Manas Tripathy

Head of Transformation and Delivery Wells Fargo

Conference Day Two - 08/26/2020

Wednesday, August 26th, 2020

10:00 AM Panel Discussion – Deliver True Culture Transformation From the Boardroom to the Front-Line Through OPEX Strategy

·        How to create a vision that will capture behavior changes with every group in the organization

·        Understand culture transformation and coaching methods to align employees priorities with customer experience

Balance end-to-end journey improvement with cost and efficiency focus

Conference Day 3 - 08/27/2020

Thursday, August 27th, 2020

10:30 AM Case Study – Innovations in Service: Leveraging Technology to Create Customer Experience Breakthrough

·        The principles of experience transformation and how they can be applied

·        Case studies on experiences that leveraged technology for differentiation and the impact on the customer

·        Maximize process improvement for customers by combining journey mapping with digital tools

Check out the incredible speaker line-up to see who will be joining Manas.

Download The Latest Agenda