October 19-22, 2020| Pan Pacific, Toronto, Ontario

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Join us at Canada's only cross industry event on Operational Excellence.
Make the commitment to OE today to emerge lean, agile and more competitive tomorrow.

We'll show you how at Operational Excellence Week Canada. Taking place October 19-22, 2020 in Toronto, this year's program will bring you over 50 case studies and show you how to eliminate inefficiencies in your operations, drive customer excellence, harness digital transformation and build a sustainable culture of operational excellence. We’ve added all new tracks on Leadership & Culture, Process Excellence, Business Transformation, Lean, Customer Excellence, Digital Excellence and Operations Management Systems.

You'll walk away with the tools you need to:

Develop a holistic OPEX Strategy and drive enterprise transformation

Improve Agility and Streamline Operations with Robotic Process Automation

Drive Operational Excellence to the frontline

Understand the Impact of Human Factors on Business Performance

Determine how reliable and efficient your operations are - and then set targets for change

Improve your Management System to better Identify - and Eliminate - Sources of Risk and Value Loss in your Operations

Understand the impact of OE on the bottom line and fully harvest the benefits of scale, technology and standardization

Drive Operational Excellence through a Center of Excellence

Build a Culture of OE and improve quality, reliability, customer experience - and profitability

Identify the strategic value levers and performance improvement opportunities in your company - and set targets for change

Accelerate your digital strategy and the action plan to make it happen

Apply better analytics to find untapped cost efficiencies

Dramatically Improve Control over your Back Office and Operational Processes

Combine Lean methodologies with design thinking, agile and analytics

Harness big data, analytics and AI to fundamentally transform operational efficiency

Guide employees towards repeatable, optimized behavior and habits

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2020 Speakers

Les Cyfko

Director, Engineering & Continuous Improvement

PepsiCo

Julie Thyne

Global Continuous Improvement Lead

Dow Chemical

Abhinav Suri

Head, Wealth Process Excellence

Robert Phillips

Associate Vice President, Finance Continuous Improvement

Canadian Tire Corporation

Barb Callander

Vice President, Operations Excellence - Six Sigma & Learning

Maple Leaf Foods

David During

Director, Process Improvement & Innovation

The Hospital for Sick Children

View All Speakers

Key Themes for 2020 include:

Internet of Things

Business Transformation

Organizational Culture

Operations Management Systems

Leadership, Skills & Capabilities

Organizational Effectiveness

Lean Enterprise

RPA

Change Management

Back Office Optimization

Driving OE to the Frontline

Environmental & Social Governance

Customer Experience

Human Factors

Digital Transformation

Innovation

The Connected Worker

AI & Machine Learning

What attendees have said about our OpEx Events:

"Congratulations on running an excellent event. Feeling energized about the learning. Look forward to staying connected and attending next year."

"Thanks to YOU! I really appreciated my experience and look forward to the next conference! "

"The Operational Excellence Summit was a well organized event that included a wide diversity of industry leaders and speakers. I look forward to participating in their future events. "

"I absolutely loved the event and am taking away a lot of great information that I can apply or forward to others in my company. "

"This has been an excellent conference, I have found the topics to be relvant, the speakers exceptional and event to be inspiring. "

"It´s important to see world trends and learn from the best ones"

"My first time at this event, really enjoyed the experience "

"It has been a pleasure to attend this great session, always good to hear from like-minded people "

"Very valuable, for both diversity and quality "

"Very valuable...great speakers...very punctual and very well run. It was a genuine pleasure working with you and the rest of your team…such an impressive and professional team from IQPC. This was the best run event of this kind that I have attended…and I heard similar feedback from others around me during the week. I equally look forward to working with you all again next year! It won’t be easy to top this year’s conference but together we will make next year’s even bigger and better ;) "

"Very informative with lots of practical insights and information "

"It has been a real pleasure to participate to this event "

"You and your team work together so well. Very impressive! "

"Thanks again to you and your team for your wonderful work at OPEX-Toronto. Looking forward to contributing again in the future. "

"A good experience for me to attend such a varied conference – we can be too insular in my industry and seeing what is happening in manufacturing, retail and finance really opened my eyes on this topic. I will definitely be encouraging my staff to attend in June. "

"I discovered a lof hints to will help me resolve day-to-day issues in my operations. "

"Very valuable to learn about the players in Eastern Canada and the journeys they are on "

"Amazing. It's encouraging to hear organizations of this caliber share their insights as they venture through OpX - both successes and areas to learn and grow from. This conference was extremely powerful. I can't wait to go next year. "

"Best conference I've ever attended. Our team will be back next year. "

"This event was extremely valuable for us. As an organization that is just starting our operations excellence journey this was incredibly informative and insightful. I really liked that it was a smaller conference, there were so many great speakers and people doing interesting things that it allowed me to be able to connect with some of them and build those connections, that's really hard to do at conferences that have several thousand attendees. "