21 - 24 October, 2019 | Toronto, Ontario

Culture Change Focus Day

Culture Change Focus Day

8:00 am - 8:30 am Registration and Check In

8:30 am - 8:45 am Chair's Opening Address

Jose Pires, Founder & President at Global Excellence & Innovation

Jose Pires

Founder & President
Global Excellence & Innovation

8:45 am - 9:30 am Culture and Business Transformation: Making the Impossible Possible

If “culture eats strategy for breakfast”, operational excellence, safety, and high reliability may easily
become side dishes. Nearly 90% of all major organizational initiatives or programs die a slow death,
systematically chewed up by the jaws of culture. Let’s break the cycle and serve a dinner of best
practices from great, enduring organizations that have transformed their cultures into their greatest
competitive advantage.
This “laying the groundwork” session will highlight effective mechanisms and practical approaches for
cultural transformation:
• Evaluating cultural status, history and resistance to change
• Intentionally designing a culture for competitive advantage
• Identifying and engaging cultural champions, influencers, and leaders
• Engaging and energizing the workforce to implement change that creates value
• Accelerating leadership development aligned with the new culture
• Transforming apathy and complacency into a purpose driven organization that delivers results

9:30 am - 10:15 am Implementing changes in leadership thinking and behaviours to effectively embrace and support organizational transformation

• Why process improvement can be easier than you think: securing executive support the right way
• What keeps operational excellence professionals in employment
• Understanding the role of leadership in operational excellence: Identifying the key management
hurdles and beliefs that can prevent improvement
• How much do leaders have to know about OE to be effective at leading improvements in their
businesses
• What is the role of culture in achieving Operational Excellence?
• Creating a culture of operational excellence
Hugo Ashkar, Global Risk Manager at BP

Hugo Ashkar

Global Risk Manager
BP

10:15 am - 10:45 am Networking Break

10:45 am - 12:00 pm Creating a Culture of Operational Excellence

12:00 pm - 1:00 pm Networking Luncheon

1:00 pm - 1:45 pm Getting Better at Getting Better: Creating a culture of Operational Excellence

• Getting better at getting better: What does a culture of Operational Excellence really mean?
• Leadership’s responsibility to identify and address cultural gaps
• What’s the link between culture and Operational Excellence?
• Instilling a culture of operational discipline
• Building internal connectivity and collaboration
• Steps to take to ‘fix’ culture: training, change management and stakeholder engagement
• Removing barriers to change: Creating a sustainable operational excellence culture
• Is change management a critical element of operational excellence? How much effort and attention
should be given to managing change?
• True operational excellence rests on the idea of a continuous improvement mindset: how to build OE
into your business operating model
• Continued employee engagement: Understanding that the business is never done growing, improving
and learning, and employees are part of this process every day

1:45 pm - 3:45 pm Culture and Business Transformation: Making the Impossible Possible

If “culture eats strategy for breakfast”, operational excellence, safety, and high reliability
may easily become side dishes. Nearly 90% of all major organizational initiatives or
programs die a slow death, systematically chewed up by the jaws of culture. Let’s break
the cycle and serve a dinner of best practices from great, enduring organizations that
have transformed their cultures into their greatest competitive advantage.
This Executive Masterclass and Dinner session will highlight effective mechanisms and
practical approaches for cultural transformation:
• Evaluating cultural status, history and resistance to change
• Intentionally designing a culture for competitive advantage
• Identifying and engaging cultural champions, influencers, and leaders
• Engaging and energizing the workforce to implement change that creates value
• Accelerating leadership development aligned with the new culture
• Transforming apathy and complacency into a purpose driven organization that
delivers results

Jose Pires, Founder & President at Global Excellence & Innovation

Jose Pires

Founder & President
Global Excellence & Innovation

4:30 pm - 4:30 pm Closing Remarks and Focus Day Adjounrs