Exclusive Interviews

Driving Culture Change Through Continuous Improvement

Driving Culture Change Through Continuous Improvement

Les Cyfko, Director, Operations, Engineering & Continous Improvement at PepsiCo sat down with us for an exclusive interview in the lead up to the Operational Excellence in Oil & Gas Summit. Les shares the actions taken by the multinational to launch their nationwide continuous improvement program that has led to many millions in savings for the company as well as a favourable cultural shift among front line associates.
Making a Case for Analytics: Driving ROI and Demonstrating Value

Making a Case for Analytics: Driving ROI and Demonstrating Value

Making a Case for Analytics: Driving ROI and Demonstrating Value  

Digital Transformation and Operational Excellence At The Workplace Safety & Insurance Board

Digital Transformation and Operational Excellence At The Workplace Safety & Insurance Board

In the lead up to Operational Excellence Week Canada, we interviewed Samantha Liscio, Chief Technology & Innovation Officer, and Jennifer Anderson, Chief Service Excellence Officer at WSIB Ontario. Samantha and Jennifer discuss how their teams work together to drive WSIB’s digital transformation to improve the customer experience and operational efficiency.

Driving Innovation and Continuous Improvement at the Hospital for Sick Children

Driving Innovation and Continuous Improvement at the Hospital for Sick Children

David During, Director of Continuous Improvement & Innovation at the Hospital for Sick Children sat down with us in an exclusive interview in the lead up to Operational Excellence Week Canada. David shares insights into their Lean Management System which has helped to bridge the gap between improvement theory and practice by operationalizing aspects that influence how problems are solved. 

The Voice of the Experts: How The Dow Chemical Company is Driving Continuous Improvement

The Voice of the Experts: How The Dow Chemical Company is Driving Continuous Improvement

In the lead up to the 2019 Operational Excellence Week Canada in Toronto, we caught up with Julie Thyne, North America Continuous Improvement Lead at The Dow Chemical Company. Julie provides insight into how the company is driving reliability improvements by speaking directly to frontline experts.

Operational Excellence in Energy: A Canadian Perspective

Operational Excellence in Energy: A Canadian Perspective

In today's volatile market environment, how can you deliver consistent operational excellence? And where do you go to learn how to start?

Mark Little, VP Health & Safety at Cenovus Energy, Emmanuel Giry, Manager, Enterprise Risk Management at Alberta Energy Regulator, and Shannon Guterson, Senior Business Analyst at TransCanada, shared their OpEx journeys and their biggest priorities and challenges when it comes to balancing operational efficiency with operational risk management.

Download the eBook to find out more.

Leveraging Data to Mitigate Asset Risk at Suncor

Leveraging Data to Mitigate Asset Risk at Suncor

Leigh Mork, Director of Maintenance and Reliability Integration at Suncor Energy, shares Suncor’s approach to mitigating asset risk and how to use asset information to enable safe, reliable and cost effective operations. 

Controlling Risk in a Dangerous World: How to Prevent the Next Accident

Controlling Risk in a Dangerous World: How to Prevent the Next Accident

Exclusive interview with Jim Wetherbee, the only American astronaut to have commanded five missions in space, a former Vice President of Operational Leadership at BP and author of the recently published “Controlling Risk"! 

In this exclusive interview, Jim discusses the ten common adverse conditions that existed in companies that experienced a major safety incident and how to use the presence and severity of these conditions as indicators to determine if your organization may be drifting toward a disaster.

Download the full interview to find out more.

BEHAVIOURAL LEADERSHIP IN HAZARDOUS INDUSTRIES

BEHAVIOURAL LEADERSHIP IN HAZARDOUS INDUSTRIES

Becoming a High Reliability Organization

In this interview, Mick O’Connor, Behavioural Safety Manager at Irving Oil, explains what role leadership plays in shaping safety culture and the key management hurdles that stand between a company achieving operational excellence.

Mick shares how Irving Oil implemented changes in leadership thinking to support organizational transformation through training, change management and stakeholder engagement and how other companies can do the same and build a culture of collaboration to achieve what he defines as a ‘desire-based culture.’

Leading Millennials to Operational Excellence

Leading Millennials to Operational Excellence

Everyone seems to have an opinion about the millennial generation – positive, negative, or otherwise. Regardless, it is difficult to deny that this blossoming generation grew up in a very different environment than preceding generations.

These differences invariably lead to different perspectives, priorities, and practices. As leaders working in hazardous industries, it is imperative to understand, embrace and leverage these differences to maximize your company’s performance.

In this interview, Matt DiGeronimo, Vice President of Operations at Veolia, shares his experience working with millennials in the military and energy industries and presents suggestions for leading this generation on your journey to operational excellence.

Human Factors meets Data and Analytics at Chevron

Human Factors meets Data and Analytics at Chevron

Graciela Perez, Global Manager at Chevron, shares how the global oil and gas giant is leveraging human factors and data analytics as part of their Lean Transformation.

Download the interview to learn how human factors, linked together with Lean Six Sigma, has helped Chevron facilitate change management, improve cross functional learning, and deliver safer and more efficient operations.

Maximizing Continuous Improvement at Europe's Largest Refinery

Maximizing Continuous Improvement at Europe's Largest Refinery

In this exclusive interview, Ýr Gunnarsdóttir – Operational Excellence / Continuous Improvement Leader for Shell, talks us through how Continuous Improvement (CI) can act as a key enabler for business performance and outcome and how CI ways of working enabled Shell to start-up the Pernis refinery in less than one month after a full shut-down due to a power failure.

Operational Excellence at Veolia: how culture change can improve financial performance in high risk industries

Operational Excellence at Veolia: how culture change can improve financial performance in high risk industries

Matt DiGeronimo, Vice President of Operations at $50B energy company Veolia, shares his insights on transforming the cultural, operational, and financial underpinnings of a failing coal-fired power plant in just 12 short months. 

Download the full interview to find out the key challenges in modifying the thought-processes and operational models that can often be ingrained for decades in the minds of front-line supervisors, and how culture change can ultimately improve financial performance in high risk industries.

Laying the Foundation for EH&S Excellence

Laying the Foundation for EH&S Excellence

In this in-depth interview, Bonnie Schwartz, Vice President of Environmental Health and Safety at Calpine – a $6B Fortune 500 company with over 2,200 employees and America’s largest generator of electricity from natural gas and geothermal resources - shares her insights into successfully building a foundation of operational excellence with principles that begin with safety.

Download the full interview to read more

Maintaining your Safety Culture During Times of Transformation

Maintaining your Safety Culture During Times of Transformation

Exclusive Interview with Enbridge Executive Vice President Cynthia Hansen

In this interview, Cynthia Hansen, Executive Vice President of Utilities and Power Operations at Enbridge, shares her unique insights on how high-risk businesses can enable safe and reliable operations during times of transformation.

Download the full interview to find out how Enbridge is:

  • Realigning its EH&S processes following the merger with Spectra 
  • Enabling and delivering OE performance through its integrated management system
  • Fostering a culture that embraces technology acceleration
  • Using predictive analytics and AI to create a safer environment for its workers
Monitoring Operational Risk at the Asset Level

Monitoring Operational Risk at the Asset Level

In the lead up to this year’s Operational Excellence Week Canada, we sat down with Stewart Behie, Manager of Safety and Process Risk at Occidental Oil & Gas to discuss how Oxy is monitoring operational risk at the asset level, and how the oil, gas, and chemical giant is using technology to improve the outcome of safety critical decisions.
Developing an Impactful Safety and Supply Chain Strategy

Developing an Impactful Safety and Supply Chain Strategy

In the lead up to the Operational Excellence in Energy and Utilities Summit we spoke with Simon Watson - Head of Health, Safety, Security and Wellbeing at Thames Water - about Thames Water’s ground breaking approach in using psychology alongside organisational performance to select supply chain partnerships.

Developing a Robust Hazard Identification Process

Developing a Robust Hazard Identification Process

In the lead up to this year’s Operational Excellence in Energy & Utilities Summit, we sat down with Kal Johnson, Director of HSSE at Cameron LNG. Kal is accountable for developing and implementing an overarching corporate and operations HSSE management system, while maintaining strategic security infrastructure to meet MARSAC and USCG requirements. Kal has been working on a robust hazard identification program.

Predictive Analytics To Drive Real Time Production Optimization

Predictive Analytics To Drive Real Time Production Optimization

In the lead up to this year’s Operational Excellence Week Canada, we sat down with Mark Hutcherson, Director of Operational Excellence at ConocoPhillips. Mark discusses how the American energy giant is taking the next step toward digital transformation and driving real time production optimization. 

In this exclusive interview, Mark shares powerful insights on how ConocoPhillips is fostering a culture of technology adoption, as well as how AI is used for the purposes of equipment condition monitoring and predictive analytics. 

Safety Culture at Arkema: Focusing on Culture to Drive Operational Excellence

Safety Culture at Arkema: Focusing on Culture to Drive Operational Excellence

Paul Leonard - Vice President of Health, Safety and Environment at Arkema - shares his insights on the company's journey to safety excellence and how they focused on culture to drive operational excellence to become one of the smallest chemical companies in the world.

Improving Safety, Reliability and Efficiency at Duke Energy

Improving Safety, Reliability and Efficiency at Duke Energy

In the lead up to the Operational Excellence in Energy & Utilities Summit, we interviewed Ed Brewer, General Manager, Generation Strategy & Planning at Duke Energy, to gain his insights on how the energy giant had to rethink and rework their approach to Operational Excellence, following several back to back safety incidents in 2014.

25 Years of Operational Excellence at Canadian Pipeline Association

25 Years of Operational Excellence at Canadian Pipeline Association

Exclusive interview with Chris Bloomer, President of the Canadian Energy Pipeline Association (CEPA). As the CEPA celebrate its 25th anniversary, Chris sat down with OneBridge Solutions' Tim Edward to discuss the state of Canada's pipeline industry. 

Chris provides his insights on CEPA's Integrity First Initiative, a process to which the entire industry is committed, as well as his thoughts on the Federal Government's purchase of the Trans Mountain Pipeline, and implementation of the new Impact Assessment act - and what effect both will have on the development of future pipeline projects in Canada. 

Integrating Risk & Asset Management at Enbridge Gas Distribution

Integrating Risk & Asset Management at Enbridge Gas Distribution

In the lead up to Operational Excellence Week Canada, we sat down with Michelle George, Vice President of Engineering & Asset Management at Enbridge Gas Distribution. Michelle tells us about how Canada's largest energy delivering company is driving operational excellence through their integrated management system and their quantitative approach to risk management. 

Digital from the Ground Up: Growth and Innovation at Rio Tinto

Digital from the Ground Up: Growth and Innovation at Rio Tinto

In the lead up to Operational Excellence Week Canada in Toronto, we caught up with Nigel Steward, Head of Processing Centre of Excellence at Rio Tinto. Nigel tells us about the technological transformations that are taking place within Rio Tinto as well as the role of sustainability in their future thinking.

People, Process, Technology: Driving Operational Excellence at Hydro One

People, Process, Technology: Driving Operational Excellence at Hydro One

In anticipation of Operational Excellence Week Canada, in Toronto, we sat down with Martin Huang, Vice President of System Operations at Hydro One. Martin tells us about Hydro One’s journey to becoming a high reliability organization, and how the company is employing sensor technology to improve their power delivery performance.

Learning from Human Error: How BP’s Human Performance Framework is Improving Site Safety

Learning from Human Error: How BP’s Human Performance Framework is Improving Site Safety

In the lead up to Operational Excellence Week Canada, we sat down with Hugo Ashkar, Global Risk Manager at BP, to discuss his work in human performance and the role of human factors in overall risk management.

Future in Focus: How CNRL is Using Innovation to Reduce Operational Cost and Risk

Future in Focus: How CNRL is Using Innovation to Reduce Operational Cost and Risk

In the lead up to Operational Excellence Week Canada in Toronto, we caught up with Joy Romero, Vice President of Technology & Innovation at Canadian Natural Resources Limited (CNRL). Joy provides insight into CNRL's use of 'game changing' technologies as well as their current carbon conversion initiatives. 

Human System Engineering: Human Factors, Procedures, and Safety Culture

Human System Engineering: Human Factors, Procedures, and Safety Culture

Camille Peres, PhD, Texas A&M School of Public Health sat down with us to talk about Human System Engineering: Human Factors, Procedures, and Safety Culture.

Download the exclusive interview to find out the latest research in human factors including:
  • ‘Contextual Inquiry’ and why some procedures aren’t consistently followed
  • How to properly develop and maintain effective procedural systems
  • The role of machine learning in the development of a robust system of procedures