MAIN CONFERENCE - Tuesday, October 20, 2020

7:00 am - 7:30 am Registration and Check In

8:00 am - 8:05 am Welcome from Conference Director

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Les Cyfko

Director, Engineering & Continuous Improvement
PepsiCo

8:15 am - 9:00 am Implementing Changes in Leadership Thinking and Behaviors to Effectively Embrace and Support Organizational Transformation

Jim Hinderks - Vice President of Global Operations & Supply Chain, Continuous Improvement, Hertz

• Changing leadership behaviors to drive results faster: Achieving more with less

• Understanding the role of leadership thinking and behaviours in keeping a stressed workforce engaged, willing

and able to carry out the actions necessary to drive OE

• Understanding the role of leadership in operational excellence: What makes a leader when it comes to

continuous process improvements?

• How much do leaders have to know about CI to be effective at leading improvements in their businesses?

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Jim Hinderks

Vice President of Global Operations & Supply Chain, Continuous Improvement
Hertz

9:00 am - 9:35 am Integrating People and Business Process to Dramatically Improve Business Performance

Sharif Barakzai - Director, Business Process Improvement, Loblaws
Elizabeth Dare - Director, Strategic Business Improvement, Johnson & Johnson

• The three pillars: Creating the framework needed to put the Business Value ‘stake’ in the ground’

• Integrating people, process and technology and shifting from passenger to driver in your quest for Operational

Excellence

• People development: Introducing continuous improvement, deployment strategies, and training and mentoring

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- Is your operational framework guiding employees toward repeatable, optimized behavior and habits?

- Supporting processes: project ideas transitioned into projects and projects managed to implementation

• Growing people and building habits: why Operational Excellence is not just about the tools

• Coaching, employee empowerment and problem solving

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Sharif Barakzai

Director, Business Process Improvement
Loblaws

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Elizabeth Dare

Director, Strategic Business Improvement
Johnson & Johnson

9:35 am - 10:10 am Connecting Operational Excellence to the Bottom Line

There has never been a more critical time for companies to be focused on Operational Excellence – its critical
not just for survival but in order to thrive in the years ahead. The innovators that have strategically invested
in operational efficiency programs are demonstrating their operational resilience – while marginal operators
must significantly improve in order to position themselves for long-term growth in an increasingly competitive
marketplace. With so many companies hampered by complexity and inefficiency, now is the time to optimize your
operations to yield more productivity and fully harvest the benefits of technology, scale and standardization.
Many of us have an Operational Excellence or CI program in place – but does it truly link planning and operations
to strategy? Are you getting the most business value you possible can out of it? What about metrics – what is
the true impact of OE on your business’ financial performance? Do you know? This dynamic panel will discuss
these issues and more – including how to reduce complexity and variability with clearly defined standards and
accountabilities, build the most compelling case for deeper OE focus and demonstrate to your executive leaders
and shareholders the true impact that Operational Excellence can have on the bottom line.

10:10 am - 10:40 am Morning Networking Break

LEADERSHIP & CULTURE

10:40 am - 11:10 am How Sobeys is Building a Culture of Continuous Improvement
Natashia Dunham - Director, Finance Shared Services, Sobeys
• Identifying the programs and systems that are right for your
organization
• Implementing structured training “accelerators” to build
specific capabilities
• Providing employees with proper tools to enable them to
unlock improvements on their own
• Creating a rewards and recognition system to encourage
specific CI behaviours
• Properly weighing effort and benefits to create an ongoing CI
project pipeline
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Natashia Dunham

Director, Finance Shared Services
Sobeys

• Creating a culture of Continuous Improvement
• Determining your organization’s current culture – and shaping
it to fit your strategy
• Why culture is the best source of competitive advantage out
there
• Defining your aspirational target culture
• Leadership alignment: changing leadership behaviours to
drive operational excellence
• Using culture as a fundamental management tool
• Understanding that what worked in the past may no longer
work in the future - and what worked for one company may
not work for another
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Barb Callander

Vice President, Operations Excellence - Six Sigma & Learning
Maple Leaf Foods

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Uma Gopinath

Head of Technology & Innovation
Lush Fresh Handmade Cosmetics

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Anu Pujji

Principal, Operational Excellence
Amazon

LEADERSHIP & CULTURE

11:40 am - 12:10 pm Culture Change Programs: Where do you Start?
Julia Mauer - Director HRBP, Global Growth, McCain Foods
Beth O'Connor - Director, Operational Excellence & Execution, Visa
• Where do you start when it comes to changing culture?
• Where should the responsibility for changing culture lie within
an organization?
• What are the stages of culture change? Can a new culture
really be learned?
• What are the fundamentals of culture change programs?
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Julia Mauer

Director HRBP, Global Growth
McCain Foods

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Beth O'Connor

Director, Operational Excellence & Execution
Visa

PROCESS EXCELLENCE

10:40 am - 11:10 am Continuous Improvement from the Ground up
Les Cyfko - Director, Engineering & Continuous Improvement, PepsiCo
PepsiCo employs over 5,000 people across Canada. Facing
an increasingly competitive market is PepsiCo’s rationale
for launching a comprehensive CI strategy through the
organization. In this case study, Les Cyfko, Director of
Continuous Improvement & Engineering at PepsiCo, will discuss
the implementation of a nationwide continuous improvement
program at the company that has delivered over $100 million in
savings.
- • Creating a burning platform
- • Engaging the total company
• Learning from successes and challenges
• Instilling organizational resilience
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Les Cyfko

Director, Engineering & Continuous Improvement
PepsiCo

PROCESS EXCELLENCE

11:10 am - 11:40 am Streamlining Processes Across Your Organization in Order to Avoid Risk and Ensure Compliance
Abhinav Suri - Head, Wealth Process Excellence, TD
Companies operate in a rapidly evolving world of changing
operational and regulatory compliance. This panel will
discuss key steps in the process discovery effort, and
explores decision models for optimizing front line processes,
eliminating inefficiencies, meeting environmental and regulatory
compliance standards, and other widely used scenarios.
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Abhinav Suri

Head, Wealth Process Excellence
TD

PROCESS EXCELLENCE

11:40 am - 12:10 pm Business Process Management and Agile Enablement
In this session you will learn:
• What are BPM Suites: especially the business value of
Business Process Management Suites
• How BPMS can capture Business Requirements for Execution
with governance, providing a “the big shift change” in
productivity
• How can you succeed with BPMS while thinking big and
starting small with tangible benefits ?
• Global Business Process consistence: corporate best
practices and responsive to local requirements

LEAN

10:40 am - 11:10 am Using Lean to Drive OE
• Building LEAN capabilities in OE and line leaders – getting the
journey started
• Moving past the tools and using the power of leader
involvement
• Changing where work happens to improve business results –
the why?
• Understanding the behavior / priority shift required
• Building a plan to make LEAN leadership ‘the way we work’

LEAN

11:10 am - 11:40 am A Step by Step Guide to Using Lean Tools to Achieve Operational Excellence
In this interactive and hands on session, our session leader
will take participants through a step by step approach to
implementing and using Lean tools to achieve operational
excellence, including how to:
• Develop a Continuous Improvement culture with enterprise
wide Operational Excellence as your goal
• Assess your organization’s current state and develop
benchmarks and metrics for process improvement
• Implement successful change management strategies to
bring everyone on the journey
• Understand how Lean will affect our existing quality and
performance initiatives and plan for the change
• Identify how Lean can ramp up and support growth while
keeping costs low
• Apply a Kaizen Event to gain buy-in as well as deliver
significant results in the short-term
• How does one build the internal Capability?
• What does success look like?

LEAN

11:40 am - 12:10 pm Lean Transformation: Enabling Efficiency in Times of High Uncertainty
Kentia Dazulma - Director, Data & Analytics and Information Management, Transport Canada
• Why being Lean is no longer just about running Six Sigma
programs
• Creating a relentless focus on lean, user-focused processes
• Leveraging end-to-end design thinking techniques focused on
end user needs
• Mining and refining data to constantly improve performance
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Kentia Dazulma

Director, Data & Analytics and Information Management
Transport Canada

12:10 pm - 1:00 pm Networking Luncheon

Digital Transformation

1:00 pm - 1:30 pm The Digitally Enabled Worker: Supporting Your Workforce Through Digital Transformation
Uma Gopinath - Head of Technology & Innovation, Lush Fresh Handmade Cosmetics
• Fostering a culture that accelerates technology adoption
• Understanding the potential impact of digitization on your
business – and your people
• How do you identify – and then develop - the digital skills and
capabilities you need?
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Uma Gopinath

Head of Technology & Innovation
Lush Fresh Handmade Cosmetics

Digital Transformation

1:30 pm - 2:00 pm Perfect Processes? How Perfect do Your Processes Need to be Before you Automate Them?
• How do you ensure the data you wish to automate meets your
process automation requirements - and is it really necessary
before you push ahead with automating your processes?
• How to qualify your data to ensure it’s IA worthy
• How to automate structured versus unstructured data – the
technologies to do so and what needs to be done prior to
implementation and throughout the process
• Obstacles that often get in the way and how to overcome
them

Digital Transformation

2:00 pm - 2:30 pm Preparing for the Impact of Digitalization on Your Business and Your People
Kim George - National Manager, Enterprise Business Solutions, Toyota Canada
• People, Process & Technology: Creating the integration and
having the strategic vision to put the business transformation
‘wheels in motion’
• Growing people and changing behaviors: Why operational
transformation is not just about redesigned business
processes and new technology applications
• Organizational Readiness: Taking into consideration all
aspects of the transition, including operational processes,
roles and delegations of authority, documentation, data
management, IT systems, resources, and governance
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Kim George

National Manager, Enterprise Business Solutions
Toyota Canada

Digital Transformation

1:00 pm - 1:30 pm Unlocking Human Potential: Setting up a Successful RPA Program
Matthew Vaccari - Director, Operational Excellence, Canada Life
This panel of experts will discuss their journeys from RFP to
Automation, and what works and didn’t work for their organizations
• What are the specific opportunities, challenges and best
practices to take advantage of this dynamic technology to drive
business results today?
• Where to start and how
• Delivering tangible results and demonstrating the value of RPA
• Lessons Learned
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Matthew Vaccari

Director, Operational Excellence
Canada Life

Digital Transformation

1:30 pm - 2:00 pm Analytics & Operational Excellence: Cracking the Code on Digital and Analytics Execution
Organizations have invested tremendous amounts of resources
into digital and analytics initiatives yet for many the actual business
impact has been much smaller than expected. Reasons for these
failures are often misunderstood, which leads to cycles getting
repeated as the root causes are not addressed. This interactive
panel will discuss:
• Understand why digital transformation initiatives fail
• Recognize how digital businesses are fundamentally different
from traditional ones?
• Get a practical framework for attaining “Digital and Analytics
Excellence”

Digital Transformation

2:00 pm - 2:30 pm Digital Transformation: What Does it Mean for the Frontline?
• Integrating people, process & technology to properly drive
transformational change
• Developing the necessary skills throughout the workforce,
including leadership
• Properly shaping systems and technology and creating fit-forpurpose
platforms
• Establishing effective, standard, ways of working
• Creating a culture that fosters technology adoption and
continuous

Digital Transformation

1:00 pm - 1:30 pm AI & ML in the Cloud: Automating Operations, Upgrading Customer Experience and Unleashing Growth
• How can the cloud optimize intelligent automation
performance?
• The IoTs’ (Internet of Things’) role in the AI & ML Cloud
equation
• Sizing up the vendor options and which are right for your longterm
IA strategies
• Infrastructure as a Service (IaaS) and Platforms as a Service
(PaaS) vendor offerings

Digital Transformation

1:30 pm - 2:00 pm The Skills Gap: Are you Ready?
As companies progress on their digital journey, automation is
becoming more established and as successes continue to grow,
the workforce will begin to interact with more and more digital
workers in the workplace.
This human-digital interaction will change the very nature of
work itself as it requires the workforce to adopt new skillsets
to remain relevant. In this presentation, you’ll learn about the
upcoming skills gap and how you can begin preparing to ensure
your workforce does not get left behind.

Digital Transformation

2:00 pm - 2:30 pm Evaluating and Quantifying the Benefits of Digital Projects in Order to Identify the Highest Payback Opportunities
• The characteristics of a good candidate project for application
of these technologies from a technical and business
perspective, taking into account cost, complexity, risk and ROI

2:30 pm - 3:00 pm Solution Spotlight

Branded as “the best networking session I’ve ever attended” by a number of past Summit delegates, this structured networking session is the ideal opportunity for you to
capitalise on time out of the office by speaking to the experts in attendance and learning about the solutions available to your specific OE challenges.
How does it work? It’s easy. You spend seven minutes at a table of your choice, and when the bell rings you’ll be directed to the next one to start another round of networking. At the end of the session you’ll have
met most of your peers, and if you haven’t, you can continue into the networking cocktail reception at the end of the day.

DATA & ANALYTICS

3:00 pm - 3:30 pm Gaining Buy-In and Building Trust to Fully Leverage the Power of Data Analytics
• Why focusing on the people is the key success factor to
making this work
• Leadership opportunities and challenges
- Overcoming cultural barriers to adopting new technologies
and new ways of working
- How to engage the organization in trusting in new tools,
models and output
- The importance of communication
• Believing that data is a critical asset and building trust in data
• How to get started with analytics

DATA & ANALYTICS

3:30 pm - 4:00 pm Leveraging Historical Data: The First Step to Performance Optimization
• Using LR to move away from experience only decision making
to data driven decisions
• Using your historical data to understand your key challenges
and then creating benchmarks to measure your success
• How Natural Language Processing and AI coupled with data
science can move you from a traditional approach to an
Industry 4.0 strategy

DATA & ANALYTICS

4:00 pm - 4:30 pm Fostering Analytics Capabilities to Drive Operational Excellence
• What role do data & analytics play in Operational Excellence?
How substantial is that role?
• Properly using data for driving insights and empowering
decision making through data
• Integrating your data sets to ensure consistency and accuracy

ORGANIZATIONAL OPTIMIZATION

3:00 pm - 3:30 pm Organizational Optimization: The Holistic Transformation
Robert Hutcherson - CEO & Founder, Optimize Consulting, Inc.
Lee Winters - Senior Director, Strategy Optimization, Optimize Consulting, Inc.
• Why the need for Optimization?
• Assessing the Current State of your Organization
• Transforming your Organization to a Future State of
Optimization
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Robert Hutcherson

CEO & Founder
Optimize Consulting, Inc.

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Lee Winters

Senior Director, Strategy Optimization
Optimize Consulting, Inc.

ORGANIZATIONAL OPTIMIZATION

3:30 pm - 4:00 pm Growth Strategy in the Digital Era
The impact of broader, more flexible and dynamic technologies will
present significant opportunities to unlock value within business
and across society in general. Advancements in applications,
mobility and cloud platforms have enabled force multipliers to
exist that when combined with falling technology costs present a
true opportunity for exponential progress.
For companies now entering into a growth orientated period,
selection and enablement of the right technology choices will
clearly differentiate themselves from their competitors and drive
long term sustainable advantages.
This next generation innovation will create major shifts across
all business functions and allow companies to evolve their
offerings to keep pace with an ever more demanding set of market
expectations.

ORGANIZATIONAL OPTIMIZATION

4:00 pm - 4:30 pm Efficiencies in Shared Services Through Building a Talent Pool Resource System and Common Resources
Krish Gupta - Senior Vice President & CFO, CRH Canada
In this session you will hear from CRH Canada about how
they were able to achieve cost savings of $1m over last 8
years, manage multiple financial systems through common
shared service resources and hire 10% of their employees from
proactive alternate talent pools within their shared services
centers. CRH Canada is a member of CRH plc, a leading global
diversified building materials business with annual revenues
of $30B, employing 90,000 people in 32 countries at 3,700
locations.
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Krish Gupta

Senior Vice President & CFO
CRH Canada

ENVIRONMENTAL & SOCIAL GOVERNANCE

3:00 pm - 3:30 pm Meeting Production and Financial Targets While Improving Environmental Stewardship: It can be Done
• Companies today are facing enormous pressure to both keep
costs down and decrease environmental impact.
• How can organizations achieve these two things
simultaneously?
• This presentation will demonstrate how good governance
practices can ensure production targets and improve
environmental performance.

ENVIRONMENTAL & SOCIAL GOVERNANCE

3:30 pm - 4:00 pm Achieving Environmental Sustainability Through Digitization
Digital transformation affords opportunities and possibilities
like never before. Companies have employed new technologies
to better their asset management, lower their risk and increase
efficiency in their operations. This case study will demonstrate
how companies can utilize the latest technologies to boost
sustainability in everyday operations, and master the “fourth
industrial revolution.”
• Sustainability as an evolving target
• Using and analyzing the data you are already collecting for
sustainability purposes
• IoT and AI technology in the reporting and monitoring of
production and manufacturing emissions
• Optimizing the supply chain, production, transportation
processes for sustainability

4:30 pm - 5:30 pm INDUSTRY CONNECT: Persuasion in chaos: Operational Excellence is a Breeze (until you add people!)

Join us for this exciting and unique opportunity to work with your industry peers. Attendees will break into groups by industry and
work together to answer the question:
How can you successfully connect your operational excellence program to the bottom line?
There has never been a more critical time for companies to be focused on Operational Excellence – its critical not just for survival but in order to thrive in the years
ahead. The innovators that have strategically invested in operational efficiency programs are demonstrating their operational resilience – while marginal operators
must significantly improve in order to position themselves for long-term growth in an increasingly competitive marketplace. With so many companies hampered
by complexity and inefficiency, now is the time to optimize your operations to yield more productivity and fully harvest the benefits of technology, scale and
standardization.
Many of us have an Operational Excellence or CI program in place – but does it truly link planning and operations to strategy? Are you getting the most business
value you possible can out of it? What about metrics – what is the true impact of OE on your business’ financial performance? Do you know? This dynamic session
will discuss these issues and more – including how to reduce complexity and variability with clearly defined standards and accountabilities, build the most
compelling case

5:30 pm - 5:30 pm Day One Closing Remarks and Conference Adjourns

5:30 pm - 6:30 pm Networking Cocktail Reception for all Conference Attendees, Speakers and Sponsors

With 200+ attendees at Operational Excellence Week Canada, take advantage of
this opportunity to meet new industry colleagues and reconnect with old ones. Plus
all of our conference speakers and sponsors will be present - an exceptional time to
follow up on ideas you've heard throughout the day and continue the conversation!