Conference Day Two - 08/26/2020

Conference Track C: Business Culture Clinic

10:00 am - 10:30 am Panel Discussion – Deliver True Culture Transformation From the Boardroom to the Front-Line Through OPEX Strategy
Dalen Copeland - Vice President of Strategic Initiatives, EDF Renewables North America
Manas Tripathy - Head of Transformation and Delivery, Wells Fargo
Shruti Kakar - Change Management Lead GFTS - Governance & Data Analytics, Citi Bank

·        How to create a vision that will capture behavior changes with every group in the organization

·        Understand culture transformation and coaching methods to align employees priorities with customer experience

Balance end-to-end journey improvement with cost and efficiency focus

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Dalen Copeland

Vice President of Strategic Initiatives
EDF Renewables North America

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Manas Tripathy

Head of Transformation and Delivery
Wells Fargo

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Shruti Kakar

Change Management Lead GFTS - Governance & Data Analytics
Citi Bank

Conference Track D: Process Transformation

10:00 am - 10:30 am Panel Discussion – Challenging Traditional Ways of Working Through Culture, Continuous Improvement and Tech

·        How to provide customer excellence in a non-experiential industry

·        Moving from CapEx to OPEX in an environment that is not accustomed to organizational change

·        Providing efficiencies and cost-reduction through an integrated approach to transformation

Conference Track C: Business Culture Clinic

10:30 am - 11:00 am Reserved for vendor case study session


Conference Track D: Process Transformation

10:30 am - 11:00 am Reserved for vendor case study session


11:00 am - 12:00 pm Visit the Virtual Exhibition Hall!

Meet with some of the leading OPEX and Business Transformation solution providers by way of this fun and informative Virtual Exhibition Hall! Solution providers include: business-ready BPM, RPA, Process Mining, AI, Analytics, and so many more technology solutions, not to mention, the best of the consultants and implementation partners

Conference Track C: Business Culture Clinic

12:00 pm - 12:30 pm Case Study – Emotional Competence: The Forgotten Ingredient of OPEX Success

Technical competence is necessary, but insufficient, in achieving OPEX success. Emotional competence is just as important, though often lacking in our approach to inspiring others towards operational excellence. Conveying passion, humility, and curiosity is essential to building trust and to setting the groundwork for the embracing of change.


Through storytelling and personal examples, this inspiring keynote shares insights and tools towards developing a leadership attitude that empowers and inspires our teams to humbly bring their best selves to work. If done effectively, that attitude will infuse everything the team does as they achieve results and delight customers. 

Conference Track D: Process Transformation

12:00 pm - 12:30 pm Case Study – Speed-Up Process Delivery Using a Rapid Kaizen Framework With Lean Mindset
Aseem Bansal - Head of Operational Excellence, Novartis

Transition from long-term LSS execution to immediate OPEX results 


·        Create transformational products in a matter of weeks with Rapid Kaizen

·        Understand how to quickly solve time consuming, complex problems

·        Changing mind-sets to move to a ‘can-do’ culture

·        Innovation in lean to drive new ways of working  

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Aseem Bansal

Head of Operational Excellence
Novartis

Conference Track C: Business Culture Clinic

12:30 pm - 1:00 pm Reserved for vendor case study session


Conference Track D: Process Transformation

12:30 pm - 1:00 pm Reserved for vendor case study session


1:00 pm - 2:00 pm Visit the Virtual Exhibition Hall!

Meet with some of the leading OPEX and Business Transformation solution providers by way of this fun and informative Virtual Exhibition Hall! Solution providers include: business-ready BPM, RPA, Process Mining, AI, Analytics, and so many more technology solutions, not to mention, the best of the consultants and implementation partners.

Conference Track C: Business Culture Clinic

2:00 pm - 2:30 pm Case Study – Getting Change Management at Base With the Speed of Agile

·        Effective, fluid and rapid change management in a company continuously evolving

·        How to fully integrate change management and agile, and scale learning quickly

Understand the internal customer experience and develop capabilities at base with the customer 

Conference Track D: Process Transformation

2:00 pm - 2:30 pm Case Study – Systems Thinking For Holistic OPEX Approach

·        Refresh your approach to OPEX by understanding and approaching the organization as a sophisticated interconnected system

·        The many moving parts and roles in the organization that contribute to OPEX

How to align and engage OPEX at every level of the organization 

·        How to upskill, develop leadership, re-route talent and build teams ready to deliver OPEX impact

·        How to build out business transformation starting from a small centralized team and maintaining it without an army

Best practices for achieving initial buy-in and gaining momentum in the early stages

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Poonam Zantye

Global Data Transformation & Decision Intelligence
Walmart Labs

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Nidhika Kapilla

Former Executive Coach - Global Strategy Sourcing & Operational Excellence, Manufacturing Design Engineering
Apple

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Cindy Young

Theater Mission Planning Center (TMPC) Curriculum Developer and Instructor
Leidos

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Ekaterina Curry

Global Head of Ratings Operations
S&P Global Ratings

Conference Track D: Process Transformation

2:30 pm - 3:00 pm Panel Discussion – Optimize the Full Value Stream and Get Process Improvement to Speak a Common Language
Dave Hughes - Global Business Services, OQ
Nadeem Saeed - Corporate Vice President, Risk Management and Quality Excellence, Verizon

·        The process behind re-architecting operations, looking through the customer lens, and re-thinking how your company can perform as an industry benchmark

Utilizing automated systems as a tool for getting process improvement to speak one language

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Dave Hughes

Global Business Services
OQ

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Nadeem Saeed

Corporate Vice President, Risk Management and Quality Excellence
Verizon

3:00 pm - 4:00 pm Visit the Virtual Exhibition Hall!

Meet with some of the leading OPEX and Business Transformation solution providers by way of this fun and informative Virtual Exhibition Hall! Solution providers include: business-ready BPM, RPA, Process Mining, AI, Analytics, and so many more technology solutions, not to mention, the best of the consultants and implementation partners.

4:00 pm - 5:00 pm Virtual Drinks Reception & Networking