Your business is facing more
volatility, complexity and risk than ever before.
With markets shifting, regulations changing, and pressure to increase efficiencies in your operations -
how can you deliver Operational Excellence? 

We'll show you how at Operational Excellence Week Canada.  Taking place October 21-24 in Toronto, this year's program will bring you over 50 case studies and show you how to eliminate inefficiencies in your operations, drive customer excellence, harness digital transformation and build a sustainable culture of operational excellence.

We’ve added all new tracks on Leadership & Culture, Process Excellence, Business Transformation, Lean,
Customer Excellence, Digital Excellence and Operations Management Systems. 

You'll walk away with the tools you need to:

 

Develop a holistic OPEX Strategy and drive enterprise transformation

 

Drive Operational Excellence to the frontline

 

Determine how reliable and efficient your operations are - and then set targets for change

 

Understand the impact of OE on the bottom line and fully harvest the benefits of scale, technology and standardization

 

Build a Culture of OE and improve quality, reliability, customer experience - and profitability

 

Accelerate your digital strategy and the action plan to make it happen

 

Dramatically Improve Control over your Back Office and Operational Processes

 

Harness big data, analytics and AI to fundamentally transform operational efficiency

 

Improve Agility and Streamline Operations with Robotic Process Automation

 

Understand the Impact of Human Factors on Business Performance

 

Improve your Management System to better Identify - and Eliminate - Sources of Risk and Value Loss in your Operations

 

Drive Operational Excellence through a Center of Excellence

 

Identify the strategic value levers and performance improvement opportunities in your company - and set targets for change

 

Apply better analytics to find untapped cost efficiencies

 

Combine Lean methodologies with design thinking, agile and analytics

 

Guide employees towards repeatable, optimized behavior and habits


Join us at Canada’s only cross-industry event on Operational Excellence.
Make the commitment to OE today to emerge lean, agile and more competitive tomorrow.

DOWNLOAD AGENDA

2019 Speakers

Robert Wong

Executive Vice President & Chief Information Officer
Toronto Hydro

Stacey Metcalfe

Manager, Customer Retention & VOC Strategy
Toyota

Robert Phillips

Associate Vice President, Finance Continuous Improvement
Canadian Tire

Travis Hahler

Americas Change Management Lead
Google

Christine Pelley

Director, Six Sigma & Operational Excellence
Maple Leaf Foods

Doug Purdy

Vice President, Industrial Management
Pratt & Whitney Canada

Eric Berger

Head of Manufacturing System/ Transformation & Performance
Sanofi Pasteur

Hania Amad

Head of Transformation and Shared Services
RBC

Bob Buiaroski

Senior Vice President, Customer Experience
Manulife

David During

Director, Process Improvement & Innovation
The Hospital for Sick Children

Wayne Cuervo

General Manager, Toronto Innovation Centre
Cisco

Les Cyfko

Director, Engineering & Continuous Improvement
PepsiCo

Rami Hindieh

Associate Director, Enterprise Data Management
Greater Toronto Airports Authority

Andrew Spencer

Vice President, Transmission & Stations
HydroOne

Lori Bieda

Head, Analytics & Data Centre of Excellence, Personal and Business Bank
BMO

Jeremy Shorthouse

Director, Environmental, Health & Safety
Molson Coors

Key Themes for 2019 include:

Internet of Things

Leadership, Skills & Capabilities

Change Management

Customer Experience

Business Transformation

Organizational Effectiveness

Back Office Optimization

Human Factors

Organizational Culture

Lean Enterprise

Driving OE to the Frontline

Digital Transformation

Operations Management Systems

RPA, AI & Machine Learning

Environmental Excellence

Innovation

What attendees have said about our Operational Excellence Summits:

Venue details:

Old Mill Hotel & Spa

9 Old Mill Road

Toronto, Ontario M8X 1G5

BOOK YOUR ROOM

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