August 26 - 29, 2019 | San Diego

Conference Day 1

7:00 am - 8:00 am Registration and Welcome Refreshments

8:00 am - 8:10 am Chair's welcome address

Amber Brown - Director, Strategic Initiatives, Union Bank
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Amber Brown

Director, Strategic Initiatives
Union Bank

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Donna Handley

President of our East Region (Backus and Windham Hospital), Senior Vice President
Hartford Healthcare

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Mohamed Saleh

Director of Operational Excellence and Senior Lean Sensei
Hartford Healthcare

8:30 am - 8:55 am Keynote: Stimulate change: Rethinking technology in a legacy company

Alan Boehme - Global Chief Technology Officer, Procter & Gamble
Modernizing corporate IT means correcting the sins of the past to invigorate and innovate for a future with a competitive advantage. Procter & Gamble’s CTO Alan Boehme draws on his wealth of experience to explore how legacy companies can transform through the collaboration of people, process and technology to push beyond standardized practices, and move forward. In this session, explore the importance of reevaluating the relationship between IT and the business, in order to successfully implement an enterprise-wide agenda.
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Alan Boehme

Global Chief Technology Officer
Procter & Gamble

8:55 am - 9:20 am Keynote: How Walmart is transforming its supply chain by creating and implementing an OPEX Culture

Chris Glover - Vice President Supply Chain Performance, Walmart
Many transformation initiatives today offer the opportunity to reduce costs and time, maximizing efficiency and improving overall customer experience. However, redesigning whole supply chain processes can present several logistical and potentially expensive challenges for established retailers. Culture becomes an important factor to be able to tackle those challenges, inciting necessary change, and becomes an effective tool to drive implementation. Join Chris in this session to:
  • Understand the disruption facing the retail industry, and how as a leader you can affect change
  • Establish a performance system that brings in best practices from methodologies like TPM, TPS, and Lean Six Sigma
  • Identify the need to develop a strategy for implementation beyond the tool
  • Sustain the results of process change through culture change
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Chris Glover

Vice President Supply Chain Performance
Walmart

9:20 am - 9:45 am Networking Game

9:45 am - 10:10 am Keynote: Automated process mining – the key to success for RPA and transformation projects

Reducing risk is central to any transformation project. With practical examples, this session will give you insight into how to deliver projects faster and with higher ROI.
  • Accelerate preparation of processes for RPA and increase FTE savings
  • Reduce risks and costs of transformation projects.


10:10 am - 10:35 am Keynote: Embracing transformation to deliver OPEX: How the town of Cary is adopting combined strategies to serve its citizens

Nicole Raimundo - Chief Information Officer, Town of Cary, Municipality
Unless you’re the town of Cary, few municipalities are known for their seamless interactions with their citizens. Back in 2015, Cary was the same until Nicole Raimundo began digitally transforming the town’s manual labor to maximize efficiency. Over the past 4 years, Nicole has began eliminating more than 100 disparate legacy applications used within the public services, from full trash cans and malfunctioning traffic lights to using Salesforce for internal collaboration, and for tracking and managing public works requests and related work orders. Join Nicole to hear how the municipality is saving time and money through a more technology enabled strategy, and its citizens are benefiting from a more responsive government.
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Nicole Raimundo

Chief Information Officer
Town of Cary, Municipality

10:35 am - 11:00 am Keynote

Session hosted and reserved by client speaker of UiPath


11:00 am - 11:30 am Demo Drive

Don’t miss this engaging session where participants have 5 minutes each to share insight, ideas and pitches on a new technology, way of working or innovative idea to the entire delegation, using the most imaginative means possible.

11:30 am - 12:00 pm Take a moment and network

Digital Transformation

IDG A

11:55 am - 12:40 pm Lessons learned from scaling up automation
  • Understand your internal process excellence when it is exposed to your customers
  • How to optimize and standardize your processes on a global scale
  • What we’ve learned – the downsides and benefits to robotics

IDG B

11:55 am - 12:40 pm Digital Transformation: how to maintain your company's essence
  • Develop an ecosystem with no true center
  • Create a network enabled by technology to drive innovation
  • Drive transformation initiatives through employee experience

IDG C

11:55 am - 12:40 pm Build and develop within your infrastructure; the value of automation
John Cottongim - Director, Automation, Mars
  • The value of process redesign; the input and output of customer interaction
  • Identify sustainable digital transformation to reduce road-mapping issues and downtime
  • Explore how to add profitability in a low capital environment
  • Streamline your applications to increase process productivity and efficiency
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John Cottongim

Director, Automation
Mars

People Element

IDG D

11:55 am - 12:40 pm Practical takeaways to drive sustainable change management initiatives
Vic Alexanian - Director, Business Improvement, CME Group
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Vic Alexanian

Director, Business Improvement
CME Group

  • Engage key stakeholders to institute ownership
  • Build a library of tools to influence varying behaviors to sustain change and shifting culture
  • Establish realistic goals, and reward progression
  • The importance of governance beyond the initiatives
  • Adopt a simplistic view, establish the basics
  • Create a platform to engage employees across different generations and experiences
  • Spread a positive effect of change – engage from the bottom up
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Donna Handley

President of our East Region (Backus and Windham Hospital), Senior Vice President
Hartford Healthcare

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Mohamed Saleh

Director of Operational Excellence and Senior Lean Sensei
Hartford Healthcare

IDG F

11:55 am - 12:40 pm Exploring the changing habits of your customer through data
Sundar Chari - Director, Customer Experience, Hertz
Customer’s preferences are collected through various surveys. But are they really telling us what are their future needs and wants?
This roundtable will focus on:
  • How to anticipate customers changing behavior
  • Whether the data we collect today will help us predict their next move
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Sundar Chari

Director, Customer Experience
Hertz

IDG G

11:55 am - 12:40 pm Digital Talent – delivering on the new capabilities you need for your supply chain
Fernando Bernasconi - Vice President Operations, Palecek
  • Explore the digital transformation workforce trends within manufacturing
  • The importance of a multidisciplinary agile team within your distribution centers - changing skillsets, capabilities and future requirements
  • Uncover latent talent within the business to overcome skills deficit
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Fernando Bernasconi

Vice President Operations
Palecek

Process Improvement

IDG H

11:55 am - 12:40 pm Establish metrics for your continuous improvement strategy
Shane Wentz - Director, Continuous Improvement, Radial
  • Process specific performance vs enterprise unified performance focus across the business
  • Measure customer experience and overall satisfaction
  • How to establish employee development and engagement
  • Learn how to add visual management to your work place
  • Understand what makes a bad KPI - assessing the quality of your KPIs
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Shane Wentz

Director, Continuous Improvement
Radial

IDG I

11:55 am - 12:40 pm Process mining: a practical guide to the benefits and its implementation
  • Identify what you can expect from a process discovery project
  • Explore how to integrate process mining solutions within your current systems
  • Existing case studies on measurable business benefits

IDG J

11:55 am - 12:40 pm Avoid the hype: Decode strategies for an enterprise-wide synergy
Suryendu Bhattacharya - Senior Vice President, Business Strategy, US Bank
  • Leverage process data to identify opportunities for transformation and improvement
  • The importance of an enterprise-wide approach in a highly regulated environment
  • Learn how to translate strategies to impact the organization
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Suryendu Bhattacharya

Senior Vice President, Business Strategy
US Bank

12:40 pm - 2:00 pm Meet and greet

Lunch & networking for all attendees. Join us for lunch in the exhibition hall and take it to the next level. A chance to win prizes, all the while making new connections!

2:00 pm - 2:25 pm Panel: Separating reality from hype: measuring the ROI on your digital transformation initiative

Franklin Davis - Principal Operational Excellence Leader, Genentech
Dan Jarmel - Principal Director, Process & Quality Excellence, Pacific Gas and Electric Company
Digital transformation has become a vital part of operational development in businesses of all shapes and sizes. For example, RPA plays a part in the majority of transformations across industries, but is the technology-darling living up to the hype? 57% of companies have leveraged RPA in some capacity, but of those who have, only 12% report meaningful scale and nearly all report technology, licensing, and enablement challenges in their deployments, whilst 30-50% of initial RPA projects fail. Join this session to hear 3 leaders discuss their viewpoints on:
  • The bridge between traditional work flow to technological implementation
  • The hurdles in achieving true scale and transformational benefit
  • How to explore new use cases for speed of execution and sustainability beyond technology
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Franklin Davis

Principal Operational Excellence Leader
Genentech

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Dan Jarmel

Principal Director, Process & Quality Excellence
Pacific Gas and Electric Company

Track A: Digital Capability in OPEX

2:25 pm - 2:55 pm Transforming your digital strategy for the needs of the customer
  • Identify key digital touchpoints through customer journey mapping
  • Deliver sustainable modern day customer-centric strategies in a heritage world
  • Implement agile frameworks for continuous delivery

Track A: Digital Capability in OPEX

2:55 pm - 3:00 pm 5 minute change over

Track A: Digital Capability in OPEX

3:00 pm - 3:30 pm Case study: How Covance is leveraging IoT to drive OPEX
Kevin Wojcikewych - Vice President Business Optimization, Covance
  • Enterprise innovation: An updated view of the process digitalization model
  • Identifying the challenges of re-designing such processes
  • Adopting IoT to re-design the value chain
  • Understand the value that you’re driving, and learn how to quantify it
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Kevin Wojcikewych

Vice President Business Optimization
Covance

Track A: Digital Capability in OPEX

3:30 pm - 3:35 pm 5 minute change over

Track A: Digital Capability in OPEX

3:35 pm - 4:05 pm Prepare your human workforce to lead the transformation through intelligent automation
  • Discuss the changing skillsets, capabilities and future requirements
  • Continuous Improvement and ongoing training for a physical workforce
  • Develop a strategy and retrain your team as their roles and responsibilities evolve
  • Establish an Automation Centre of Excellence to oversee these changes

Track B: Organizational Preparedness for Sustainability

2:25 pm - 2:55 pm Lessons learned on overcoming cultural and legacy impact after a merger and implementing best in class practices
Andrew Brown - Director, Harris Business Excellence, Harris Corporation
  • Establish approaches to operations and culture while combining employees during a merger
  • Learn how Harris has been successful in tracking and defining productivity/ savings and aligning more with quality
  • Maintain YoY growth in taking costs out of the business, and maximize the best in class practices
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Andrew Brown

Director, Harris Business Excellence
Harris Corporation

Track B: Organizational Preparedness for Sustainability

2:55 pm - 3:00 pm 5 minute change over

Track B: Organizational Preparedness for Sustainability

3:00 pm - 3:30 pm Sustain your business transformation program through measurable control
James Hinderks - Global Continuous Improvement Director, Hertz Global
  • Encourage organizational engagement – key initiatives that we’re working on in the team, across the organization
  • Continuing a permeable culture of OPEX
  • Finalize, analyze, approve, control – establish metrics to control the initiative
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James Hinderks

Global Continuous Improvement Director
Hertz Global

Track B: Organizational Preparedness for Sustainability

3:30 pm - 3:35 pm 5 minute change over

Track B: Organizational Preparedness for Sustainability

3:35 pm - 4:05 pm End-to-end business transformation for your process journey
  • Create a roadmap for the organization that the board are comfortable with
  • Master a bottom up approach for those dealing with customers on the front line
  • Who are you going to drive the transformation with? Business model capabilities, change management and process execution

Track C: Customer Engagement/Delivery

2:25 pm - 2:55 pm Moving towards a client facing future through digitization
Bao Do - Business Architect, Wells Fargo
  • Exploring technology excellence through customer insight
  • Adapting the global delivery model for regional operations
  • Re-designing customer touch-points for seamless customer experience

Bao Do

Business Architect
Wells Fargo

Track C: Customer Engagement/Delivery

2:55 pm - 3:00 pm 5 minute change over

Track C: Customer Engagement/Delivery

3:00 pm - 3:30 pm How to leverage OPEX to improve customer delivery
Tom Lesica - Senior Vice President, Chief Operating Officer, Business Transformation, Change Healthcare
  • Link to strategy – developing the “Why” for purposeful
  • Connection and the alignment of purpose within the operation mandate
  • Understand how your transformation initiative can create disruptive customer value
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Tom Lesica

Senior Vice President, Chief Operating Officer, Business Transformation
Change Healthcare

Track C: Customer Engagement/Delivery

3:30 pm - 3:35 pm 5 minute change over

Track C: Customer Engagement/Delivery

3:35 pm - 4:05 pm Customer journey mapping and behavioral economics to improve your OPEX strategy
Tracy Owens - Vice President, TM Process Improvement, PNC
  • The experience mind vs the remembering mind
  • Understand emotional bias when getting accurate data through customer feedback
  • Re-evaluate your journey mapping methodology to gather experience insights
  • Utilize behavioral economics to encourage improved (customer) decision-making
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Tracy Owens

Vice President, TM Process Improvement
PNC

4:05 pm - 4:30 pm Afternoon Break

4:30 pm - 5:00 pm Interactive Discussion Groups

Two choices (Part Two – choose one topic)

5:15 pm - 5:40 pm Inspirational Keynote: RPA and the tale of two worlds

Joshua Beaudry - Chief Executive Officer, LPSTK
Josh Beaudry, the founder of LPSTK, a company dedicated to empowering the youth of impoverished areas by providing better access to skateboarding, is taking onboard his lessons learned as a former Vice President of Process Design at Bank of America to drive operational excellence from the outset. Developing an OPEX strategy that brings RPA tech into a start-up like LPSTK has introduced some interesting challenges as well as successes that you don’t experience in a large legacy company like BoA.
Join Josh as he takes us through the LPSTK journey, and how the value of RPA differs from one of the largest companies to the smallest of start-ups.
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Joshua Beaudry

Chief Executive Officer
LPSTK

5:40 pm - 5:50 pm Chair's Closing Remarks

Amber Brown - Director, Strategic Initiatives, Union Bank
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Amber Brown

Director, Strategic Initiatives
Union Bank

5:50 pm - 6:20 pm Welcome to OPEX Summer 2019