August 26 - 29, 2019 | San Diego

Conference Day 2

8:00 am - 8:30 am Get your morning coffee and refreshments to help you start the day!

8:30 am - 8:40 am Chair's Welcome Address

8:40 am - 9:05 am Keynote: Avoid misdirection and overcome challenges of finding the next opportunity for your business transformation

  • Create an efficient and sustainable model to prioritize transformation efforts enterprise-wide
  • Have full visibility into the scope/breadth of your development roadmap; see it through to the end and beyond
  • Understand why and how teams can fail, and the importance of keeping people motivated.

9:05 am - 9:30 am Keynote: Impacting tomorrow’s workforce: Gen Z will transform your organization

William Begeny - Senior Vice President, Digital Transformation, Edelman
It’s simply not responsible for the modern organization to overlook Gen Z. By 2020, just a year from now, roughly 20% of the workforce will be made up of Gen Z. While millennials forged a path for the adaptation of technology, Gen Z grew up alongside technology. Millennials worked with organizations to adopt new technologies, test and learn systems and introduce digital ways of working. Gen Z, on the other hand, expects organizations to have this all figured out. They expect technologies that will motivate them, recognize their achievements and allow them to do their jobs seamlessly.
They don’t know a time when information wasn’t readily at their fingertips. This changes how they work, what they value in an organization and how they imagine their careers.
This session will explore how:.
  • Businesses can better empower and enable Gen Z to drive overall business improvement and growth
  • Encourage innovative approaches to problems, and challenge the organization to act more accountable
  • Bring new challenges and opportunities to the workforce through Gen Z’s entrepreneurial spirit.
img

William Begeny

Senior Vice President, Digital Transformation
Edelman

9:30 am - 10:00 am Keynote Panel: Operational intelligence in the digital age: what it takes to ensure a sustainable OPEX program

Maddy Ambery - Director, Lean Enterprises, Dun & Bradstreet
Franklin Davis - Principal Operational Excellence Leader, Genentech
  • The importance of aligning cross-company initiatives to form a cohesive approach
  • Discover the nuances of prescriptive and preventative strategies
  • Establish clear consistent strategies for tech-enabled OPEX to ensure sustained improvements.

Maddy Ambery

Director, Lean Enterprises
Dun & Bradstreet

img

Franklin Davis

Principal Operational Excellence Leader
Genentech

10:00 am - 10:25 am Keynote: Enhancing your OPEX strategy through disruptive technologies

Technologies are steadily increasing their march of creation; developed so quickly we have yet the capability to adopt them as fast. Some of these emerging technologies will be the “next big thing”, disrupting the business or social landscape, transforming the way businesses function and interact. Discover which disruptive technologies are driving the current digital revolution, and how these key trends are shaping our business world.

10:25 am - 10:55 am Grab a top up on your coffee

Track D: Leading Transformation

10:55 am - 11:25 am Avoid collapsing your supply chain during transformation through agile methodologies
Cora Creed - Vice President, Strategic Program Office, Universal Music Group
  • Drive data migration to boost a sustainable transformation in an increasingly fast paced environment
  • Keeping up with the speed of change by combining lean, automation and design thinking for exponential improvement
  • Mitigate risk through agile driven digital transformation
img

Cora Creed

Vice President, Strategic Program Office
Universal Music Group

Track D: Leading Transformation

11:25 am - 11:30 am 5 minute change over

Track D: Leading Transformation

11:30 am - 12:00 pm Adapt your operating model to support a lateral deployment of your processes
Sriram Govindarajulu - Director, Continuous Improvement, Intermountain Healthcare
  • An evaluation of the 7 key systems, starting from strategy to daily management
  • Enable agility and speed through a foundation of best practice integration
  • How to encourage a best improvement culture through process improvement and problem solving

Sriram Govindarajulu

Director, Continuous Improvement
Intermountain Healthcare

Track D: Leading Transformation

12:00 pm - 12:05 pm 5 minute change over

Track D: Leading Transformation

12:05 pm - 12:35 pm Stay innovative by diversifying your business model with design thinking
  • Digitally transforming your architecture to generate growth
  • Integrating enterprise ethos to your digital strategy
  • Creating digital solutions to improve mobility

Track E: Employee Empowerment to Deliver OPEX

10:55 am - 11:25 am Utilize traditional methodologies to drive empowerment and strategic objectives within your organization
Yamir Lopez - Director, Operational Excellence, Strategic Planning & PMO, Novartis
img

Yamir Lopez

Director, Operational Excellence, Strategic Planning & PMO
Novartis

Track E: Employee Empowerment to Deliver OPEX

11:25 am - 11:30 am 5 minute change over

Track E: Employee Empowerment to Deliver OPEX

11:30 am - 12:00 pm Overcoming stagnancy: How “best practices” can hinder employee innovation
Therese Steiner - Director, Operational Effectiveness, Lexis Nexis
  • Identify the limitations of structuring “best practices” to potential improvement
  • Understand the effect on prospective growth and innovation
  • Achieve a balance between corporate foundations, and operational excellence in order to achieve new areas of development
  • Dichotomy of preserving some best practices and bringing change
  • Innovation game to engage your employees to drive change
img

Therese Steiner

Director, Operational Effectiveness
Lexis Nexis

Track E: Employee Empowerment to Deliver OPEX

12:00 pm - 12:05 pm 5 minute change over

Track E: Employee Empowerment to Deliver OPEX

12:05 pm - 12:35 pm Getting the People Right for BPM
Matthew Morgan - Chief Operating Officer, Executive Vice President, Savills Studley
In order for BPM programs to be effective, it requires a wide range of roles and capabilities. This session explores how to:
  • Plan for a BPM organization
  • Connect and engage BPM talent - establish a framework to obtain and retain talent
  • Apply concepts drive change through BPM
  • Establish the right metrics to assess performance
img

Matthew Morgan

Chief Operating Officer, Executive Vice President
Savills Studley

Track F: Leadership and Culture In Transforming Your Business

10:55 am - 11:25 am How to ensure your organization’s readiness for transformation by building a solid cultural foundation
Ewerton Pavan - Head of Nestle Continuous Excellence, Nestle Waters
Steve Waszak - Vice President, Operational Excellence, Greene Group Industries
  • Lessons learned in aligning a legacy culture with your transformation initiatives
  • Gain associate engagement through integrated organizational alignment
  • Understand the importance of governance to empower decision-making
  • Assist integration with an agile mind-set culture for continuous improvement
img

Ewerton Pavan

Head of Nestle Continuous Excellence
Nestle Waters

img

Steve Waszak

Vice President, Operational Excellence
Greene Group Industries

Track F: Leadership and Culture In Transforming Your Business

11:25 am - 11:30 am 5 minute change over

Track F: Leadership and Culture In Transforming Your Business

11:30 am - 12:00 pm From adopting new ways of thinking to institutionalizing new ways of working
Jason Chase - Head of Lean Management, T. Rowe Price
  • Managing constraints to drive innovation & creativity
  • Implementing an inclusive management system that incorporates continuous improvement
  • Motivating colleagues and increasing associate engagement by invoking esprit de corps
  • Making senior leadership visible and accountable
img

Jason Chase

Head of Lean Management
T. Rowe Price

Track F: Leadership and Culture In Transforming Your Business

12:00 pm - 12:05 pm 5 minute change over

Track F: Leadership and Culture In Transforming Your Business

12:05 pm - 12:35 pm Drive sustainable change in your organization by leveraging learning and development
Jennifer Hurst - Global Performance Excellence Leader, Nielsen
  • Demonstrate ROI – measure performance in alignment with business goals
  • Shape a problem solving culture to avoid transformation setbacks
  • Create a balance between the structured strategies needed to transform a large business and the agility needed for a rapidly transforming digital world
img

Jennifer Hurst

Global Performance Excellence Leader
Nielsen

12:35 pm - 1:35 pm Lunch & Networking

Lunch & networking for all attendees. Join us for lunch in the exhibition hall and partake in competitions, games and fun – a chance to win great prizes!

Technology

IDG K

1:35 pm - 2:20 pm Achieve end-to-end global supply chain excellence by combining lean and innovation
  • Define and action end-to-end process transformation
  • Embed process innovation and design thinking in lean transformation approach
  • Evaluate and implement automation to enhance process capabilities

IDG L

1:35 pm - 2:20 pm Establish the groundwork for your digitalization program
Daniel Lee - Head of Process Engineering - Google Express, Google
  • Avoid change fatigue by managing the myriad of different technologies and methodologies
  • Understand best practices and gather lessons learned
  • Allocation of resources, and prioritization
img

Daniel Lee

Head of Process Engineering - Google Express
Google

IDG M

1:35 pm - 2:20 pm Business Intelligence and process automation accelerating business transformation
  • Develop a Business Intelligence strategy for your transformation
  • Adopt a data first mindset for better decision making
  • How intelligent analytics and RPA work hand in hand to deliver business results

People

IDG N

1:35 pm - 2:20 pm Leverage the DNA of the organization to drive collaboration between operations and IT
Nish Gupta - Chief Information Officer, Elkay Plastics
  • Get operations and IT to think differently about their partnership through common ground
  • Understand the roles of governance with respect to process improvement and automation
  • Establish a framework for collaboration to enable successful implementation

Nish Gupta

Chief Information Officer
Elkay Plastics

IDG O

1:35 pm - 2:20 pm Explore change management approaches to embrace a digital future
Michael Meyer - Vice President, Customer Experience and Operational Excellence, Greater New York Insurance Companies
  • Identify process of implementation - transitioning from a heavier to a lighter footprint
  • Explore incentives to get users on board, across different generations
  • How to maintain sustainable adoption and integration
img

Michael Meyer

Vice President, Customer Experience and Operational Excellence
Greater New York Insurance Companies

IDG P

1:35 pm - 2:20 pm Building distinctive capabilities: Bridging the gap between strategy and implementation
Laurie Brooks - IT Business Process Architecture, Sr. Principal, Kellogg Company
  • Understand which capabilities are strategic for an effective implementation
  • Establish new ways of thinking to enable distinctive positioning in capability building
  • Push your business to new levels of performance through integrative exercise
img

Laurie Brooks

IT Business Process Architecture, Sr. Principal
Kellogg Company

Process

IDG Q

1:35 pm - 2:20 pm Enhance your OPEX strategy development through enterprise strategic alignment
Jean Hammelev - Vice President, Operational Excellence, Sonora Quest Laboratories
  • Trying to stay focused on the vital few, prioritizing
  • Improving value added processes to remain financially viable
  • Aligning enterprise objectives to move forward in the digital age by focusing on customer centricity
img

Jean Hammelev

Vice President, Operational Excellence
Sonora Quest Laboratories

IDG R

1:35 pm - 2:20 pm Develop an evolutionary operational excellence strategy to avoid stagnant growth
Pranay Butala - Vice President Business Transformation Strategy and Execution, Reed Group
  • Develop your journey map: understanding the evolution of the value chain
  • How to model networks for continuous improvement
  • Where to go when the value chain has exploded beyond the organization
img

Pranay Butala

Vice President Business Transformation Strategy and Execution
Reed Group

IDG S

1:35 pm - 2:20 pm Overcome the challenges of establishing an agile framework in a legacy company
Kristine Jarema - Director, Global Project Excellence, Colorcon
  • Address the pain points and frustrations when evolving old methodologies
  • Lessons learned from driving interoperability of old and new processes
  • Be able to prepare a legacy culture for an agile business model
img

Kristine Jarema

Director, Global Project Excellence
Colorcon

IDG T

1:35 pm - 2:20 pm DDFP (Developing Defect Free Processes)
Jason Hogeboom - Continuous Improvement and OPEX consultant, Ultragenyx Pharmaceuticals
A specialized type of a lean Kaizen, which can yield great results. Learn how to:
  • Establish consistency, reduce errors, and increase quality in problematic process steps
  • Engage your employees in OPEX
  • Transform frontline workers into SMEs
img

Jason Hogeboom

Continuous Improvement and OPEX consultant
Ultragenyx Pharmaceuticals

In this plenary panel discussion, our industry thought leaders gather to finalize OPEX Summer’s agenda and provide us with some food for thought on the changing landscape of how we do business, and what that might mean for future operations.
  • Future of people: change the way you change
  • Future of business processes: Develop end-to-end process-led and agile organizations
  • Future of technology: reality vs. fairy-tale
  • Is there an end game for business transformation
img

Matthew Morgan

Chief Operating Officer, Executive Vice President
Savills Studley

img

Pranay Butala

Vice President Business Transformation Strategy and Execution
Reed Group

2:50 pm - 3:00 pm Chairperson's Closing Speech

3:00 pm - 3:00 pm End of Operational Excellence Leaders 2019!