FOCUS DAY - Thursday, October 22, 2020

8:00 am - 8:30 am Registration and Check in

8:30 am - 8:45 am Chair’s Opening Address

Julie Thyne - Global Continuous Improvement Lead, Dow Chemical

Julie Thyne

Global Continuous Improvement Lead
Dow Chemical

Organizational transformation initiatives have a success rate of 5-10%. Often, companies fail to
realign their strategies and operations, resulting in the loss of value from transformation programs.
What does it take to sustain transformation and drive operational excellence that can create value
for the frontline?
• Integrating strategy, people, process, technology, data to properly drive transformational
• Properly shaping systems and technology and creating fit-for purpose platforms that create
• Creating a culture that fosters technology adoption, continuous improvement, and innovation

Kim George

National Manager, Enterprise Business Solutions
Toyota Canada


Betty Parston

Vice President, NAM Lean Office
Schneider Electric

9:30 am - 10:15 am Conquering Digital, Business and Cultural Transformations

Jose Pires - Founder and President, Global Excellence & Innovation
Preparing your organization for intelligent automation is where change management and
technology mix. How can you create a culture that is ready for and embraces new technologies?
Furthermore, how can you engage your employees of all skill levels in the use of these new
technologies? In this interactive workshop, the session leader will give an overview of the common
challenges being felt on the business and IT side of the IA space as it relates to workforce
engagement, training, and long-term engagement – and tactics to overcome a variety of workforce
• Properly shaping technology systems and creating fit-for-purpose platforms
• Establishing effective, standard ways of working
• How to build business and IT workforce strategies that take into account your diverse
workforce talents, resources, challenges and project goals
• Sourcing and managing effective external teams
• Workforce career development and paths
• Developing workforce change management initiatives

Jose Pires

Founder and President
Global Excellence & Innovation

10:15 am - 10:45 am Networking Break

10:45 am - 11:30 am Building the Process Transformation Capabilities of the Future: What Skills? What Roles?

• What does a 21st century practitioner look like?
• Understanding the power of human capital for operational excellence
• What skills / what roles are required in the future?
• Optimizing your resources: effective productivity benchmarking
• Working with remote teams
• Develop a more self-sufficient operational excellence infrastructure through training, new
systems and ongoing management
• Create networks of excellence and enable knowledge transfer to maximize process excellence


11:30 am - 12:15 pm Bringing Lean, Agile and Digital Transformation Together to Deliver Enterprise Wide


11:30 am - 12:15 pm Transformation Culture & Workforce Transformation: Where do you Start?


11:30 am - 12:15 pm Organizational and Process Redesign to Adapt to Modern Customers


11:30 am - 12:15 pm Understanding why Transformations Fail


11:30 am - 12:15 pm Preparing for the Impact of Digitalization on Your Business and Your People


11:30 am - 12:15 pm Driving Innovation and Purposeful Transformation

12:15 pm - 1:15 pm Networking Lunch

1:15 pm - 2:00 pm Establishing a Continuous Improvement Culture During Your Transformation

• Establishing a road map with clear goals: What is it that we’re really trying to achieve?
- Defining success for every level of the organization
• Evaluating the problem solving process and the CI capabilities in your organization
• Establishing effective, standard, ways of working
• Incorporating CI initiatives into overall transformation strategy

2:00 pm - 2:45 pm Removing Barriers to Change: Change Management Tactics to Drive Business Operational Excellence

Michelle Boutin - Director, Technology PMO, Rogers Communications
• Is change management a critical element of transformation?
• How much effort and attention should be given to managing
• Identifying where you want to be – and what kind of behaviors
are necessary to execute that?
• Creating the case for change to senior executives: Methods
for reporting and communicating initial success back to your
key business stakeholders
• Driving change to the corporate environment - and anticipating
and dealing with the consequences

Michelle Boutin

Director, Technology PMO
Rogers Communications

2:45 pm - 3:15 pm Networking Break

3:00 pm - 4:30 pm Driving OE to the Frontline: Sustainable Transformation From the Bottom Up

Julie Thyne - Global Continuous Improvement Lead, Dow Chemical
Most companies today have developed an operational excellence framework in which there are
numerous continuous improvement initiatives. Where a lot of organizations fail is in gaining
frontline support in order to fully realize the OE transformation.
Transformation & Change Management Masterclass
Prior to her current role as a Global Improvement Leader at Dow Chemical, Julie Thyne served
as a site leader for one of the company’s electronic materials facilities. In this role, Julie saw
how tangible results can be realized when the frontline employees are consulted, engaged, and
responsible for continuous improvement initiatives. In this highly interactive Masterclass, Julie will
discuss how basic lean and CI principles can be combined and applied to drive improvement from
the bottom up. In addition to a real life case study from the plant, Julie will share how you can apply
these techniques in your own organization:
• Creating a structured approach in frontline / floor meetings
• Asking the right questions to get to find opportunities for tangible improvements
• Using Short Interval Control to track improvement projects in a digestible way
• Developing a culture of OE and reliability through frontline engagement
• How to identify CI projects and link them to overall business objectives and strategy
• Setting your people up for success by providing employees with the right tools to follow
through with improvement projects

Julie Thyne

Global Continuous Improvement Lead
Dow Chemical

4:30 pm - 4:30 pm Closing Remarks & Focus Day Adjourns