is an experienced leader specialized in customer experience and operational
excellence. He has a broad experience from the financing sector. Currently as
Head of Customer Journey in Asset Finance area, he is focusing his efforts to
improve customer experience, efficiency and transparency in one business unit
of Danske Bank.
Jarkko has lead a group-wide Centre of Excellence in Customer Journey and
Process providing expertise, methods and tools for all business areas and
countries in Danske Bank Group. Prior to that he has worked in different
business units and functions including branch network, call centre, operations
and IT. Jarkko is always keen on finding new and different ways to improve
customer experience while driving down the costs with different development
methodologies like Lean, Service Design and Agile.
Check out the incredible speaker line-up to see who will be joining Jarkko.