Digital Transformation And Operational Excellence At The Workplace Safety Insurance Board
Digital Transformation and Operational Excellence At The Workplace Safety & Insurance Board
In the lead up to Operational Excellence Week Canada, we interviewed Samantha Liscio, Chief Technology & Innovation Officer, and Jennifer Anderson, Chief Service Excellence Officer at WSIB Ontario. Samantha and Jennifer discuss how their teams work together to drive WSIB’s digital transformation to improve the customer experience and operational efficiency.
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