financial
Rarely has an effective continuous improvement culture been easy to establish. Executing a series of process improvement projects is just the first step in designing a CI culture, as it requires more to sustain and generate tangible opportunities. This workshop will give you the opportunity to:
  • Understand the fundamentals of Kaizen and its importance as a central aspect within a LEAN infrastructure
  • Instill a culture of engagement to support continuous improvement strategies and innovation
  • Develop an understanding of enterprise architecture to enable seamless implementation plans

Ewan Goddard

Assistant Vice President, Continuous Improvement Change Leader
Voya Financial

9:30 am - 10:00 am Coffee Break

Innovation Trends Focused Workshops

10:00 am - 11:30 am Workshop C: Utilize process mining to drive digital transformation
Lars Reinkemeyer Dr. - Global Process Mining Lead, Siemens
Learn how to use Process Mining to analyse, monitor and improve your business processes. Identify and exploit opportunities for automation and digitisation. Join the workshop to learn with real use cases more about:
  • How to achieve transparency with Process Mining
  • Turning process insights into valuable actions
  • Driving digitisation e.g. with RPA

Lars Reinkemeyer Dr.

Global Process Mining Lead

Continuous Improvement Focused Workshops

10:00 am - 11:30 am Workshop D: Advanced analytics delivering BPM success
There is a significant opportunity in big data collected to drive process and customer insight to drive business
Join this workshop to find out how this can be done.
  • Establish a framework to combine advanced analytics with BPM to drive OPEX
  • Leveraging analytics and metrics to drive process insights and identify improvement opportunities
  • Standardization and process centralization to drive efficient activity

11:30 am - 12:00 pm Break

Innovation Trends Focused Workshops

12:00 pm - 1:30 pm Workshop E: Uncover how to implement a value-added Centre of Excellence for Automation
Anish Sharan - Director of Business Improvement, CME Group
The process world has been radically transformed by RPA. With extraordinary speed, organizations are launching
themselves into the digital world with increased efficiency, bought time, and enabled innovative opportunities.
Establishing a Centre of Excellence has risen in importance as the need to redistribute accumulated knowledge and
resources across future deployments is vital to ensuring successful implementation across the organization.
  • Achieving pilot to scale-up: Our implementation strategy, and process re-engineering
  • Partnership with IT and how to overcome technical challenges
  • Long term roadmap of Automation: more than just cost savings
  • Change Management, Communication and Training

Anish Sharan

Director of Business Improvement
CME Group

Continuous Improvement Focused Workshops

12:00 pm - 12:30 pm Workshop F: Surviving disruption and thriving under pressure: Take an end-to-end view of your value stream to define your OPEX Roadmap
Bao Do - Business Architect, Wells Fargo
  • Move away from only leading point or local improvements towards a larger scale approach, end-to-end value
  • Plan and align your initiatives to the business goals and imperatives
  • Drive a sense of purpose and a common thread in your improvement efforts
  • Learn to expand your transformation focus enterprise-wide through collaboration – driving new opportunities within the business, and piloting new initiatives to determine eligibility

Bao Do

Business Architect
Wells Fargo

1:30 pm - 2:30 pm Lunch

Continuous Improvement Focused Workshops

2:30 pm - 4:00 pm Workshop H: Establish a structured cycle of improvement during your transformation initiatives
Peg Pennington - President, MoreSteam
  • Create a framework for organizational thinking and the path of thinking – drawing on what perfection looks like
  • How can you train your workforce for OPEX? Critical factors for developing technical skills across the organization
  • Understand and evaluate formal problem solving; transparent obstacles to problems and challenges
  • Incorporating learner, coaching and leadership activities as a critical success factor to OPEX success
  • Discussing the role of technology as a tool assisting, not replacing, human involvement, and the application of design tools to optimize the program output

Peg Pennington


4:00 pm - 4:30 pm Afternoon Break

Innovation Trends Focused Workshops

4:30 pm - 6:00 pm Workshop I: Techniques to Create a Culture of Innovation
Therese Steiner - Director, Operational Effectiveness, Lexis Nexis
It can be challenging to drive innovation with an experienced tenured staff. How do you balance best practices and institutional experience with fresh thinking and innovation? In this interactive workshop, you’ll participate in a series of activities leveraging Innovation Games and Lean techniques to discover practical techniques to generate innovative thinking in your workplace.
  • Structured approach to innovation that helps to breakdown interpersonal barriers
  • Practical techniques that can be easily adapted into your workplace
  • Insight toward achieving a balance between foundational best practices and future operational excellence

Therese Steiner

Director, Operational Effectiveness
Lexis Nexis

6:00 pm - 6:00 pm End of Day