Conference Day Two - 08/26/2020

·        How to create a vision that will capture behavior changes with every group in the organization

·        Understand culture transformation and coaching methods to align employees priorities with customer experience

Balance end-to-end journey improvement with cost and efficiency focus

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Dalen Copeland

Vice President of Strategic Initiatives
EDF Renewables North America

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Manas Tripathy

Head of Transformation and Delivery
Wells Fargo

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Shruti Kakar

Change Management Lead GFTS - Governance & Data Analytics
Citi Bank

Conference Track C: Business Culture Clinic

10:30 am - 11:00 am Case Study – Practical Implementation of Process Mining at Large North American Financial Services Enterprises
David Whyte - Former Senior Vice President of Corporate Centre Technology, Canadian Imperial Bank of Commerce




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David Whyte

Former Senior Vice President of Corporate Centre Technology
Canadian Imperial Bank of Commerce

Conference Track D: Process Transformation

10:30 am - 11:00 am Case Study - Bringing Process Teams Together in a Digital Collaborative Design Workspace
J-M Erlendson - Senior System Engineer, Software AG

With global challenges disrupting processes, the need to evolve and adapt how you do business has never been more pressing. However, distancing prevents process teams from collaborating through in-person design sessions and wall walks. Discover how Software AG’s ARIS platform helps to bring people together in a virtual space, enabling seamless collaboration and governance, while providing clear visibility and comprehensive analysis of change impact. 



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J-M Erlendson

Senior System Engineer
Software AG

11:00 am - 12:00 pm Visit the Virtual Exhibition Hall!

Meet with some of the leading OPEX and Business Transformation solution providers by way of this fun and informative Virtual Exhibition Hall! Solution providers include: business-ready BPM, RPA, Process Mining, AI, Analytics, and so many more technology solutions, not to mention, the best of the consultants and implementation partners

12:00 pm - 12:30 pm Case Study – Emotional Competence: The Forgotten Ingredient of OPEX Success

Nicolette Freeman - Executive Director - Performance Improvement, JPMorgan Chase & Co.

Technical competence is necessary, but insufficient, in achieving OPEX success. Emotional competence is just as important, though often lacking in our approach to inspiring others towards operational excellence. Conveying passion, humility, and curiosity is essential to building trust and to setting the groundwork for the embracing of change.


Through storytelling and personal examples, this inspiring keynote shares insights and tools towards developing a leadership attitude that empowers and inspires our teams to humbly bring their best selves to work. If done effectively, that attitude will infuse everything the team does as they achieve results and delight customers. 

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Nicolette Freeman

Executive Director - Performance Improvement
JPMorgan Chase & Co.

12:30 pm - 1:00 pm Case Study - Align Strategy to Execution and Fuel Business Transformation

Yannick Rudloff - Vice President and Managing Director, MEGA International

Business architecture helps organizations execute strategy, operations, and technology. This is especially important as companies look to incorporate new technologies, save costs, leverage Lean and Agile methods, better integrate core systems, and design new target operating models. Learn practical steps and best practices to design, optimize and transform business processes by:

·        Mapping business strategy to execution using value streams and capability maps

·        Designing and creating “as-is” and “to-be” target operating models

·        Using intentional architecture to scale Agile developments

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Yannick Rudloff

Vice President and Managing Director
MEGA International

1:00 pm - 2:00 pm Visit the Virtual Exhibition Hall!

Meet with some of the leading OPEX and Business Transformation solution providers by way of this fun and informative Virtual Exhibition Hall! Solution providers include: business-ready BPM, RPA, Process Mining, AI, Analytics, and so many more technology solutions, not to mention, the best of the consultants and implementation partners.

Conference Track C: Business Culture Clinic

2:00 pm - 2:30 pm Case Study – Lead From Any Seat: Making Continuous Improvement Integral and Empowering People to Take The Reins
Andrei Anca - Director of Claims Operations & Business Process Manager, Agero

We are proud to welcome Continuous Improvement & Lean expert, and author of ‘Lead from Any Seat’ to join us for this inspiring session. 


·        How to coach a workforce to step-up, initiate change and deliver OPEX impact  

·        Easy steps to inspire your workforce to take the lead with lean

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Andrei Anca

Director of Claims Operations & Business Process Manager
Agero

Conference Track D: Process Transformation

2:00 pm - 2:30 pm Case Study – Establishing and Driving Scalable Process Led Transformation
Abhinav Suri - Head of Process Excellence, TD Bank

·        Laying a good process excellence foundation/framework

·        Combining lean six sigma, design thinking, robotics and digitization

·        Balancing the use of technology with operational and process leadership

·        Maturing process journey by leveraging business process management

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Abhinav Suri

Head of Process Excellence
TD Bank

·        How to upskill, develop leadership, re-route talent and build teams ready to deliver OPEX impact

·        How to build out business transformation starting from a small centralized team and maintaining it without an army

Best practices for achieving initial buy-in and gaining momentum in the early stages

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Nidhika Kapilla

Former Executive Coach - Global Strategy Sourcing & Operational Excellence, Manufacturing Design Engineering
Apple

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Cindy Young

Theater Mission Planning Center (TMPC) Curriculum Developer and Instructor
Leidos

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Ekaterina Curry

Global Head of Ratings Operations
S&P Global Ratings

Conference Track D: Process Transformation

2:30 pm - 3:00 pm Panel Discussion – Optimize the Full Value Stream and Get Process Improvement to Speak a Common Language
Dave Hughes - Global Business Services, OQ
Nadeem Saeed - Corporate Vice President, Risk Management and Quality Excellence, Verizon
Luis Armendariz - Senior Operational Excellence Site Leader / Consultant, B. Braun

·        The process behind re-architecting operations, looking through the customer lens, and re-thinking how your company can perform as an industry benchmark

Utilizing automated systems as a tool for getting process improvement to speak one language

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Dave Hughes

Global Business Services
OQ

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Nadeem Saeed

Corporate Vice President, Risk Management and Quality Excellence
Verizon

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Luis Armendariz

Senior Operational Excellence Site Leader / Consultant
B. Braun

3:00 pm - 4:00 pm Visit the Virtual Exhibition Hall!

Meet with some of the leading OPEX and Business Transformation solution providers by way of this fun and informative Virtual Exhibition Hall! Solution providers include: business-ready BPM, RPA, Process Mining, AI, Analytics, and so many more technology solutions, not to mention, the best of the consultants and implementation partners.

4:00 pm - 4:00 pm Close of OPEX Summer Virtual Conference Day Two – See you tomorrow!