Director, Business Transformation
Main Conference Day Two: October 23, 2019
Wednesday, October 23rd, 2019
Empowering field workers has been a challenge for many industries. Useful technologies such as
augmented reality, mobile tracking and drones remained inaccessible for a long time. Increasing
customers expectations, more challenging cost structures, safety and reliability targets are pushing
us to transform the traditional field worker into a digital one.
The session will discuss the challenges and opportunities facing the digitization of the field work
activities and the impact on productivity at Duke Energy. We will discuss examples of enabling
workers with new digital tools and highlight their path to adoption. Metrics and value capture for the
newly created digital experience and the translation of time savings into real value creation.