21 - 24 October, 2019 | Toronto, Ontario

Post Conference Day One: Site Tour & Culture Change Focus Day

Site Tour

9:00 am - 11:00 am Driving Operational Excellence Through Innovation: Site Tour of Cisco Toronto Innovation Center

The Cisco Toronto Innovation Centre is one of fourteen global Cisco Innovation Centers that seek to inspire and showcase local innovation and digital transformation
trends and opportunities. The first, and only one, of its kind in North America, the Cisco Toronto Innovation Centre helps organizations improve business outcomes by
integrating, creating, testing and validating a variety of Proof of Concept solutions, including AI and IoT.
Wayne Cuervo, Director of Innovation and General Manager of the Toronto Innovation Centre at Cisco has agreed to give a small group of Opex Week attendees an
exclusive tour of the centre. Learn about the next generation of Smart Cities, Smart Buildings and see co-innovated prototypes of the latest technology innovations.
What you’ll get with your visit
• A glimpse into how Cisco innovates
• A showcase of industry case studies and ‘Art of the Possible’ use cases
• Access to the Innovation Engineering team to learn about transformational concepts to real-life business challenges and use cases
• Question and Answer opportunity on digital transformation for successful business outcomes.
Join us for a tour of the Innovation Centre and get exposed to the latest digital trends, challenges and use cases. Learn about how to foster innovation and accelerate
digital transformation in your own company.

Culture Change Focus Day

8:00 am - 8:30 am Registration and Check In

8:30 am - 8:45 am Chair's Opening Address

8:45 am - 9:30 am Culture and Business Transformation: Making the Impossible Possible

If “culture eats strategy for breakfast”, operational excellence, safety, and high reliability may easily
become side dishes. Nearly 90% of all major organizational initiatives or programs die a slow death,
systematically chewed up by the jaws of culture. Let’s break the cycle and serve a dinner of best
practices from great, enduring organizations that have transformed their cultures into their greatest
competitive advantage.
This “laying the groundwork” session will highlight effective mechanisms and practical approaches for
cultural transformation:
• Evaluating cultural status, history and resistance to change
• Intentionally designing a culture for competitive advantage
• Identifying and engaging cultural champions, influencers, and leaders
• Engaging and energizing the workforce to implement change that creates value
• Accelerating leadership development aligned with the new culture
• Transforming apathy and complacency into a purpose driven organization that delivers results

9:30 am - 10:15 am Implementing changes in leadership thinking and behaviours to effectively embrace and support organizational transformation

• Why process improvement can be easier than you think: securing executive support the right way
• What keeps operational excellence professionals in employment
• Understanding the role of leadership in operational excellence: Identifying the key management
hurdles and beliefs that can prevent improvement
• How much do leaders have to know about OE to be effective at leading improvements in their
• What is the role of culture in achieving Operational Excellence?
• Creating a culture of operational excellence

10:15 am - 10:45 am Networking Break

10:45 am - 11:30 am The link between Operations Management Systems and Culture: Characteristics of companies that systematically manage their operations

Many companies have implemented formal management systems in an attempt to improve execution
and achieve Operational Excellence. While a few companies like Chevron, Exxon and Koch Industries
have had tremendous success with their management systems, many other companies have found their
management system has become bureaucratic, costly, and ineffective. Even worse, they have found
their management systems added more layers of complexity that further weigh upon the companies’
performance. Wilson, Perumal & Company has identified 9 key characteristics of companies that
successfully leverage their management systems, and this session will explore how they:
• Create engaged and committed leaders
• Reduce complexity and implement a single operations management system designed to achieve
Operational Excellence, rather than several separate management systems to achieve excellence in
individual dimensions of performance (e.g. safety, environmental, quality, reliability, etc.).
• Structure their management system on a logical and clearly defined set of key controls
• Set high targets for quality, productivity, cost, and other operational performance indicators, and judge
the effectiveness of their management systems through its contributions to achieving those targets
• Assign clear ownership and governance for the processes that make up their management systems
• Integrate implementation of the management system into the business planning cycle
• Drive accountability through audit
• Take a risked-based approach
• Create a culture of operational discipline

11:30 am - 12:15 pm "Culture eats strategy for breakfast": Key levers for evolving your company culture

• Creating a culture of Continuous Improvement
• Determining your organization’s current culture – and shaping it to fit your strategy
• Why culture is the best source of competitive advantage out there
• Defining your aspirational target culture
• Leadership alignment: changing leadership behaviours to drive operational excellence
• Using culture as a fundamental management tool
• Understanding that what worked in the past may no longer work in the future - and what worked for
one company may not work for another

12:15 pm - 1:15 pm Networking Luncheon

1:15 pm - 2:00 pm Getting Better at Getting Better: Creating a culture of Operational Excellence

• Getting better at getting better: What does a culture of Operational Excellence really mean?
• Leadership’s responsibility to identify and address cultural gaps
• What’s the link between culture and Operational Excellence?
• Instilling a culture of operational discipline
• Building internal connectivity and collaboration
• Steps to take to ‘fix’ culture: training, change management and stakeholder engagement
• Removing barriers to change: Creating a sustainable operational excellence culture
• Is change management a critical element of operational excellence? How much effort and attention
should be given to managing change?
• True operational excellence rests on the idea of a continuous improvement mindset: how to build OE
into your business operating model
• Continued employee engagement: Understanding that the business is never done growing, improving
and learning, and employees are part of this process every day

2:00 pm - 2:45 pm Culture Change Programs: Where do you start?

• Where do you start when it comes to changing culture?
• Where should the responsibility for changing culture lie within an organization?
• What are the stages of culture change? Can a new culture really be learned?
• What are the fundamentals of culture change programs?

2:45 pm - 3:15 pm Networking Break

3:15 pm - 4:30 pm Creating a Culture of Operational Excellence

4:30 pm - 4:30 pm Closing Remarks and Focus Day Adjounrs