21 - 24 October, 2019 | Toronto, Ontario
Bob Buiaroski, Senior Vice President, Customer Experience at Manulife

Bob Buiaroski

Senior Vice President, Customer Experience

Check out the incredible speaker line-up to see who will be joining Bob.

Download The Latest Agenda

Main Conference Day Two: October 23, 2019

Wednesday, October 23rd, 2019

10:35 AM Improving Customer Loyalty Through Operations

• Getting a better understanding of your customers to enable the business to better anticipate
demand or new markets niches
• Use the customer journey to organize your business processes the way a customer
experiences them
• Prioritize improvement efforts based on Voice of the Customer input
• Transform traditional process metrics into measures that matter to customers
• Get your co-workers using the same customer mindset in the way they solve problems and
make decisions
Bob Buiaroski, Senior