Conference Day One - 08/25/2020

Track A: OPEX in an Era of Disruption

10:00 am - 10:30 am Panel Discussion – Pushing the limits of agility: Navigating disruptive times with OPEX
Jordan Benis - Director of Strategy and Operations, Federated Mortgage Corp.
Kyle Beam - Senior Process Improvement Advisor, Arvest Bank
Clifford Wilke - Chief Information Officer, UnitedHealth

This year, we have been at the forefront of unprecedented change to global business. On the world stage, business environments and internal architectures have been pushed in a radical new direction.

 

With strict procedures in place to suspend travel, divide workforces, prohibit interaction and change the very DNA of business.

This panel brings together OPEX leaders: the masters of navigating business change, to discuss their emergency short-term, and long-term sustainable strategies to adapt, overcome and improvise in the wake of business crisis.

 

We invite you to learn of the extraordinary measures put in place this year to limit disruption to business, meet exceptional demands, serve communities for the greater good, and maintain the physical, mental and financial wellbeing of global workforces. 

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Jordan Benis

Director of Strategy and Operations
Federated Mortgage Corp.

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Kyle Beam

Senior Process Improvement Advisor
Arvest Bank

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Clifford Wilke

Chief Information Officer
UnitedHealth

OPEX leaders are inundated with a plethora of technologies, platforms, software to drive transformation. This session will help you to navigate the digital landscape and select the right suite of tools to drive your business strategy.

 

·        What your organization is trying to create, and how digital tools support that change

·        Understand the skills development and cultural alignment required for OPEX leaders

·        How to select tools that are compatible your OPEX program requirements 

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Ryan Davis

Director of Process Improvement
Arvest Bank

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Raju Deshpande

Senior Vice President
East West Bank

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Rajesh Iyer

Lead Solutions Architect
American Express

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Dan Hebda

Chief Strategy Officer
MEGA International

Track A: OPEX in an Era of Disruption

10:30 am - 11:00 am Case Study - Purpose, Process, People: Leveraging Lean IT to Drive Change that Sticks
Peg Pennington - President, Morestream
Michael Orzen - President, Mike Orzen & Associates
Thomas Paider - Vice President, End User Solutions, Nationwide Insurance

Information technology in today’s business climate is an engine of organizational growth and innovation, not just a department. Many IT organizations have turned to Agile and DevOps to meet these demands with mixed results. Others, like Columbus-based insurer Nationwide, have augmented these approaches with Lean IT to achieve breakthrough results and lasting change.

In this session, Nationwide VP of Digital Workplace Technology Tom Paider joins MoreSteam President Peg Pennington in a conversation about how this legacy organization has accelerated its OPEX transformation by using the principles of Lean IT to enhance front-line problem solving and redefine the role of the IT leader. Joining them in conversation is Mike Orzen, the “father of Lean IT” and co-author, with Paider, of The Lean IT Field Guide.

In this discussion, Orzen and Paider will detail how Lean IT:

•Co-exists with and strengthens Agile and DevOps deployments;

•Shifts focus on changing behaviors, not just applying tools; and

•Positions leaders as coaches and connectors across the value stream to drive sustainable change.



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Peg Pennington

President
Morestream

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Michael Orzen

President
Mike Orzen & Associates

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Thomas Paider

Vice President, End User Solutions
Nationwide Insurance

Track B: Digital OPEX

10:30 am - 11:00 am Case Study - The Document is Dead – How Digital Blueprints Amplify and Accelerate your Ability to Deliver Mission-Critical Solutions and Drive OPEX
Tony Higgins - Chief Technology Officer, Blueprint Software Systems

What’s the one thing that’s getting in the way of you efficiently and effectively delivering strategic value to your organization? Documents.

 

If you want to define, design, and deliver mission-critical solutions that create strategic, impactful, and tangible business value to your organization then it’s time to ditch the documents and embrace digital blueprints.

 

In this session we’ll introduce the idea of digital blueprints and share how one of our Fortune 500 Health Insurance customers implemented this new disruptive approach to process improvement to drive accelerated process automation and OPEX within their organization.

 

·        Discover why documents are the blind spot that’s been limiting your ability to achieve OPEX

·        Learn what a digital blueprint is and how can it be used to align and engage OPEX at every level of the organization

·        Hear how a Fortune 500 Health Insurance organization is leveraging digital blueprints to successfully deliver mission-critical solutions at a fraction of the time it took with documents and with considerably less compliance risk

·        Understand the business outcomes of switching to digital blueprints – accelerated delivery, improved quality and compliance, and end-to-end alignment



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Tony Higgins

Chief Technology Officer
Blueprint Software Systems

11:00 am - 12:00 pm Visit the Virtual Exhibition Hall!

Meet with some of the leading OPEX and Business Transformation solution providers by way of this fun and informative Virtual Exhibition Hall! Solution providers include: business-ready BPM, RPA, Process Mining, AI, Analytics, and so many more technology solutions, not to mention, the best of the consultants and implementation partners. 

Track A: OPEX in an Era of Disruption

12:00 pm - 12:30 pm Case Study – The New Age of OPEX: Carving The New Normal After Unprecedented Business Disruption
Luis Armendariz - Senior Operational Excellence Site Leader / Consultant, B. Braun

·        Moving forward, how can we create better crisis management and disaster response plans in OPEX?

·        What are the best OPEX tools to drive stable, continuous growth of the business?

·        How can we continue to closer align OPEX with the core success of a business in efficiency and cost-reduction, pioneering technology, and workforce management

·        Strategies to engage the remote workforce while promoting a culture of continuous improvement

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Luis Armendariz

Senior Operational Excellence Site Leader / Consultant
B. Braun

Track B: Digital OPEX

12:00 pm - 12:30 pm Case Study – Aligning Data Management and Analytics With Business Agility
Amonique Brown - Chief of Staff, Yahoo

·        Using data for real-time insight into operational efficiencies for improved decision making

·        Using predictive analytics to foresee troubles and position the company to prepare and respond accordingly

·        How to leverage big data to make impactful operational adjustments 

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Amonique Brown

Chief of Staff
Yahoo

Track A: OPEX in an Era of Disruption

12:30 pm - 1:00 pm The Role of Operational Excellence in M&A Activities
Phil Ziegler - Enterprise Business Architect, Atlassian
Pranav Shahi - Head of Business Systems, IT, Atlassian

Going through mergers and acquisitions is complicated before, during and after the integration. We will discuss the role of business models, business capabilities, change sequencing based on capability assessments, and the role of process understanding in implementing these changes.

 

Key Learnings:

·        Learn about key IT challenges with M&A faced by companies

·        Learn about methods or processes that can be used to successfully improve M&A efficiency



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Phil Ziegler

Enterprise Business Architect
Atlassian

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Pranav Shahi

Head of Business Systems, IT
Atlassian

Track B: Digital OPEX

12:30 pm - 1:00 pm Case Study – What’s Data got to do with it?
Jamie Armstrong - Senior Solutions Strategist, erwin

Enterprise architecture (EA) involves managing hundreds of systems, technologies and infrastructure assets in addition to the associated business processes. Such complexity, along with change and innovation management, makes it difficult to keep the EA repository current -- gathering the information consumes time and resources, and data collected through traditional means is often incomplete, out of date or doesn’t have the level of detail required for informed decision-making.

 

In this session, erwin Solution Strategist, Jamie Armstrong, will explore the power of combining your data and business architectures to ensure your central source of truth is always up to date. The benefit? Your enterprise architects can spend more time delivering strategic value to your organization.



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Jamie Armstrong

Senior Solutions Strategist
erwin

1:00 pm - 2:00 pm Visit the Virtual Exhibition Hall!

Meet with some of the leading OPEX and Business Transformation solution providers by way of this fun and informative Virtual Exhibition Hall! Solution providers include: business-ready BPM, RPA, Process Mining, AI, Analytics, and so many more technology solutions, not to mention, the best of the consultants and implementation partners. 

2:00 pm - 2:30 pm Case Study – Industry Disruption: How Great People and Organizations Innovate in Times of Rapid Change

Jose Pires - Former Global Vice President of Enterprise Business Improvement & Productivity, Andeavor

·        How a Fortune 100 company emerged from a financial crisis to successfully execute more than 2,000 innovations yielding over $1 billion in additional earnings within 18 months

·        How its market value increased 18-fold by engaging all employees and implementing idea meritocracy systems for business excellence and innovation execution

·        How a global Energy organization transformed its business on the face of technological disruptions to win multiple global excellence and innovation awards, and be ranked the #1 US company for leaders and leadership development

·        How the most innovative organizations in the world build and systematically execute innovation portfolios properly weighed for long term business sustainability and value creation 

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Jose Pires

Former Global Vice President of Enterprise Business Improvement & Productivity
Andeavor

2:30 pm - 3:00 pm Panel Discussion – Triplet Forces: Combining LSS, Design Thinking and Intelligent Automation for Disruptive Process Transformation

Abhinav Suri - Head of Process Excellence, TD Bank
Kristian Martin - Senior Analyst, Delta Air Lines
Sajesh Gopinath - General Manager, UST SmartOps™, UST Global
Radmila Jakovljevic - Project Support, Husky Energy

Blending three worlds of excellence to triple your transformation results

This unique panel discussion will address how you can implement a new disruptive approach to process improvement. Join us in learning how to combine the fundamentals of:


·        Process efficiency and quality leveraging LSS

·        Creativity, innovation and risk-taking in design through Design Thinking

·        Speed and accuracy with Intelligent Automation



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Abhinav Suri

Head of Process Excellence
TD Bank

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Kristian Martin

Senior Analyst
Delta Air Lines

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Sajesh Gopinath

General Manager, UST SmartOps™
UST Global

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Radmila Jakovljevic

Project Support
Husky Energy

3:00 pm - 4:00 pm Visit the Virtual Exhibition Hall!

Meet with some of the leading OPEX and Business Transformation solution providers by way of this fun and informative Virtual Exhibition Hall! Solution providers include: business-ready BPM, RPA, Process Mining, AI, Analytics, and so many more technology solutions, not to mention, the best of the consultants and implementation partners.

4:00 pm - 4:00 pm Close of OPEX Summer Virtual Conference Day One – See you tomorrow!