Director, Process Improvement & Innovation
The Hospital for Sick Children
Main Conference Day One: October 22, 2019
Tuesday, October 22nd, 2019
10:35 AM Utilizing a Lean Management System to Influence Culture Change: A case study from The Hospital for Sick Children
By deploying a Lean Management System, Organizations can be able to support the concept
of continuous improvement through an approach that systematically seeks to achieve small
incremental changes in processes as they strive to meet or exceed customer expectation and
improve quality and efficiency.
This session focuses on how a Lean Management System works, and how it can enable and
empower employees to own, identify and solve operational problems, while resulting in culture
change as a by-product of the expected outcomes.