Your business is facing more
volatility, complexity and risk than ever before.
With markets shifting, regulations changing, and pressure to increase efficiencies in your operations -
how can you deliver Operational Excellence? 

We'll show you how at Operational Excellence Week Canada.  Taking place October 21-24 in Toronto, this year's program will bring you over 50 case studies and show you how to eliminate inefficiencies in your operations, drive customer excellence, harness digital transformation and build a sustainable culture of operational excellence.

We’ve added all new tracks on Leadership & Culture, Process Excellence, Business Transformation, Lean,
Customer Excellence, Digital Excellence and Operations Management Systems. 

You'll walk away with the tools you need to:


Develop a holistic OPEX Strategy and drive enterprise transformation


Drive Operational Excellence to the frontline


Determine how reliable and efficient your operations are - and then set targets for change


Understand the impact of OE on the bottom line and fully harvest the benefits of scale, technology and standardization


Build a Culture of OE and improve quality, reliability, customer experience - and profitability


Accelerate your digital strategy and the action plan to make it happen


Dramatically Improve Control over your Back Office and Operational Processes


Harness big data, analytics and AI to fundamentally transform operational efficiency


Improve Agility and Streamline Operations with Robotic Process Automation


Understand the Impact of Human Factors on Business Performance


Improve your Management System to better Identify - and Eliminate - Sources of Risk and Value Loss in your Operations


Drive Operational Excellence through a Center of Excellence


Identify the strategic value levers and performance improvement opportunities in your company - and set targets for change


Apply better analytics to find untapped cost efficiencies


Combine Lean methodologies with design thinking, agile and analytics


Guide employees towards repeatable, optimized behavior and habits

Join us at Canada’s only cross-industry event on Operational Excellence.
Make the commitment to OE today to emerge lean, agile and more competitive tomorrow.


2019 Speakers

Robert Wong

Executive Vice President & Chief Information Officer
Toronto Hydro

Stacey Metcalfe

Manager, Customer Retention & VOC Strategy
Toyota Canada

Robert Phillips

Associate Vice President, Finance Continuous Improvement
Canadian Tire

Meredith Rousseau

Senior Vice President, Head of Operational Excellence & Strategy

Travis Hahler

Americas Change Management Lead

Christine Pelley

Director, Six Sigma & Operational Excellence
Maple Leaf Foods

Doug Purdy

Vice President, Industrial Management
Pratt & Whitney Canada

Eric Berger

Head of Manufacturing Excellence for Industrial Operations

Bob Buiaroski

Senior Vice President, Customer Experience

David During

Director, Process Improvement & Innovation
The Hospital for Sick Children

Wayne Cuervo

General Manager, Toronto Innovation Centre

Les Cyfko

Director, Engineering & Continuous Improvement

Rami Hindieh

Associate Director, Enterprise Data Management
Greater Toronto Airports Authority

Andrew Spencer

Vice President, Transmission & Stations

Lori Bieda

Head, Analytics & Data Centre of Excellence, Personal and Business Bank

Jeremy Shorthouse

Director, Environmental, Health & Safety
Molson Coors

Key Themes for 2019 include:

Internet of Things

Leadership, Skills & Capabilities

Change Management

Customer Experience

Business Transformation

Organizational Effectiveness

Back Office Optimization

Human Factors

Organizational Culture

Lean Enterprise

Driving OE to the Frontline

Digital Transformation

Operations Management Systems

RPA, AI & Machine Learning

Environmental Excellence


What attendees have said about our Operational Excellence Summits:

Venue details:

Old Mill Hotel & Spa

9 Old Mill Road

Toronto, Ontario M8X 1G5


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