01 - 03 April, 2019 | London, UK
Anita Tadayon, Transformation Director at British Gas

Anita Tadayon

Transformation Director
British Gas

Check out the incredible speaker line-up to see who will be joining Anita.

Download The Latest Agenda

Conference Day One - Tuesday 2nd April

Monday, April 2nd, 2018

4:55 PM Case study: Using a Continuous Improvement Approach to transform your processes across digital/self-serve and voice channels and achieve cost savings while keeping customers satisfied

-          Using CI Methods to understand your customer and align to true customer purpose, make a step change in benefits
-          How to improve customer experience and drive a culture of continuous improvement
-          How to embedding a CI Culture; what to do or not do to make it stick in a sticky environment
-          Finally, some lessons learnt for the next intervention