October 21-24, 2019 | The Old Mill, Toronto, ON
Your business is facing more
volatility, complexity and risk than ever before.
With markets shifting, regulations changing, and pressure to increase efficiencies in your operations -
how can you deliver Operational Excellence?
We'll show you how at Operational Excellence Week Canada. Taking place October 21-24 in Toronto, this year's program will bring you over 50 case studies and show you how to eliminate inefficiencies in your operations, drive customer excellence, harness digital transformation and build a sustainable culture of operational excellence.
We’ve added all new tracks on Leadership & Culture, Process Excellence, Business Transformation, Lean,
Customer Excellence, Digital Excellence and Operations Management Systems.
You'll walk away with the tools you need to:
Develop a holistic OPEX Strategy and drive enterprise transformation
Drive Operational Excellence to the frontline
Determine how reliable and efficient your operations are - and then set targets for change
Understand the impact of OE on the bottom line and fully harvest the benefits of scale, technology and standardization
Build a Culture of OE and improve quality, reliability, customer experience - and profitability
Accelerate your digital strategy and the action plan to make it happen
Dramatically Improve Control over your Back Office and Operational Processes
Harness big data, analytics and AI to fundamentally transform operational efficiency
Improve Agility and Streamline Operations with Robotic Process Automation
Understand the Impact of Human Factors on Business Performance
Improve your Management System to better Identify - and Eliminate - Sources of Risk and Value Loss in your Operations
Drive Operational Excellence through a Center of Excellence
Identify the strategic value levers and performance improvement opportunities in your company - and set targets for change
Apply better analytics to find untapped cost efficiencies
Combine Lean methodologies with design thinking, agile and analytics
Guide employees towards repeatable, optimized behavior and habits
Join us at Canada’s only cross-industry event on Operational Excellence.
Make the commitment to OE today to emerge lean, agile and more competitive tomorrow.
2019 Speakers
Robert Wong
Executive Vice President & Chief Information Officer
Toronto Hydro
Robert Phillips
Associate Vice President, Finance Continuous Improvement
Canadian Tire
Stacey Metcalfe
Manager, Customer Retention & VOC Strategy
Toyota
Samantha Liscio
Chief Technology & Innovation Officer
WSIB Ontario
Christine Pelley
Director, Six Sigma & Operational Excellence
Maple Leaf Foods
Doug Purdy
Vice President, Industrial Management
Pratt & Whitney Canada
Hania Amad
Head of Transformation and Shared Services
RBC
Bob Buiaroski
Senior Vice President, Customer Experience
Manulife
David During
Director, Process Improvement & Innovation
The Hospital for Sick Children
Wayne Cuervo
General Manager, Toronto Innovation Centre
Cisco
Kimberly Matheson
Senior Director, Product R&D Management Officer
Sanofi Pasteur
Les Cyfko
Director, Engineering & Continuous Improvement
PepsiCo
Rami Hindieh
Associate Director, Enterprise Data Management
Greater Toronto Airports Authority
Andrew Spencer
Vice President, Transmission & Stations
HydroOne
Jeremy Shorthouse
Director, Environmental, Health & Safety
Molson Coors
Biju Misra
Director, Transformation & Technology Operations
Enbridge
Key Themes for 2019 include:
Internet of Things
Leadership, Skills & Capabilities
Change Management
Customer Experience
Business Transformation
Organizational Effectiveness
Back Office Optimization
Human Factors
Organizational Culture
Lean Enterprise
Driving OE to the Frontline
Digital Transformation
Operations Management Systems
RPA, AI & Machine Learning
Environmental Excellence
Innovation
