21 - 24 October, 2019 | Toronto, Ontario

Main Conference Day One: October 22, 2019

7:00 am - 8:00 am Registration and check in

8:00 am - 8:05 am Welcome from conference director

8:05 am - 8:15 am Chair's Opening Address

• Understanding the root causes behind process inefficiency, including issues of strategy and operating models
• Determining and addressing the biggest constraints on operations optimization
• What impact can a down market have on operational excellence programs?
• Understanding the role of leadership in operational excellence: Identifying the key management hurdles and beliefs that can prevent improvement
• How much do leaders have to know about OE to be effective at leading improvements in their businesses
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Paul DiGiandomenico

Senior Director, Retail Card Client Fulfillment Operations
CIBC

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Doug Purdy

Vice President, Industrial Management
Pratt & Whitney Canada

8:55 am - 9:30 am Continuous Improvement from the ground up

Les Cyfko - Director, Engineering & Continuous Improvement, PepsiCo
PepsiCo employs over 5,000 people at over 50 sites across Canada. Facing an increasingly competitive market
is PepsiCo’s rationale for launching a comprehensive CI strategy through the organization. In this case study,
Les Cyfko, Director of Continuous Improvement & Engineering at PepsiCo, will discuss the implementation of a
nationwide continuous improvement program at the company that has led to over $100 million in savings.
• Creating a burning platform in an already successful company
• Engaging the entire organization from leadership to the frontline
• Enhancing supply chain collaboration
• Lessons learned
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Les Cyfko

Director, Engineering & Continuous Improvement
PepsiCo

9:30 am - 10:05 am Fit-for-Future: changing the way we work at Sanofi Pasteur

Eric Berger - Head of Manufacturing System/ Transformation & Performance, Sanofi Pasteur
Sanofi is one of the world’s largest pharmaceutical manufacturing companies, with a strong Industrial Operations organization with more than 60 different sites in the different parts of the world . After experiencing production inefficiencies and recognizing the need for digitalization, the company implemented an enterprise wide transformation strategy in 2016. Four years later, Eric Berger, Head of Manufacturing System/ Transformation & Performance for Sanofi Industrial Operations will discuss the program and the lessons they learned along the way.
  • Changing the way we work
  • Making work and opportunities visible, establishing current and ideal states for operations
  • Establishing a culture of Continuous Improvement within and industrial framework
  • Fit-for- Future
  • Extending transformation strategy to multiple different sites and functions
  • Accelerating digital transformation and fostering a culture of technology adoption
  • Adapting to Change
  • Implementing change management programs to achieve enterprise alignment within the transformation strategy
  • Employing a flexible transformation strategy to overcome challenges with new approaches
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Eric Berger

Head of Manufacturing System/ Transformation & Performance
Sanofi Pasteur

10:05 am - 10:35 am Morning Networking Break

10:35 am - 11:05 am Leadership behaviour to create a culture that sustains Operational Excellence

Aileen Sullivan - Director, Fleet Performance Improvement, Ontario Power Generation
• Defining leadership: understanding what makes a leader when it comes to continuous process improvements
• Seeking to learn: understanding the role of leadership within operational excellence
• Perception - Thinking - Behaviour - Habit: Creating a “way of being” cycle (and managing it)
• Changing the organizational culture to incorporate Operational Excellence into the everyday
• Managing “daily improvement” and strategic scorecard / metrics and sustaining continuous improvement
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Aileen Sullivan

Director, Fleet Performance Improvement
Ontario Power Generation

11:05 am - 11:35 am Driving Engagement: Securing executive support for Operational Excellence the right way

  • Changing behaviours at the executive level
  • Skills required at the leader and practitioner level to ensure success
  • Steps to take to fix the problem, including training, change management and stake holder engagement

11:35 am - 12:05 pm Human Performance and Risk Management: How BP's Human Performance Framework is Improving Site Safety

Hugo Ashkar - Global Risk Manager, BP
• What is the link between safety incidents and risk management barrier weaknesses?
• Understanding and improving how people interact with the plant, processes, and each other to
create a safe state environment
• Investigating Safety Incidents
- Asking ‘what’ and not ‘who’
- Appropriate leadership reactions
- Developing an approach to understand the actions of humans in complex systems
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Hugo Ashkar

Global Risk Manager
BP

10:35 am - 11:05 am Utilizing a Lean Management System to Influence Culture Change: A case study from The Hospital for Sick Children

David During - Director, Process Improvement & Innovation, The Hospital for Sick Children
By deploying a Lean Management System, Organizations can be able to support the concept
of continuous improvement through an approach that systematically seeks to achieve small
incremental changes in processes as they strive to meet or exceed customer expectation and
improve quality and efficiency.
This session focuses on how a Lean Management System works, and how it can enable and
empower employees to own, identify and solve operational problems, while resulting in culture
change as a by-product of the expected outcomes.
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David During

Director, Process Improvement & Innovation
The Hospital for Sick Children

• Building LEAN capabilities in OE and line leaders – getting the journey started
• Moving past the tools and using the power of leader involvement
• Changing where work happens to improve business results – the why ?
• Understanding the behavior / priority shift required
• Building a plan to make LEAN leadership ‘the way we work’
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Christine Pelley

Director, Six Sigma & Operational Excellence
Maple Leaf Foods

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Mariana Filipic

Director, North American Continuous Improvement
Schneider Electric

11:35 am - 12:05 pm ensuring Your Technology Investments are aligned with your strategic goal and the Process Outcomes you are striving for

• Aligning strategy and technology to ensure that IT solutions are aligned with your organizational goals
• Establishing the clear outcomes and aims you expect from your technology investments before implementation
• Uncovering the true challenges that exist behind your processes and operations before investing in new solutions
• Creating a culture of technology excellence that aligns strategy and IT to deliver optimal impact on performance

12:05 pm - 1:00 pm Networking Luncheon

As companies are constantly seeking new ways to maintain profitability, digital is a critical part of the answer, offering companies the possibility of a radically more efficient way of operating. IT is now a core business asset,
repositioned as a center of value creation, insight and innovation. Digital platforms have given us the ability to collect, connect and manipulate data more easily. Analytics provide us with greater insight, and Artificial Intelligence
and machine learning are transforming the way we work. Robotic Process Automation (RPA) is driving rapid cost reduction by automating high-volume, repetitive processes. Using IoT technology, we can create an asset
ecosystem – all interconnected and intercommunicating– to provide us with vital information about those assets. During this part of the program, delegates can explore the latest digital tools and methodologies, choosing the
specific track sessions that best support where they are on their digital transformation journey. These cutting edge sessions will be interactive discussions and will be capped at 100 attendees to ensure all delegates get the
opportunity to ask their most pressing questions and ensure you walk away with actions you can take back to the office and share with your team.

Digital Transformation: Achieving dramatic improvements in productivity, flexibility, and speed

1:00 pm - 1:30 pm Turning digital strategy into action
Biju Misra - Director, Transformation & Technology Operations, Enbridge
Organizational transformation initiatives have a success rate of 5-10%. Often, companies fail
to realign their strategies and operations, resulting in the loss of value from transformation
programs. Biju Misra, Director, Transformation & Technology Operations at Enbridge will
discuss what it takes to sustain digital transformation and drive operational excellence that can
create value for the frontline.
• What does digital transformation mean?
• Integrating strategy, people, process, technology, data to properly drive transformational change
• Properly shaping systems and technology and creating fit-for purpose platforms that create value
• Creating a culture that fosters technology adoption, continuous improvement, and innovation
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Biju Misra

Director, Transformation & Technology Operations
Enbridge

Digital Transformation: Achieving dramatic improvements in productivity, flexibility, and speed

1:30 pm - 2:00 pm How Pratt & Whitney Canada is Leveraging technology to Increase Cost Efficiency, Safety and Their Environmental Footprint
Doug Purdy - Vice President, Industrial Management, Pratt & Whitney Canada
• Understanding the connection between Operational Excellence and technology
• Minimizing risk in operational execution through predictive analytics and technology injection
• Determining your manufacturing and technology readiness levels
• Influencing a culture of innovation and process excellence through a strong strategic vision of collaboration
• Anticipating future issues, challenges and creating robust technology adoption plans
• How technology injection at Pratt & Whitney is improving reliability, productivity, and environmental performance
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Doug Purdy

Vice President, Industrial Management
Pratt & Whitney Canada

Digital Transformation: Achieving dramatic improvements in productivity, flexibility, and speed

2:00 pm - 2:30 pm Practical Application of AI, Machine Learning & IoT for Operational Excellence
Rajiv Anand - Co-Founder and CEO, Quartic.ai
• Understanding value streams in the context of Industry 4.0
• The evolving role of intelligent assets in a value stream
• Basics of AI and Machine learning in the industrial context
• Mapping AI to business needs – selection criteria
• Achieving operation certainty with AI:
- Asset reliability
- Operation optimization
• Selecting, designing and installing AI and IoT systems for operational certainty
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Rajiv Anand

Co-Founder and CEO
Quartic.ai

As companies are constantly seeking new ways to maintain profitability, digital is a critical part of the answer, offering companies the possibility of a radically more efficient way of operating. IT is now a core business asset,
repositioned as a center of value creation, insight and innovation. Digital platforms have given us the ability to collect, connect and manipulate data more easily. Analytics provide us with greater insight, and Artificial Intelligence
and machine learning are transforming the way we work. Robotic Process Automation (RPA) is driving rapid cost reduction by automating high-volume, repetitive processes. Using IoT technology, we can create an asset
ecosystem – all interconnected and intercommunicating– to provide us with vital information about those assets. During this part of the program, delegates can explore the latest digital tools and methodologies, choosing the
specific track sessions that best support where they are on their digital transformation journey. These cutting edge sessions will be interactive discussions and will be capped at 100 attendees to ensure all delegates get the
opportunity to ask their most pressing questions and ensure you walk away with actions you can take back to the office and share with your team.

Digital Transformation: Achieving dramatic improvement in productivity, flexibility, and speed

1:00 pm - 1:30 pm Ripe for Automation: Creating an operational excellence framework supported by RPA
• RPA at Pinnacle Foods: Insight into the first 18 months
• Determining your core objectives: Ensuring your RPA investments are aligned with your
organizational strategic goals and the process outcomes you are striving for
• Deciding what key processes need optimizing to create a faster, better operational model
• Assessing the ability of automation and machine learning to act as a lever for operational
excellence
• Establishing the clear outcomes and aims you expect from your technology investments before
implementation
• Scaling RPA: Before automating you processes…improve them!

Digital Transformation: Achieving dramatic improvement in productivity, flexibility, and speed

1:30 pm - 2:00 pm Leveraging Data as a Strategic Asset
Rami Hindieh - Associate Director, Enterprise Data Management, Greater Toronto Airports Authority
In the age of digital transformation, organizations find themselves with copious amounts of
data that often isn’t used to its’ full potential. Rami Hindieh, Associate Director of Enterprise Data
Management at Greater Toronto Airports Authority will discuss how Pearson Airport is properly
leveraging data and creating efficiencies in their operations.
• Creating a unified view of the organization and its data
• Effectively using data for predictive and preventative maintenance
• Data as a facilitator for decisions
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Rami Hindieh

Associate Director, Enterprise Data Management
Greater Toronto Airports Authority

Digital Transformation: Achieving dramatic improvement in productivity, flexibility, and speed

2:00 pm - 2:30 pm Analytics and Operational Excellence: Cracking the code on digital and analytics execution
Organizations have invested tremendous amounts of resources into digital and analytics initiatives
yet for many the actual business impact has been much smaller than expected. Reasons for these
failures are often misunderstood, which leads to cycles getting repeated as the root causes are not
addressed. This interactive panel will discuss:
• Understand why digital tansformation initiatives fail
• Recognize how digital businesses are fundamentally different from traditional ones?
• Get a practical framework for attaining “Digital and Analytics Excellence”

2:30 pm - 3:00 pm Solutions Insight Session

Branded as “the best networking session I’ve ever attended” by a number of past Summit delegates, this structured networking session is the ideal opportunity for you to
capitalise on time out of the office by speaking to the experts in attendance and learning about the solutions available to your specific OE challenges. How does it work? It’s easy. You spend seven minutes
at a table of your choice, and when the bell rings you’ll be directed to the next one to start another round of networking. At the end of the session you’ll have met most of your peers, and if you haven’t, you
can continue into the networking cocktail reception at the end of the day.

3:00 pm - 3:30 pm Removing barriers to change: Change management tactics to drive business operational excellence

Kimberly Matheson - Senior Director, Product R&D Management Officer, Sanofi Pasteur
Hania Amad - Head of Transformation and Shared Services, RBC
• Is change management a critical element of transformation?
• How much effort and attention should be given to managing change?
• Identifying where you want to be – and what kind of behaviours are necessary to execute that?
• Creating the case for change to senior executives: Methods for reporting and communicating initial success back to your key business stakeholders
• Driving change to the corporate environment - and anticipating and dealing with the
consequences
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Kimberly Matheson

Senior Director, Product R&D Management Officer
Sanofi Pasteur

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Hania Amad

Head of Transformation and Shared Services
RBC

• Why the need for Optimization?
• Assessing the Current State of your Organization
• Transforming your Organization to a Future State of Optimization
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Robert Hutcherson

CEO & Founder
Optimize Consulting, Inc.

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Lee Winters

Senior Director, Strategy Optimization
Optimize Consulting, Inc.

Management is often faced with a puzzle - how can I deliver excellent customer experiences and
make users happy, while finding ways to be more efficient and deliver savings? In an age where
service excellence means everything, a focus on user experience can help Management better
understand the needs their stakeholders. A user centric design can uncover waste and inefficiency,
identify improvement opportunities, and enable more effective decisions, ultimately being more
efficient. With the end goal of improving customer and stakeholder interactions, we will highlight:
• What is user centric design and what difference can it have on how changes are implemented
in my organization?
• How can user experience mapping deliver insights and help create a culture of continuous
improvement?
• What benefits can I expect, and how can I quantify the impact of a user centric continuous
improvement approach?
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Robert Phillips

Associate Vice President, Finance Continuous Improvement
Canadian Tire

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Sarah Mesaglio

Manager, Continuous Improvement
Canadian Tire

3:00 pm - 3:30 pm Building, launching and running an Innovation Centre

Wayne Cuervo - General Manager, Toronto Innovation Centre, Cisco
• Get a glimpse into how Cisco innovates
• Hear lessons learned on building and launching and an Innovation Centre / Centre of Excellence.
• How to create a culture of innovation across organizations
• How does innovation apply to industry case studies and ‘Art of the Possible’ use cases
• How do you apply innovation to transformational concepts to real-life business challenges and use cases
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Wayne Cuervo

General Manager, Toronto Innovation Centre
Cisco

3:30 pm - 4:00 pm Driving Operational Excellence through Innovation: Making Change at Bruce Power

Frank Saunders - President, Nuclear Innovation Institute, Bruce Power
The Nuclear Innovation Institute (NII) is an applied research facility focused on advancing
operational excellence and innovation in an industry known for its rigorous programs to control
change. For Bruce Power, the main driver behind opening the facility was to develop future
innovations and partnerships to enhance key areas of Bruce Power’s operations including safety,
reliability, efficiency, productivity and project execution. The key focus areas of the Institute include
artificial intelligence and cyber security; Health and environmental excellence and operational
excellence among other things. This session will explore:
• Making a case for an innovation center in a large, asset intensive company
• Enabling innovation and proof of concepts by separating innovation programs from work processes
• Techniques to drive innovation and efficiencies
- Digital transformation
- Change management
- Themed innovation challenges
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Frank Saunders

President, Nuclear Innovation Institute
Bruce Power

8:00 am - 8:30 am Digital Transformation at the WSIB: Making Service design and technology work together to improve customer experience and operational efficiency

Samantha Liscio - Chief Technology & Innovation Officer, WSIB Ontario
Jennifer Anderson - Chief Service Excellence Officer, WSIB Ontario
This presentation will discuss the role of both service design and technology in changing business
process and organizational culture and eliminating operational inefficiencies (and paper) to meet
customer needs and expectations. It will also describe the program to modernize the core services
of the Workplace Safety and Insurance Board, which uses both perspectives to successfully
change the customer experience, drive process efficiencies and reduce technical debt.
Utilizing deep customer listening techniques together with Design Thinking, WSIB is embarking on
a multi-year journey that includes both quick wins through a Digital Factory approach and a longer,
larger multi-year transformation program to deliver a new way of managing our core business and
customers.
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Samantha Liscio

Chief Technology & Innovation Officer
WSIB Ontario

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Jennifer Anderson

Chief Service Excellence Officer
WSIB Ontario

4:30 pm - 5:10 pm Industry Connect

Persuasion in chaos: Operational Excellence is a breeze (until you add people!)
Join us for this exciting and unique opportunity to work with your industry peers.
Attendees will break into groups by industry and work together to answer the
question:
What would you do?
We’ve all been there: the vision is cast, the program is defined, the methodology is
communicated, and the team is in place.
So why isn’t everyone stepping in line?
The key is to understand how to engage the head, hearts and hands in your organization and understand the difference between translation and interpretation.
In industry teams groups will work to develop a “sales plan” (not just a communication plan) to get your
people on board. In teams you’ll come up with plans to deal with the reluctant leader, the vocal laggard,
and the silent saboteur and walk away with a plan to move people along the journey - from launch through
execution to adoption of a culture of operational excellence!! You dont want to miss this session!

5:10 pm - 6:00 pm The Neuroscience of Change and How to Make it Stick

Travis Hahler - Americas Change Management Lead, Google
People inherently resist change. How do we harness what we know about the brain to prepare ourselves
and our teams for change? Discover the different reactions to change and tips on how to manage change
successfully. You’ll learn about your brain, how to relate to your teams, and leave understanding how
Change Management can not only improve your odds of success in your transformation journey but also be
a valuable investment in your people and culture.
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Travis Hahler

Americas Change Management Lead
Google

6:00 pm - 6:00 pm Networking Cocktail reception for all Conference Attendees, Speakers, and Sponsors